Yeni Ika Widayanti, 1126021029 (2014) (COMMUNICATION STYLE RELATION OF MUHAMMADIYAH LAMPUNG UNIVERSITY WITH PERFORMA SERVICE EXCELLENCE INCREASE) HUBUNGAN GAYA KOMUNIKASI UNIVERITAS MUHAMMADIYAH LAMPUNG DENGAN PENINGKATAN KINERJA LAYANAN PRIMA. Masters thesis, FAKULTAS ISIP.