?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=SISTEM+INFORMASI+E-SERVICE+PADA+PT.+INDONESIA+PORT+%0D%0ACORPORATION+TERMINAL+PETIKEMAS+(PERSERO)+AREA+PANJANG+%0D%0AKOTA+BANDAR+LAMPUNG&rft.creator=ANDINI+RAMADHANTI%2C+1516041018&rft.subject=+&rft.description=E-Service+is+an+e-government+centralized+online+service+that+developed+by+IPC+II%0D%0A(Persero)+and+implemented+in+IPC+TPK+(Persero)+for+costumers%2C+it+has+function+as+%0D%0Adocument+service+and+for+exporting+and+importing+a+container+that+can+be+%0D%0Aaccessed+in+a+website.+The+implementation+of+e-service+system+has+a+purpose+for+%0D%0Aincreasing+the+company%E2%80%99s+value+by+creating+effective%2C+efficient+and+optimal+%0D%0Aoperation.+This+research+intends+to+describe+and+analyze+the+implementation+of+%0D%0Ainformation+system+management+e-service+at+PT.+IPC+Container+Terminal+in+the+%0D%0Aarea+of+Panjang%2C+Bandar+Lampung+City%2C+and+the+supporting+factors+of+succesful%0D%0Athe+implementation+of+e-service.+The+type+of+this+research+is+descriptive+research+%0D%0Awhich+uses+qualitative+method.+Hence%2C+the+technique+of+data+collection+are+based+%0D%0Aon+interview%2C+documentation%2C+and+observation.+The+result+shows+three+of+four+%0D%0Aindicators+are+optimal+and+good.+They+are+information%2C+system+concept%2C+and+%0D%0Aconcept+of+organization+and+management.+Meanwhile%2C+one+indicator%2C+humans+as+%0D%0Ainformation+processor+has+not+been+maximized+yet.+The+supporting+factors+of+the+%0D%0Asuccess+of+e-service+implementation+in+IPC+Container+Terminal+Panjang+are+%0D%0Acreating+accuracy%2C+relevance%2C+efficientcy+cost%2C+easy+controlling+transaction+and+%0D%0Arealtime+service.%0D%0AKeyword%3A+E-Government%2C+Information+System%2C+Online+Service%2C+The+E%EF%BF%BDService+System.%0D%0A%0D%0A%0D%0AE-service+adalah+suatu+wujud+e-government+yang+dikembangkan+oleh+PT.+%0D%0AIndonesia+Port+Corporation+II+(Persero)+dan+diterapkan+di+PT.+Indonesia+Port+%0D%0ACorporation+Terminal+Petikemas+(Persero)+yang+merupakan+anak+perusahaan.+E%EF%BF%BDservice+merupakan+sistem+layanan+elektronik+tersentralisasi+yang+disediakan+untuk+%0D%0Apelanggan+di+lingkungan+pelabuhan+yang+berfungsi+sebagai+layanan+dokumen+dan+%0D%0Abilling+untuk+penerimaan+dan+pengeluaran+petikemas+yang+dapat+diakses+melalui+%0D%0Aweb.+Tujuan+diterapkannya+sistem+e-service+adalah+untuk+meningkatkan+nilai+%0D%0Atambah+perusahaan+dengan+menciptakan+pelaksanaan+oprasional+yang+efektif%2C%0D%0Aefisien+dan+optimal.+Penelitian+ini+bertujuan+untuk+mendeskripsikan+dan+%0D%0Amenganalisis+pelaksanaan+sistem+informasi+manajemen+e-service+di+PT.+IPC+%0D%0APetikemas+Area+Panjang+Kota+Bandar+Lampung%2C+serta+faktor+yang+menjadi+%0D%0Apendukung+keberhasilan+diterapkannya+e-service.+Tipe+penelitian+yang+digunakan+%0D%0Aadalah+tipe+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Kemudian+teknik+%0D%0Apengumpulan+data+melalui+wawancara%2C+dokumentasi+dan+observasi.+Hasil+dari+%0D%0Apenelitian+menunjukan+bahwa+dari+4+indikator+pelaksanaan+sistem+informasi+%0D%0Amanajemen+yang+digunakan+dalam+penelitian+ini+tiga+diantaranya+sudah+optimal+%0D%0Adan+baik%2C+yakni+pada+indikator+informasi%2C+konsep+sistem%2C+serta+konsep+organisasi+%0D%0Adan+manajemen.+Sedangkan+satu+indikator+yaitu+manusia+sebagai+pengolah+%0D%0Ainformasi+belum+maksimal+dalam+pelaksanaannya.+Faktor+pendukung+%0D%0Akeberhasilan+penerapan+e-service+adalah+terciptanya+layanan+yang+cepat%2C+tepat%2C+%0D%0Aefisiensi+biaya%2C+kemudahan+monitoring+transaksi+dan+respon+layanan+yang+real+%0D%0Atime.+%0D%0AKata+Kunci%3A+E-Government%2C+Sistem+Informasi%2C+Pelayanan+Elektronik%2C+Sistem%0D%0AE-Service.%0D%0A&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2019-11-19&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55955%2F1%2F1.%2520ABSTRAK%2520%2528ABSTRACT%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55955%2F2%2F2.%2520SKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F55955%2F3%2F3.%2520SKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++ANDINI+RAMADHANTI%2C+1516041018++(2019)+SISTEM+INFORMASI+E-SERVICE+PADA+PT.+INDONESIA+PORT+CORPORATION+TERMINAL+PETIKEMAS+(PERSERO)+AREA+PANJANG+KOTA+BANDAR+LAMPUNG.++Fakultas+Ilmu+Sosial+dan+Ilmu+Politik%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F55955%2F