?url_ver=Z39.88-2004&rft_id=1312011217&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PERLINDUNGAN+HUKUM+TERHADAP+KONSUMEN+JASA+PENCUCIAN+MOBIL+OLEH+PERUSAHAAN+ROS3+GROUP&rft.creator=MUHAMMAD+PRADITAMA+PUTRA%2C+1312011217&rft.subject=HD61+Risk+Management&rft.description=Perlindungan+konsumen+merupakan+bentuk+perlindungan+terhadap+pemenuhan+hak-hak+konsumen+secara+keseluruhan+dari+pemberi+jasa+atau+pelaku+usaha%2C+sehingga+tidak+timbul+permasalahan+hukum+setelah+adanya+proses+kerjasama+antara+konsumen+dan+pelaku+usaha.+Permasalahan+dalam+penelitian+ini+adalah%3A+Bagaimana+hubungan+hukum+antara+pelaku+usaha+dan+konsumen+dalam+kaitannya+dengan+jasa+pencucian+mobil+oleh+Perusahaan+ROS3+Group+dan+bagaimana++tanggung+jawab+atas+terjadinya+pelanggaran+oleh+Perusahaan+ROS3+Group+sebagai+pelaku+usaha+terhadap+konsumen.%0D%0A%0D%0AJenis+penelitian+yang+digunakan+adalah+penelitian+hukum+empiris+atau+normatif%2C+dengan+tipe+penelitian+yuridis+normatif.+Data+dikumpulan+dengan+prosedur+studi+kepustakaan%2C+studi+dokumen+dan+wawancara.+Narasumber+penelitian+ini+adalah+Pelaku+Usaha%2C+Ketua+Yayasan+Lembaga+Konsumen+Indonesia+dan+Konsumen.+Analisis+data+dilakukan+secara+yuridis+kualitatif.%0D%0A%0D%0AHasil+penelitian+dan+pembahasan+menunjukkan+bahwa+hubungan+hukum+antara+pelaku+usaha+dan+konsumen+dalam+kaitannya+dengan+jasa+pencucian+mobil+oleh+Perusahaan+ROS3+Group+adalah+hubungan+hukum+hak+dan+kewajiban+sebagaimana+diatur+dalam+UUPK.+Hak+konsumen+adalah+memperoleh+pelayanan+yang+baik+dan+mendapatkan+ganti+rugi+apabila+terjadi+kerusakan+mobil+yang+dicuci%2C+sedangkan+kewajibannya+adalah+membayar+sejumlah+uang+untuk+membayar+jasa+pencucian+mobil.+Hak+Perusahaan+ROS3+Group+adalah+menerima+pembayaran+jasa+pencucian+mobil%2C+sedangkan+kewajibannya+adalah+memberikan+pelayanan+yang+baik+dan+memberikan+ganti+rugi+apabila+terjadi+kerusakan+mobil+yang+dicuci.+Pertanggungjawaban+pelaku+usaha%2C+hak+dan+kewajiban+bagi+pelaku+usaha+serta+konsumen+dan+penyelesaian+sengketa+perlindungan+konsumen+telah+diatur+dalam+hukum+perlindungan+konsumen%2C+khususnya+mengenai+UU+Perlindungan+Konsumen%2C+yang+terdapat+2+(dua)+jalan+penyelesaian+baik+melalui+upaya+hukum+pengadilan+maupun+upaya+hukum+luar+pengadilan+atau+alternative+dispute+resolutions+(alternatif+penyelesaian+sengketa)%2C+Pertanggungjawaban+yang+dilakukan+oleh+Perusahaan+ROS3+Group+adalah+dengan+melakukan+penggantian+terhadap+kerusakan+kendaraan+yang+terjadi+dalam+lingkup+pengerjaan+sebelum+diserahterimakan+kepada+pemilik+kendaraan.%0D%0A%0D%0AKata+Kunci%3A+Perlindungan+Hukum%2C+Konsumen%2C+Pencucian+Mobil%0D%0A++LEGAL+PROTECTION+OF+CAR+WASH+SERVICE+CONSUMERS+%0D%0ABY+ROS3+GROUP+COMPANIES%0D%0A%09%0D%0AConsumer+protection+are+a+form+of+protection+against+the+fulfillment+of+overall+consumer+rights+from+service+providers+or+businessmen%2C+so+the+legal+problems+do+not+arise+after+the+process+of+collaboration+between+consumers+and+businessessmen.+The+problems+in+this+study+are%3A+How+is+the+legal+relationship+between+businessmen+and+consumers+in+relation+to+car+wash+services+by+the+ROS3+Group+Company+and+how+is+the+responsibility+for+the+violation+by+the+ROS3+Group+Company+as+a+businesmen+against+consumers.+%0D%0AThis+type+of+research+is+empirical+or+normative+legal+research%2C+with+normative+juridical+research+types.+Data+is+collected+with+library+study+procedures%2C+document+studies+and+interviews.+The+resources+of+this+study+were+Businessmen%2C+Chair+of+the+Indonesian+Consumer+Institution+Foundation+and+Consumers.+Data+analysis+are+done+with+juridically+qualitatively.+%0D%0AThe+results+of+the+research+and+discussion+show+that+the+legal+relationship+between+businessmen+and+consumers+in+relation+to+ROS3+Group+Company+is+the+legal+relationship+of+rights+and+obligations+as+stipulated+in+the+Consumer+Protecion+Law.+Consumer+rights+are+to+get+good+service+and+get+compensation+in+the+event+of+damage+to+the+car+being+washed%2C+while+the+obligation+is+to+pay+a+sum+of+money+to+pay+for+car+wash+services.+The+rights+of+the+ROS3+Group+Company+are+to+receive+payment+for+car+wash+services%2C+while+the+obligation+is+to+provide+good+service+and+provide+compensation+in+the+event+of+damage+to+the+car+being+washed.+Accountability+of+businessmen%2C+rights+and+obligations+for+businessmen+and+consumers+and+the+settlement+of+consumer+protection+disputes+are+regulated+in+the+law+of+consumer+protection%2C+specifically+concerning+the+Consumer+Protection+Law%2C+which+has+2+(two)+ways+of+resolution%2C+both+through+legal+proceedings+and+extrajudicial+or+alternative+legal+remedies.+dispute+resolutions+(alternative+dispute+resolution)%2C+accountibillity+carried+out+by+the+ROS3+Group+Company+are+to+make+changes+to+vehicle+damage+that+occurs+within+the+scope+of+work+before+being+handed+over+to+the+vehicle+owner.+%0D%0AKeywords%3A+Legal+Protection%2C+Consumer%2C+Car+Washing%0D%0A&rft.publisher=FAKULTAS+HUKUM&rft.date=2018-08-15&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F33026%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F33026%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F33026%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++MUHAMMAD+PRADITAMA+PUTRA%2C+1312011217++(2018)+PERLINDUNGAN+HUKUM+TERHADAP+KONSUMEN+JASA+PENCUCIAN+MOBIL+OLEH+PERUSAHAAN+ROS3+GROUP.++FAKULTAS+HUKUM%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F33026%2F