?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KINERJA+PELAYANAN+PUBLIK+DI+RUMAH+SAKIT+UMUM+DAERAH+AHMAD+YANI+KOTA+METRO%0D%0A(Studi+Pada+Layanan+Unit+Rawat+Inap+Ruang+Anak+Kelas+III%0D%0ATahun+2011-2012)&rft.creator=Raden+Mutra%2C+Ferly+Yudistira&rft.subject=HN+Social+history+and+conditions.+Social+problems.+Social+reform&rft.subject=JS+Local+government+Municipal+government&rft.subject=RA+Public+aspects+of+medicine&rft.description=Indonesia+was+in+129+rank+from+183+countries+at+public+quality+service.+This+survey+indicates+that+public+service+in+Indonesia+has+some+problems+in+providing+service+to+the+society.%0D%0AOne+the+important+public+services+is+health+service.+This+service+is+related+to+health+service+providers+such+as+health+workers.+Ideally%2C+numbers+of+health+workers+will+influence+health+service+performance.+Ahmad+Yani+public+hospital+in+Metro+is+a+health+service+provider+institution+owned+by+government+with+status+of+Regional+Public+Service+Institution+(or+BLUD)%2C+and+it+means+that+this+hospital+is+permitted+to+manage+its+own+finance+and+employees+autonomously.%0D%0ABased+on+the+background%2C+the+researcher+was+interested+to+conduct+a+research+to+observe+Ahmad+Yani+public+hospital+public+service+performance+in+Class+III+children+inpatient+ward+service+unit.+This+was+a+qualitative+research+and+used+observation%2C+interviews+and+documentation+to+collect+data.+The+focus+of+this+research+was+Ahmad+Yani+public+hospital+service+performance+in+Class+III+children+inpatient+ward+service+unit.+To+find+the+answers%2C+the+researcher+used+performance+indicators+including+public+service+quality%2C+responsibility%2C+and+accountability.%0D%0AThe+results+showed+that+Ahmad+Yani+public+health+center+service+quality+was+less+good+in+terms+of+structure+and+infrastructure.+This+was+caused+by+limited+financial+and+human+resource.+Responsibility+and+accountability+was+good+enough+as+they+were+conducted+based+on+existing+rules+and+procedures+and+there+were+moral+responsibilities+of+Ahmad+Yani+public+hospital.+The+researcher+suggests+the+hospital+to+add+medical+health+workers%2C+especially+specialist+physicians.+The%0D%0Ahospital+should+also+improve+health+structure+and+infrastructure+to+provide+quality+service+for+public.%0D%0A%0D%0AKeywords%3A+Service%2C+Performance.%0D%0A%0D%0AIndonesia+menempati+urutan+129+dari+183+negara+dalam+hal+kualitas+pelayanan+publik.+Survey+tersebut+menunjukan+bahwa+pelayanan+publik+di+Indonesia+masih+mengalami+masalah+dalam+pemberian+pelayanan+publik+kepada+masyarakat.%0D%0ASalah+satu+pelayanan+publik+yang+sangat+penting+adalah+pelayanan+kesehatan.+Pelayanan+ini+berkaitan+dengan+aparat+penyedia+jasa+layanan+kesehatan+seperti+petugas+medis.+Idealnya%2C+jumlah+petugas+medis+akan+mempengaruhi+kinerja+pelayanan+kesehatan.+Rumah+Sakit+Umum+Daerah+(RSUD)+Ahmad+Yani+kota+Metro+merupakan+lembaga+penyedia+pelayanan+kesehatan+milik+pemerintah+yang+bergerak+di+bidang+jasa+pelayanan+kesehatan+berstatus+Badan+Layanan+Umum+Daerah+(BLUD)+yang+artinya+rumah+sakit+tersebut+diijinkan+mengelola+keuangan+dan+pegawainya+sendiri+secara+mandiri.%0D%0ABerdasarkan+penjelasan+di+atas%2C+peneliti+tertarik+untuk+mengamati+kinerja+pelayanan+RSUD+Ahmad+Yani+Metro+pada+layanan+unit+rawat+inap+ruang+anak+kelas+III.+Metode+yang+digunakan+dalam+penelitian+ini+adalah+kualitatif+menggunakan+observasi%2C+wawancara%2C+dokumentasi.+Kinerja+pelayanan+RSUD+Ahmad+Yani+Metro+pada+layanan+unit+rawat+inap+ruang+anak+kelas+III+ini+menjadi+fokus+utama+yang+dibahas+penelitian+ini.+Untuk+mencari+jawaban+tersebut+maka+peneliti+menggunakan+indikator+kinerja+yaitu+Kualitas+layanan+masyarakat%2C+responsibilitas%2C+dan+akuntabilitas.%0D%0ADari+penelitian+ini+dihasilkan+bahwa+kualitas+layanan+RSUD+Ahmad+Yani+masih+kurang+baik+dalam+hal+sarana+dan+prasarana+penunjang%2C+hal+ini+disebabkan+oleh+faktor+keuangan+dan+terbatasnya+sumber+daya+manusia+(SDM)+yang+belum+memadai.+Sedangkan+responsibilitas+dan+akuntabilitas+sudah+cukup+baik+karena+sudah+dilaksanakan+berdasarkan+prosedur+dan+peraturan+yang+berlaku+serta+adanya+pertanggungjawaban+secara+moral+dari+pihak+RSUD+Ahmad+Yani.+Saran+dari+penelitian+ini+adalah+RSUD+Ahmad+Yani+Kota+Metro+harus+menambah+petugas+medis+khususnya+dokter+spesialis.+Selain+itu+RSUD+Ahmad+Yani+Kota+Metro+juga+harus+meningkatkan+sarana+dan+prasarana+penunjang+kesehatan+untuk+memberikan+pelayanan+yang+berkualitas+kepada+masyarakat.%0D%0AKata+Kunci%3A+Pelayanan%2C+Kinerja.%0D%0A&rft.publisher=FISIP&rft.date=2014-01-13&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F406%2F1%2FABSATRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F406%2F2%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F406%2F3%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F406%2F4%2FBAB%2520II%2520.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F406%2F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