?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+KOMUNIKASI+INTERPERSONAL+DALAM+PELAYANAN%0D%0APUBLIK%0D%0A(Studi+Pada+Proses+Pelayanan+Pembuatan+Paspor+Pada+Kantor+Imigrasi%0D%0AKelas+1+Bandar+Lampung)&rft.creator=BENI+EKO+KURNIADI%2C+1416031036&rft.subject=+&rft.description=Kualitas+komunikasi+interpersonal+dalam+proses+pelayanan+pembuatan+paspor%0D%0Amerupakan+hal+yang+sangat+berkualitas+komunikasi.+Dalam+menentukan+kualitas%0D%0Alayanan+yang+di+berikan+kualitas+dapat+diketahui+dengan+dilihat+adanya+5+aspek%0D%0Akualitas+komunikasi+interpersesonal+yaitu%3A+aspek+keterbukaan%2C+empati%2C+sikap%0D%0Amendukung%2C+sikap+positif+dan+kesetaraan.+Penelitian+ini+di+lakukan+di+Kantor+Imigrasi+Kelas+1+Bandar+Lampung+Kelas+1%0D%0ABandar+Lampung.+Tujuan+penelitan+ini+adalah+untuk+mengetahui+dan%0D%0Amendeskripsikan+kualitas+komunikasi+interpersonal+dalam+pelayanan+publik+di%0D%0AKantor+Imigrasi+Kelas+1+Bandar+Lampung.+Metode+yang+digunakan+pada%0D%0Apenelitian+ini+adalah+deskriptif+dengan+informan+mendalam+melalui+wanwancara%0D%0Adan+dokumentasi.%0D%0AHasil+penelitian+ini+adalah+kualitas+komunikasi+interpersonal+yang+terdapat+dalam%0D%0Apelayanan+pembuatan+paspor+di+Kantor+Imigrasi+Kelas+1+Bandar+Lampung+sudah%0D%0Adengan+cukup+baik.+Hal+ini+di+tandai+dengan+adanya+aspek+keterbukaan%2C+empati%2C%0D%0Amendukung%2C+kesetaraan+yang+cukup+baik+antara+staf+pelayanan+dengan+permohon%0D%0Apaspor+di+Kantor+Imigrasi+Kelas+1+Bandar+Lampung.+Adapun+dari+aspek+sikap%0D%0Apositif+masih+harus+di+perbaiki+atau+ditingkatkan+dalam+melayani+permohon%0D%0Apaspor.+Kata+Kunci+%3A+Kualitas+Komunikasi%2C+Komunikasi+Interpersonal%2C+Pelayanan+Publik%0D%0A%0D%0AThe+quality+of+interpersonal+communication+in+the+process+of+making+passports+is%0D%0Aa+very+high-quality+communication+matter.+In+determining+the+quality+of+services%0D%0Aprovided+on+quality+that+can+be+seen+by+looking+at+5+aspects+of+the+quality+of%0D%0Ainterpersesonal+communication%2C+namely%3A+aspects+of+openness%2C+empathy%2C+supportive%0D%0Aattitude%2C+positive+attitude+and+equality.+This+research+was+conducted+at+the+Class+1+Immigration+Office+in+Bandar%0D%0ALampung+Class+1+Bandar+Lampung.+The+purpose+of+this+research+is+to+know+and%0D%0Adescribe+the+quality+of+interpersonal+communication+in+public+services+at+the+Class%0D%0A1+Immigration+Office+in+Bandar+Lampung.+The+method+used+in+this+study+was%0D%0Adescriptive+with+in-depth+informants+through+interviews+and+documentation.%0D%0AThe+results+of+this+study+are+the+quality+of+interpersonal+communication+found+in%0D%0Athe+service+of+making+passports+in+the+Class+1+Immigration+Office+of+Bandar%0D%0ALampung.+This+is+characterized+by+the+aspects+of+openness%2C+empathy%2C+support%2C+and%0D%0Agood+equality+between+service+staff+and+passport+applicants+at+the+Class+1%0D%0AImmigration+Office+in+Bandar+Lampung.+As+for+the+aspects+of+positive+attitude%2C+it%0D%0Amust+still+be+improved+or+improved+in+serving+passport+applications%0D%0AKeywords%3A+Communication+Quality%2C+Interpersonal+Communication%2C+Public%0D%0AService&rft.publisher=Fakultas+Ilmu+Sosiologi+Ilmu+Politik&rft.date=2019-01-16&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55772%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55772%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55772%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++BENI+EKO+KURNIADI%2C+1416031036++(2019)+KUALITAS+KOMUNIKASI+INTERPERSONAL+DALAM+PELAYANAN+PUBLIK+(Studi+Pada+Proses+Pelayanan+Pembuatan+Paspor+Pada+Kantor+Imigrasi+Kelas+1+Bandar+Lampung).++Fakultas+Ilmu+Sosiologi+Ilmu+Politik%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F55772%2F