?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KUALITAS+PELAYANAN+PELANGGAN+PT.PLN+(PERSERO)+RAYON+WAY+HALIM+BANDAR+LAMPUNG+&rft.creator=BUNGA+MAYANG+SARI+%2C+1016011007&rft.subject=+&rft.description=B.INGGRIS%0D%0AThis+study+discusses+customer+service+in+the+electricity+sector+given+by+PT.+PLN+(Persero)+Rayon+Way+Halim+Bandar+Lampung.+The+purpose+of+this+study+was+to+determine+the+level+of+service+quality+using+Quality+of+Service+indicators+(TMP)+according+to+the+Minister+of+Energy+and+Mineral+Resources+No.+9%2C+2011.+This+type+of+research+used+in+this+study+is+the+type+of+survey+with+quantitative+research+approaches.+Collecting+data+technique+through+questionnaire%2C+interview%2C+observation%2C+and+documentation.+Data+analysis+techniques+in+this+study+is+the+questionnaire+data+using+descriptive+statistics+processed+by+SPSS+17+whereas+the+interview+data%2C+observation%2C+and+documentation+is+processed+using+data+reduction%2C+data+presentation%2C+and+conclusion.+%0D%0AVariable+condition+of+7+indicators+Quality+of+Service+indicators+(TMP)+based+on+the+acquisition+value+of+the+mean+(average)+of+3.2785+indicates+fairly+good+condition.+For+costumers+received+power+associated+with+high+voltage%2C+medium+voltage%2C+low+voltage+and+frequency+are+in+accordance+with+the+set+value%2C+but+if+an+interruption+the+plant+will+cause+outages+to+customers.+Efforts+have+been+made+in+order+to+improve+the+quality+of+service+in+terms+of+technical+and+non-technical%2C+but+in+practice+is+not+maximized.+Therefore%2C+PT.+PLN+(Persero)+Rayon+Way+Halim+Bandar+Lampung+should+conduct+periodic+evaluations+of+employee+performance%2C+announced+TMP+not+only+on+the+bulletin+board+PLN+but+also+in+print+and+electronic+media+that+is+easily+accessible+to+the+public%2C+perform+supervision+by+forming+a+special+task+force+on+the+implementation+of+meter+reading%2C+and+improve+the+quality+of+products+in+the+form+of+reliability+of+power+supply%2C+voltage+and+electrical+frequency+in+accordance+with+established+standards.+%0D%0AKeywords+%3A+Service+Quality%2C+Customer%2C+Electricity.+%0D%0AB.INDONESIA%0D%0APenelitian+ini+membahas+tentang+pelayanan+pelanggan+pada+sektor+kelistrikan+yang+diberikan+oleh+PT.+PLN+(Persero)+Rayon+Way+Halim+Bandar+Lampung.+Tujuan+penelitian+ini+adalah+untuk+mengetahui+kualitas+pelayanan+menggunakan+indikator+Tingkat+Mutu+Pelayanan+(TMP)+menurut+Peraturan+Menteri+Energi+dan+Sumber+Daya+Mineral+Nomor+9+Tahun+2011.+Tipe+penelitian+yang+digunakan+dalam+penelitian+ini+adalah+tipe+survey+dengan+pendekatan+penelitian+kuantitatif.+Teknik+pengumpulan+data+melalui+kuesioner%2C+wawancara%2C+observasi%2C+serta+dokumentasi.+Teknik+analisis+data+dalam+penelitian+ini+yaitu+data+kuesioner+menggunakan+statistik+deskriptif+diolah+secara+SPSS+17+sedangkan+data+wawancara%2C+observasi%2C+dan+dokumentasi+diolah+menggunakan+reduksi+data%2C+penyajian+data%2C+dan+penarikan+kesimpulan.++%0D%0ABerdasarkan+hasil+penelitian+menyatakan+kondisi+variabel+7+indikator+Tingkat+Mutu+Pelayanan+(TMP)+berdasarkan+perolehan+nilai+mean+(rata-rata)+sebesar+3%2C2785+menunjukkan+kondisi+cukup+baik.+Untuk+daya+listrik+yang+diterima+pelanggan+terkait+dengan+tegangan+tinggi%2C+tegangan+menengah%2Ctegangan+rendah+dan+frekuensi+sudah+sesuai+dengan+nilai+yang+ditetapkan%2C+namun+apabila+terjadi+gangguan+pada+sisi+pembangkit+akan+menyebabkan+pemadaman+pada+pelanggan.+Upaya+yang+telah+dilakukan+dalam+rangka+meningkatkan+kualitas+pelayanan+yakni+dari+sisi+teknis+maupun+non+teknis+namun+dalam+pelaksanaanya+masih+belum+maksimal.+Oleh+karena+itu%2C+PT.+PLN+(Persero)+Rayon+Way+Halim+Bandar+Lampung+sebaiknya+melakukan+evaluasi+kinerja+pegawai+secara+berkala%2C+mengumumkan+TMP+tidak+hanya+dipapan+pengumuman+PLN+tetapi+juga+dimedia+cetak+maupun+elektronik+yang+mudah+diakses+oleh+masyarakat%2C+melakukan+pengawasan+dengan+membentuk+satuan+tugas+khusus+terhadap+pelaksanaan+pencatatan+meter%2Cserta+meningkatkan+mutu+produk+berupa+keandalan+pasokan+listrik%2C+tegangan+dan+frekuensi+listrik+sesuai+dengan+standar+yang+ditetapkan.++%0D%0AKata+kunci+%3A+Kualitas+Pelayanan%2C+Pelanggan%2C+Listrik.+&rft.publisher=FAKULTAS+ILMU+SOSIAN+DAN+POLITIK&rft.date=2014-09-14&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F1%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F2%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F4%2FLEMBAR%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F5%2FLEMBAR%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F6%2FSURAT%2520PERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F7%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F5262%2F8%2FMOTO.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