?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=STRATEGI+LEMBAGA+OMBUDSMAN+PERWAKILAN+LAMPUNG+DALAM+MENGAWASI+PENYELENGGARAAN+PELAYANAN+PUBLIK+(Studi+Pada+Pelaksanaan+PPDB+di+Kota+Bandar+Lampung+Tahun+2013)&rft.creator=Thio+Sandiyuda+Pratama%2C+1016041023&rft.subject=Karya+Karya+Umum+%3D+000&rft.description=%0D%0AABSTRAK%0D%0A%0D%0A%0D%0ASTRATEGI+LEMBAGA+OMBUDSMAN+PERWAKILAN+LAMPUNG+DALAM+MENGAWASI+PENYELENGGARAAN+PELAYANAN+PUBLIK+(Studi+PadaPelaksanaan+PPDB+di+Kota+Bandar+Lampung+Tahun+2013)%0D%0A%0D%0A%0D%0AOLEH%0D%0A%0D%0ATHIO+SANDIYUDA+PRATAMA%0D%0A%0D%0A%0D%0AOmbudsman+Republik+Indonesia+adalah+lembaga+negara+yang+mempunyai+wewenang+mengawasi+penyelenggaraan+pelayanan+publik+yang+diselenggarakan+oleh+Penyelenggara+Negara+dan+pemerintahan+termasuk+yang+diselenggarakan+oleh+BUMN%2C+BUMDdan+BHMN+serta+badan+swasta+atau+perseorangan+yang+diberi+tugas+menyelenggarakan+pelayanan+publiktertentu.+Tujuan+penelitian+ini+adalah+untuk+menganalisis+strategi+Lembaga+Ombudsman+Perwakilan+Lampung+dalam+mengawasi+penyelenggaraan+PPDB+di+Kota+Bandar+Lampung+tahun+2013+dan+kendala+apa+saja+yang+muncul.+Tipe+penelitian+yang+digunakan+adalah+tipe+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Sedangkan+teknik+pengumpulan+data+dilakukan+dengan+wawancara+dan+dokumentasi.%0D%0A%0D%0AHasil+penelitian+ini%3A+(1)+strategi++Lembaga+Ombudsman+Perwakilan+Lampung+dalam+mengawasi+penyelenggaraan+PPDB+di+Kota+Bandar+Lampung+tahun+2013%2C+adalah+(a)+kebijakan+organisasi+dalam+bentuk+surat+edaran%3B+(b)+memotivasi+pegawai+dilakukan+melalui+pemberian+semangat+kerja+serta+penerapan+reward+dan+punishment%3B+(c)+sumber+daya+yang+terdiri+dari+SDM+dan+sumber+daya+material+berupa+sarana+prasarana+dan+financial+kurang+mendukung+namun+telah+diupayakan+untuk+mengalokasikan+berbagai+sumber+daya+yang+ada+untuk+mengoptimalkan+pengawasan.+(2)+kendala-kendala+yang+muncul%2C+adalah+(a)+kendala+internal%2C+kurangnya+jumlah+SDM+dan+keterbatasan+anggaraan%3B+dan(b)+kendala+eksternal%2C+minimnya+peran+serta+masyarakat+dan+arogansi+pelayan+publik.%0D%0A%0D%0APeneliti+merekomendasikan+beberapa+hal%2C+yaitu%3A+(1)+Ombudsman+melakukan+pembukaan+posko+keliling%3B+(2)+Ombudsman+melakukan+sosialisasi+dengan+membuat+banner+atau+spanduk+ditempat+yang+strategis%3B+(3)+Ombudsman+lebih+intensif+dalam+memonitoring+pelaksanaan+PPDB%3B+(4)+Ombudsman+Perwakilan+Lampung+membuat+rekomendasi+kepada+Ombudsman+RI+untuk+dapat+meningkatkan+jumlah+SDM%2C+sarana+prasarana+dan+anggaran%3B+(5)+Ombudsman+melakukan+tindakan+yang+cepat+bagi+setiap+instansi+atau+para+pelayan+publik+yang+tidak+dapat+menerima+saran+dari+Ombudsman.++%0D%0A%0D%0AKata+kunci%3A+Ombudsman%2C+strategi%2C+dan+pengawasan.%0D%0A%0D%0A%0D%0A%0D%0AABSTRACT%0D%0A%0D%0ASTRATEGY+OF+OMBUDSMAN+REPRESENTATIVE+LAMPUNG+INSTITUTE+IN+MONITORING+THE+IMPLEMENTATION+OF+PUBLIC+SERVICE+%0D%0A(Study+in+The+Implementation+of+PPDB+in+Bandar+Lampung+2013)%0D%0A%0D%0ABY%0D%0A%0D%0ATHIO+SANDIYUDA+PRATAMA%0D%0A%0D%0A%0D%0AOmbudsman+of+Republic+of+Indonesia+is+a+state+agency+that+has+the+authority+to+supervise+public+service+held+by+the+State+governments%2C+including+BUMN%2C+BUMD%2C+and+BHMN%2C+also+enterprises+and+private+entities+or+individuals+who+were+given+the+task+of+holding+certain+public+services.