?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=RESPONSIVITAS+PELAYANAN+PROGRAM+LAKU+PANDAI+(LAYANAN%0D%0AKEUANGAN+TANPA+KANTOR+DALAM+RANGKA+KEUANGAN%0D%0AINKLUSIF)+OJK+PROVINSI+LAMPUNG&rft.creator=Agustina+Pratiwi%2C+1516041032&rft.subject=+&rft.description=The+Laku+Pandai+Program+(Layanan+Keuangan+Tanpa+Kantor+dalam+Rangka+%0D%0AKeuangan+Inklusif)+is+the+provision+of+banking+services+or+other+financial+services+%0D%0Athrough+cooperation+with+other+parties+(+bank+agent)%2C+and+supported+by+the+use+of+%0D%0Ainformation+technology+facilities.+This+program+aims+to+provide+financial+products+%0D%0Athat+are+simple%2C+easy+to+understand%2C+and+in+accordance+with+the+needs+of+people+%0D%0Awho+have+not+been+able+to+reach+financial+services.+The+limited+access+of+the+%0D%0Acommunity%2C+especially+low+income+groups+to+various+financial+services+is+the+%0D%0Abackground+for+the+implementation+of+this+program.+The+responsive+service+from+%0D%0AAgent+Laku+Pandai+determines+the+success+of+the+Laku+Pandai+program.+%0D%0AResponsiveness+is+the+ability+of+the+organization+to+identify+community+needs%2C+%0D%0Aprioritize+needs%2C+and+develop+them+in+various+service+programs.+This+study+aims+to+%0D%0Adescribe+the+responsiveness+of+services+to+the+Bank+BNI+and+BRI+Laku+Pandai+%0D%0AProgram.+This+study+uses+descriptive+qualitative+research+methods.+Data+collection+%0D%0Ais+done+by+interview%2C+documentation%2C+and+observation.+Based+on+the+research+that%0D%0Ahas+been+done%2C+it+can+be+concluded+that+Laku+Pandai+BNI+and+BRI+Agents+have+%0D%0Aprovided+the+3+main+product+services+for+the+Laku+Pandai+Program+and+the+%0D%0Aprogram+has+been+well+received+by+the+community.+Responsive+services+that+have+%0D%0Abeen+carried+out+by+Bank+BNI+and+BRI+Agents+are+proven+from+six+indicators+of+%0D%0Aservice+responsiveness%2C+only+2+aspects+that+have+not+been+carried+out+maximally+%0D%0Aby+the+Agent%2C+namely+speed+of+service+and+timeliness+of+service.+Then%2C+the+factors+%0D%0Athat+influence+smart+sales+programs+are+the+facilities+and+infrastructure+and+HR.%0D%0AKeywords+%3A+Laku+Pandai+Program%2C+Laku+Pandai+Agent%2C+Service+%0D%0AResponsiveness.%0D%0A%0D%0A%0D%0AProgram+Laku+Pandai+(Layanan+Keuangan+Tanpa+Kantor+dalam+Rangka+%0D%0AKeuangan+Inklusif)+adalah+penyediaan+layanan+perbankan+atau+layanan+keuangan+%0D%0Alainnya+melalui+kerja+sama+dengan+pihak+lain+(agen+bank)%2C+dan+didukung+dengan+%0D%0Apenggunaan+sarana+teknologi+informasi.+Program+ini+bertujuan+menyediakan+%0D%0Aproduk-produk+keuangan+yang+sederhana%2C+mudah+dipahami%2C+dan+sesuai+dengan+%0D%0Akebutuhan+masyarakat+yang+belum+dapat+menjangkau+layanan+keuangan.%0D%0ATerbatasnya+akses+masyarakat%2C+khususnya+kelompok+masyarakat+dengan+%0D%0Apenghasilan+rendah+terhadap+berbagai+layanan+keuangan+melatarbelakangi+%0D%0Adilaksanakannya+program+ini.+Pelayanan+yang+responsif+dari+Agen+Laku+Pandai+%0D%0Amenjadi+penentu+keberhasilan+program+Laku+Pandai.+Responsivitas+atau+daya+%0D%0Atanggap+adalah+kemampuan+organisasi+untuk+mengidentifikasi+kebutuhan+%0D%0Amasyarakat%2C+menyusun+prioritas+kebutuhan%2C+dan+mengembangkannya+dalam+%0D%0Aberbagai+program+pelayanan.+Penelitian+ini+bertujuan+untuk+menggambarkan+%0D%0Aresponsivitas+pelayanan+Program+Laku+Pandai+Bank+BNI+dan+BRI.+Penelitian+ini+%0D%0Amenggunakan+metode+penelitian+kualitatif+deskriptif.+Pengumpulan+data+dilakukan+%0D%0Adengan+wawancara%2C+dokumentasi%2C+dan+observasi.+Berdasarkan+penelitian+yang+%0D%0Atelah+dilakukan+dapat+disimpulkan+bahwa+Agen+Laku+Pandai+BNI+dan+BRI+telah+%0D%0Amemberikan+layanan+3+produk+utama+Program+Laku+Pandai+dan+program+tersebut+%0D%0Atelah+diterima+baik+oleh+masyarakat.+Pelayanan+yang+responsif+telah+yang+%0D%0Adilakukan+oleh+Agen+Bank+BNI+dan+BRI+dibuktikan+dari+enam+indikator+%0D%0Aresponsivitas+pelayanan%2C+hanya+2+aspek+yang+belum+dilaksanakan+dengan+%0D%0Amaksimal+oleh+Agen+yaitu+kecepatan+melayani+dan+ketepatan+waktu+melayani.+%0D%0AKemudian%2C+faktor-faktor+yang+mempengaruhi+program+laku+pandai+adalah+faktor+%0D%0Asarana+dan+prasarana+serta+SDM.%0D%0AKata+Kunci+%3A+Program+Laku+Pandai%2C+Agen+Laku+Pandai%2C+Responsivitas+%0D%0APelayanan.%0D%0A&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2019-06-18&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55929%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55929%2F2%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55929%2F3%2FSKRIPSI%2520FULL.pdf&rft.identifier=++Agustina+Pratiwi%2C+1516041032++(2019)+RESPONSIVITAS+PELAYANAN+PROGRAM+LAKU+PANDAI+(LAYANAN+KEUANGAN+TANPA+KANTOR+DALAM+RANGKA+KEUANGAN+INKLUSIF)+OJK+PROVINSI+LAMPUNG.++Fakultas+Ilmu+Sosial+dan+Ilmu+Politik%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F55929%2F