?url_ver=Z39.88-2004&rft_id=1816021044&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PROFESIONALISME+KERJA+PEGAWAI+DALAM+MENINGKATKAN+KUALITAS+PELAYANAN+PUBLIK++(Studi+pada+Dinas+Kependudukan+dan+Pencatatan+Sipil+Kabupaten+Lampung+Tengah)+&rft.creator=WIDIA+SURYANI%2C+1816021044&rft.subject=300+Ilmu+sosial&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=%0D%0A%0D%0A%0D%0A%0D%0APelayanan++publik++merupakan++suatu++bentuk++interaksi++atau++hubungan++antara+penyedia+layanan+dan+penerima+layanan.+Penyedia+layanan+yaitu+lembaga+pemerintah+atau+unit+kerja+dilakukan+oleh+pegawai+pemerintah+dan+sebagai+penerima+layanan+adalah+masyarakat.+Pegawai+yang+profesional+akan+memberikan+dampak+terhadap+pelayanan+yang+berkualitas.+Namun%2C+pelayanan+yang+diberikan+pegawai+di+++Dinas+Kependudukan+dan+Pencatatan+Sipil+Kabupaten+Lampung+Tengah+belum+berjalan+dengan+baik%2C+dilihat+dari+kurang+disiplinnya+pegawai+terhadap+peraturan+yang+ditetapkan+sehingga+menghambat+pelayanan+yang+diberikan+dalam+penyelesaian+dokumen+yang+dibutuhkan+masyarakat.+Tujuan+penelitin+ini+adalah+untuk+mengetahui+bagaimana+profesionalisme+kerja+pegawai+dalam+meningkatkan+kualitas+pelayanan+publik+di+Dinas+Kependudukan+dan+Pencatatan+Sipil+Kabupaten+Lampung+Tengah.+Penelitian+ini+menggunakan+tipe+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Hasil+penelitian+ini+menunjukkan+bahwa+profesionalisme+kerja+pegawai+pegawai+sudah+masuk+dalam+kategori+profesional%2C+yang+ditujukan+oleh+indikator+kemahiran+dalam+mempergunakan+peralatan%2C+kesiapan%2C+serta+tanggung+jawab.+Hal+ini+didukung+oleh+sikap+pegawai+untuk+mempunyai+pengetahuan%2C+kemampuan+dan+tanggung+jawab+yang+baik.+Indikator+yang+belum+sepenuhnya+dimiliki+pegawai+dan+belum+masuk+kategori++profesional++adalah++disiplin++serta++sikap++pegawai.++Hal++ini++dikarenakan+masih+adanya+ditemukan+pelayanan+yang+kurang+sesuai+standar+SOP+dalam+waktu+penyelesaian+serta+ditemukan+pegawai+yang+kurang+ramah+dalam+pelayanan.+%0D%0AKata+Kunci+%3A+Profesionalisme%2C+Kualitas+Pelayanan+Publik%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0APublic+service+is+a+form+of+interaction+or+relationship+between+service+providers+and+service+recipients.+Service+providers%2C+namely+government+institutions+or+work+units%2C+are+carried+out+by+government+employees+and+as+service+recipients+are+the+community.+Professional+employees+will+have+an+impact+on+quality+services.+However%2C+the+services+provided+by+employees+at+the+Population+and+Civil+Registration+Office+of+Central+Lampung+Regency+have+not+been+going+well%2C+seen+from+the+lack+of+discipline+of+employees+towards+the+established+regulations%2C+thus+hampering+the+services++provided+in+completing+the+documents+needed++by+the+community.+The+purpose+of+this+study+was+to+determine+how+the+professionalism+of+employees+in+improving+the+quality+of+public+services+at+the+Population+and+Civil+Registration+Office+of+Central+Lampung+Regency.+This+study+uses+a+descriptive+type+of+research+with+a+qualitative+approach.+The+results+of+this+study+indicate+that+the+professionalism+of+the+employees'+work+has+been+included+in+the+professional+category%2C+which+is+indicated+by+the+indicators+of+proficiency+in+using+equipment%2C++readiness%2C++and++responsibility.++This++is++supported++by+the+attitude+of+employees+to+have+good+knowledge%2C+abilities+and+responsibilities.+Indicators+that+are+not+fully+owned+by+employees+and+are+not+yet+included+in+the+professional+category+are+employee+discipline+and+attitudes.+This+is+because+there+are+still+services+that+are+not+found+according+to+SOP+standards+in+completion+time+and+employees+who+are+not+friendly+in+service+are+found.%0D%0A%0D%0AKeywords+%3A+Professionalism%2C+Public+Service+Quality&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2022-03-09&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F58184%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F58184%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F58184%2F3%2FSKRIPSI%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++WIDIA+SURYANI%2C+1816021044++(2022)+PROFESIONALISME+KERJA+PEGAWAI+DALAM+MENINGKATKAN+KUALITAS+PELAYANAN+PUBLIK+(Studi+pada+Dinas+Kependudukan+dan+Pencatatan+Sipil+Kabupaten+Lampung+Tengah).++Fakultas+Ilmu+Sosial+dan+Ilmu+Politik%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F58184%2F