?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+DIMENSI+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN%0D%0AKELUARGA+PASIEN+PADA+RUANG+RAWAT+INAP+ALAMANDA+RSUD+Dr.+H.%0D%0A%0D%0AABDUL+MOELOEK+PROVINSI+LAMPUNG&rft.creator=CHEKO+FIRLANDO%2C+1511011085&rft.subject=HB+Economic+Theory&rft.description=A+hospital+is+a+public+service+institutions+engaged+in+the+field+of+health+services+that%0D%0Aare+required+to+provide+appropriate+services+to+the+needs+of+the+community%2C%0D%0Aconsidering+that+health+needs+are+very+important+for+every+human+being.+Therefore%2C%0D%0Aas+a+service+institution%2C+hospitals+are+required+to+manage+the+quality+of+their+services%0D%0Acontinuously+and+sustainably+in+various+fields+of+services+provided.+The+purpose+of%0D%0Athis+study+is+to+find+out+the+influence+of+the+dimensions+of+service+quality+consisted+of%0D%0Aphysical+evidence%2C+reliability%2C+responsiveness%2C+assurance+and+empathy+to+the+level+of%0D%0Apatient%E2%80%99s+family+satisfaction+in+Dr.+RSUD.+H.+Abdul+Moeloek.+The+sample+in+this%0D%0Astudy+are+the+patient's+family+of+Dr.+RSUD+H.+Abdul+Moeloek+as+many+as+100+people%0D%0Awho+were+determined+by+probability+sampling+method%2C+with+a+purposive+sampling%0D%0Atechnique.+The+research+design+used+was+descriptive+verificative+research%2C+and+this%0D%0Astudy+used+multiple+linear+regression+analysis.+T+test+is+used+to+test+the+hypothesis+of%0D%0Aeach+independent+variable%2C+meanwhile+f+test+is+used+to+test+the+simultaneously+effect+of%0D%0Athe+variables.+The+results+of+this+study+shows+that+service+quality+consisting+of%0D%0Aphysical+evidence%2C+reliability%2C+responsiveness%2C+assurance%2C+and+empathy%0D%0Asimultaneously+have+a+positive+effect+on+satisfaction+of+patient+family.+The%0D%0Aindependent+variable+which+has+the+biggest+influence+is+responsiveness+(X3)+with+%CE%B2%0D%0Avalue+%3D+0.260.+The+contribution+of+service+quality+variables+consisting+of+physical%0D%0Aevidence+(X1)%2C+reliability+(X2)%2C+responsiveness+(X3)%2C+assurance+(X4)+and+empathy%0D%0A(X5)+in+influencing+variable+Y+(Patient+Family+Satisfaction)+is+90.3%25%2C+the+rest+is%0D%0Ainfluenced+by+other+variables.%0D%0AKeywords%3A+Service+Quality%2C+physical+evidence%2C+reliability%2C+responsiveness%2C%0D%0A%0D%0Aassurance%2C+empathy%2C+satisfaction+of+patient+family%0D%0ARumah+sakit+adalah+lembaga+pelayanan+publik+yang+bergerak+dalam+bidang%0D%0Apelayanan+kesehatan+dituntut+untuk+menyediakan+layanan+yang+tepat+sesuai+dengan%0D%0Akebutuhan+masyarakat+mengingat+kebutuhan+kesehatan+penting+bagi+setiap+manusia.%0D%0AOleh+karena+itu+sebagai+institusi+pelayanan%2C+rumah+sakit+dituntut+untuk+mengelola%0D%0Akualitas+pelayanannya+secara+terus-menerus+dan+berkesinambungan+dalam+berbagai%0D%0Abidang+pelayanan+yang+diberikan.+Tujuan+penelitian+ini+yaitu+untuk+mengetahui%0D%0Aseberapa+besar+pengaruh+dimensi+kualitas+pelayanan+yang+terdiri+dari+bukti+fisik%2C%0D%0Akeandalan%2C+daya+tanggap%2C+jaminan+dan+empati+terhadap+tingkat+kepuasan+keluarga%0D%0Apasien+di+RSUD+Dr.+H.+Abdul+Moeloek.+Sampel+pada+penelitian+ini+adalah+keluarga%0D%0Apasien+RSUD+Dr.+H.+Abdul+Moeloek+sebanyak+100+orang+yang+ditentukan+melalui%0D%0Ametode+probability+sampling%2C+dengan+teknik+purposive+sampling.+Desain+penelitian%0D%0Ayang+digunakan+adalah+penelitian+deskriptif+verikatif%2C+penelitian+ini+menggunakan%0D%0Aanalisis+regresi+linier+berganda.+Untuk+menguji+hipotesis+setiap+variabel+bebas%0D%0Adigunakan+uji+t+dan+untuk+menguji+hipotesis+variabel+secara+simultan+digunakan+uji%0D%0AF.+Hasil+penelitian+ini+adalah+secara+simultan+variabel+kualitas+layanan+yang+terdiri%0D%0Adari+bukti+fisik%2C+keandalan%2C+daya+tanggap%2C+jaminan%2C+dan+empati+berpengaruh+positif%0D%0Aterhadap+kepuasan+keluarga+pasien.Variabel+bebas+yang+memiliki+pengaruh+terbesar%0D%0Ayaitu+daya+tanggap+(X3)+dengan+nilai+%CE%B2+%3D+0%2C260.+Kontribusi+variabel+kualitas+layanan%0D%0Ayang+terdiri+dari+bukti+fisik+(X1)%2C+keandalan+(X2)%2C+daya+tanggap+(X3)%2C+jaminan+(X4)%0D%0Adan+empati+(X5)+dalam+mempengaruhi+variabel+Y+(Kepuasan+Keluarga+Pasien)%0D%0Asebesar+90%2C3%25%2C+sisanya+dipengaruhi+oleh+variabel+lain.%0D%0AKata+kunci%3A+Kualitas+Pelayanan%2C+bukti+fisik%2C+keandalan%2C+daya+tanggap%2C%0D%0A%0D%0Ajaminan%2C+empati%2C+kepuasan+keluarga+pasien&rft.publisher=FAKULTAS+EKONOMI+DAN+BISNIS&rft.date=2019&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F54796%2F1%2F1.%2520ABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F54796%2F2%2F2.%2520SKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F54796%2F3%2F3.%2520SKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++CHEKO+FIRLANDO%2C+1511011085++(2019)+PENGARUH+DIMENSI+KUALITAS+PELAYANAN+TERHADAP+KEPUASAN+KELUARGA+PASIEN+PADA+RUANG+RAWAT+INAP+ALAMANDA+RSUD+Dr.+H.+ABDUL+MOELOEK+PROVINSI+LAMPUNG.++FAKULTAS+EKONOMI+DAN+BISNIS%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigili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