+The+purpose+of+this+study+is+to+analyze+the+strategy+of+Ombudsman+Representative+Lampung+in+monitoring+the+implementation+PPDB+in+Bandar+Lampung+year+2013+and+any+obstacles+that+arise.+This+type+of+research+used+is+descriptive+research+with+qualitative+approach.+While+the+datacollection+techniqueis+done+by+interviews+and+documentation+.%0D%0A%0D%0AThe+results+of+the+research%3A+(1)+strategies+of+Ombudsman+Representative+Lampung+in+monitoring+the+implementation+of+PPDB+in+Bandar+Lampung+year+2013+is+(a)+the+policy+of+the+organization+in+the+form+of+a+circular%3B+(b)+motivate+employees+is+done+through+the+provision+of+morale+and+also+implementation+of+reward+and+punishment%3B+(c)+resource+consisting+of+human+and+material+resources+in+the+form+of+infrastructure+and+financial+is+less+support%2C+but+has+strived+to+allocate+the+available+resources+to+optimize+the+controlling.++(2)+the+constraints+that+arise+%2C+are+(a)+the+internal+constraints+%2C+the+lack+of+human+resources+and+budget+limitations%3B+and+(b)+external+constraints+%2C+lack+of+society+participation+and+the+arrogance+of+public+servants.%0D%0A%0D%0AResearchers+recommend+several+things%3A+(1)+Ombudsman+open+the+roving+post%3B+(2)+Ombudsman+do+the+socialization+by+making+a+banner+in+the+strategic+place%3B+(3)+Ombudsmanmore+intensive+in+monitoring+the+implementation+of+PPDB%3B+(4)+Ombudsman+Representative+Lampung+make+recommendations+to+the+Ombudsman+of+Indonesia+Republic+to+be+able+to+increase+the+amount+of+human+resources%2C+infrastructure+and+budgets%3B+(5)+Ombudsman+dothe+quick+action+for+each+agency+or+public+servants+who+are+not+able+to+receive+advice+from+the+Ombudsman+.%0D%0A%0D%0A%0D%0AKey+Word%3A+Ombudsman%2C+Strategy%2C+and+Monitoring%0D%0A%0D%0A&rft.publisher=FISIP&rft.date=2014-10-01&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F1%2FCOVER%2520LUAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F2%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F3%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F4%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F5%2FMENYETUJUI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F6%2FMENGESAHKAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F7%2FPERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F8%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F9%2FMOTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F10%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F11%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F12%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F13%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F14%2FDAFTAR%2520GAMBAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F15%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F16%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F17%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F18%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F19%2FBAB%2520V.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F20%2FBAB%2520VI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F21%2FDAFTAR%2520PUSTAKA.pdf&rft.identifier=++Thio+Sandiyuda+Pratama%2C+1016041023++(2014)+STRATEGI+LEMBAGA+OMBUDSMAN+PERWAKILAN+LAMPUNG+DALAM+MENGAWASI+PENYELENGGARAAN+PELAYANAN+PUBLIK+(Studi+Pada+Pelaksanaan+PPDB+di+Kota+Bandar+Lampung+Tahun+2013).++FISIP%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F4750%2F