?url_ver=Z39.88-2004&rft_id=1417051040&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGUKURAN+KUALITAS+LAYANAN+WEBSITE+PERGURUAN%0D%0ATINGGI+NEGERI+DI+BANDAR+LAMPUNG+MENGGUNAKAN+METODE%0D%0AWEBQUAL+DAN+CUSTOMER+SATISFACTION+INDEX+(CSI)&rft.creator=+DEVIANA+SAPUTRI%2C++1417051040&rft.subject=HD28+Management.+Industrial+Management&rft.subject=QA76+Computer+software&rft.description=Penelitian+ini+bertujuan+untuk+memberikan+gambaran+mengenai+kualitas+layanan%0D%0Awebsite+Perguruan+Tinggi+Negeri+di+Bandar+lampung+dengan+menggunakan%0D%0Ametode+WebQual+yang+mengacu+pada+tiga+dimensi%2C+website+usability%2C+information%0D%0Aquality+dan+interaction+quality.+Penelitian+ini+juga+menggunakan+metode%0D%0ACustomer+Satisfaction+Index+(CSI)+yang+digunakan+untuk+mengetahui+tingkat%0D%0Akepuasan+pengguna.+Selain+itu+untuk+meningkatkan+usability+dari+suatu+website%2C%0D%0Amaka+dilakukan+pengujian+website+performance+dengan+menggunakan+automatic%0D%0Atools.+Dari+hasil+penelitian+yang+telah+dilakukan+diketahui+bahwa+kualitas+layanan%0D%0Awebsite+dipengaruhi+oleh+konten+yang+ada+pada+website+tersebut.+Hasil+analisis%0D%0ACSI+pada+website+Perguruan+Tinggi+Negeri+di+Bandar+Lampung+adalah+merasa%0D%0Apuas+atas+pelayanan+website+pada+masing-masing+Perguruan+Tinggi+Negeri+di%0D%0ABandar+lampung.+Berdasarkan+hasil+evaluasi+Usability+pada+website+diketahui%0D%0Abahwa+website+Perguruan+Tinggi+Negeri+di+Bandar+Lampung+sudah+cukup+baik%0D%0Aterbukti+dengan+nilai+page+load+time+yang+kurang+dari+3+seconds.%0D%0AKata+Kunci%3A+Kualitas+Layanan+Website%2C+WebQual%2C+CSI%2C+Usability%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AThis+study+aimed+to+provide+an+overview+of+the+quality+of+State+University%0D%0Awebsite+services+in+Bandar+Lampung+using+the+WebQual+method+which+referred%0D%0Ato+three+dimensions%2C+website+usability%2C+information+quality+and+interaction+quality%0D%0Awebsites.+This+study+also+used+the+Customer+Satisfaction+Index+(CSI)+method%0D%0Awhich+was+used+to+determine+the+level+of+user+satisfaction.+In+addition+to+improve%0D%0Athe+usability+of+a+website%2C+website+performance+testing+was+performed+using%0D%0Aautomatic+tools.+The+result+of+this+research+that+the+quality+of+website+services+was%0D%0Ainfluenced+by+the+content+on+the+website.+The+results+of+CSI+analysis+on+the%0D%0Awebsite+of+State+Universities+in+Bandar+Lampung+were+satisfied+with+the+website%0D%0Aservice+at+each+State+University+in+Bandar+Lampung.+Based+on+the+results+of+the%0D%0AUsability+evaluation+on+the+website+it+is+known+that+the+website+of+State%0D%0AUniversities+in+Bandar+Lampung+is+good+enough+as+evidenced+by+the+page+load%0D%0Atime+value+which+was+less+than+3+seconds.%0D%0AKeywords%3A+Website+Service+Quality%2C+WebQual%2C+CSI%2C+Usability&rft.publisher=FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM&rft.date=2018-10-02&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F33807%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F33807%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F33807%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=+++DEVIANA+SAPUTRI%2C+1417051040++(2018)+PENGUKURAN+KUALITAS+LAYANAN+WEBSITE+PERGURUAN+TINGGI+NEGERI+DI+BANDAR+LAMPUNG+MENGGUNAKAN+METODE+WEBQUAL+DAN+CUSTOMER+SATISFACTION+INDEX+(CSI).++FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM%2C++UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F33807%2F