?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+KUALITAS+PELAYANAN+PUBLIK+BERBASIS+%0D%0ATEKNOLOGI+INFORMASI+TERHADAP+KEPUASAN+PENGGUNA+KAI+%0D%0AACCESS%0D%0A(Studi+Pada+PT.+Kereta+Api+Indonesia+(Persero)+Divisi+Regional+IV+Tanjung+%0D%0AKarang)%0D%0A&rft.creator=Ogi+Arnaldo+Ilham%2C+1516041092&rft.subject=H+Social+Sciences+(General)&rft.description=Railway+transportation+attracts+many+people.+Seeing+the+great+interest+of+the+%0D%0Acommunity%2C+the+demands+arising+from+the+PT.+KAI+(Indonesian+Railways)+to+%0D%0Aimprove+public+services.+Information+technology+can+be+used+to+improve+services+%0D%0Ato+be+effective+and+efficient.+PT.+KAI+changes+it+is+use+of+information+technology+%0D%0Ainto+public+services+through+the+KAI+Access+application.+Quality+of+service+%0D%0Aprovided+by+PT.+KAI+to+the+community+if+it%E2%80%99s+the+same+as+the+hope+that+it+will+give+%0D%0Asatisfaction+to+the+community.+The+purpose+of+this+study+is+to+obtain+an+analysis+of+%0D%0Athe+effect+of+information+technology-based+service+quality+on+the+satisfaction+of+%0D%0AKAI+Access+users+at+PT.+KAI+Divre+IV+Tanjung+Karang.+This+study+uses+a+%0D%0Adescriptive+method+with+a+quantitative+approach.+The+sample+in+the+study+are+100+%0D%0Arespondents+from+the+survey+population+the+are+KAI+Access+users+community+at+%0D%0ATanjung+Karang+Railway+Station+using+nonprobability+sampling+and+accidental+%0D%0Asampling+techniques.+Data+collection+techniques+used+are+questionnaires+and+%0D%0Aliterature+studies.+The+data+analysis+technique+used+is+simple+linear+regression.%0D%0AThe+results+of+this+study+indicate+that+the+quality+of+information+technology-based+%0D%0Aservices+will+have+a+large+effect+on+the+satisfaction+of+KAI+Access+users+at+%0D%0ATanjung+Karang+Station.+The+contribution+of+the+quality+of+information+%0D%0Atechnology-based+services+to+the+satisfaction+of+KAI+Access+users+at+Tanjung+%0D%0AKarang+Station+is+51.7%25%2C+while+the+remaining+48.3%25+is+influenced+by+other+%0D%0Afactors.%0D%0AKeywords%3A+Information+Technology+Based+Service+Quality%2C+User+Satisfaction%2C+%0D%0AKAI+Access%2C+PT.+KAI+Divre+IV+Tanjung+Karang%0D%0ATransportasi+kereta+api+cukup+banyak+menarik+minat+masyarakat.+Melihat+animo+%0D%0Ayang+besar+dari+masyarakat%2C+maka+timbulah+tuntutan+dari+pihak+PT.+KAI+(Kereta+%0D%0AApi+Indonesia)+untuk+memperbaiki+pelayanan+publik.+Teknologi+informasi+dapat+%0D%0Adimanfaatkan+untuk+meningkatkan+pelayanan+agar+menjadi+efektif+dan+efisien.+PT.+%0D%0AKAI+melakukan+perubahan+dengan+penggunaan+teknologi+informasi+kedalam+%0D%0Apelayanan+publik+melalui+aplikasi+KAI+Access.+Kualitas+pelayanan+yang+diberikan+%0D%0Aoleh+PT.+KAI+kepada+masyarakat+apabila+sama+dengan+harapan+akan+memberikan+%0D%0Akepuasan+kepada+masyarakat.+Tujuan+penelitian+ini+yaitu+didapatkannya+analisis+%0D%0Amengenai+pengaruh+kualitas+pelayanan+berbasis+teknologi+informasi+terhadap+%0D%0Akepuasan+pengguna+KAI+Access+di+PT.+KAI+Divre+IV+Tanjung+Karang.+Penelitian+%0D%0Aini+menggunakan+metode+deskriptif+dengan+pendekatan+kuantitatif.+Sampel+dalam+%0D%0Apenelitian+yaitu+sebanyak+100+responden+dari+populasi+survei+yaitu+masyarakat+%0D%0Apengguna+KAI+Access+pada+Stasiun+Kereta+Api+Tanjung+Karang+dengan+%0D%0Amenggunakan+teknik+nonprobability+sampling+dan+accidental+sampling.+Teknik+%0D%0Apengumpulan+data+yang+digunakan+yaitu+kuesioner+dan+studi+kepustakaan.+%0D%0AAdapun+teknik+analisis+data+yang+digunakan+yaitu+regresi+linear+sederhana.+Hasil+%0D%0Apenelitian+ini+menunjukan+bahwa+kualitas+pelayanan+berbasis+teknologi+informasi+%0D%0Aakan+memberikan+efek+yang+besar+terhadap+kepuasan+pengguna+KAI+Access+di+%0D%0AStasiun+Tanjung+Karang.+Kontribusi+dari+kualitas+pelayanan+berbasis+teknologi+%0D%0Ainformasi+terhadap+kepuasan+pengguna+KAI+Access+di+Stasiun+Tanjung+Karang%0D%0Asebesar+51%2C7%25%2C+sedangkan+sisanya+yaitu+sebesar+48%2C3%25+dipengaruhi+oleh+faktor+%0D%0Alainnya.%0D%0AKata+Kunci%3A+Kualitas+Pelayanan+Berbasis+Teknologi+Informasi%2C+Kepuasan+%0D%0APengguna%2C+KAI+Access%2C+PT.+KAI+Divre+IV+Tanjung+Karang%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2019&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55140%2F1%2FABSTRAK-ABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55140%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55140%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Ogi+Arnaldo+Ilham%2C+1516041092++(2019)+PENGARUH+KUALITAS+PELAYANAN+PUBLIK+BERBASIS+TEKNOLOGI+INFORMASI+TERHADAP+KEPUASAN+PENGGUNA+KAI+ACCESS+(Studi+Pada+PT.+Kereta+Api+Indonesia+(Persero)+Divisi+Regional+IV+Tanjung+Karang).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F55140%2F