?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=STUDI+KOMPARASI+KUALITAS+PELAYANAN+ADMINISTRASI%0D%0APENCATATAN+AKTA+KELAHIRAN+DAN+KEMATIAN+PADA+DINAS%0D%0AKEPENDUDUKAN+DAN+CATATAN+SIPIL%0D%0AKABUPATEN+PRINGSEWU&rft.creator=AMELISA+NURZAHARA%2C+1516021019&rft.subject=300+Ilmu+sosial&rft.description=Pelayanan+pembuatan+akta+kelahiran+dan+kematian+belum+terlaksana+dengan%0D%0Amaksimal+di+Kabupaten+Pringsewu%2C+terdapat+122+penduduk+yang+meninggal+dunia%0D%0Aserta+16.935+anak+usia+0-18+tahun+yang+belum+mencatatkan+kematian+dan%0D%0Akelahiran.+Penelitian+ini+menggunakan+analisis+studi+komparatif+mengenai%0D%0Apelayanan+akta+kelahiran+dan+kematian+yang+diberikan+oleh+Dinas+Kependudukan%0D%0Adan+Catatan+Sipil+Kabupaten+Pringsewu+kepada+masyarakat+di+5+kecamatan%0D%0Adengan+teori+yang+menyatakan+bahwa+jarak+berkaitan+erat+dengan+lokasi+dan%0D%0Aupaya+pemenuhan+kebutuhan+termasuk+pelayanan.+Tujuan+penelitian+adalah+untuk%0D%0Amembandingkan+kualitas+pelayanan+administrasi+pencatatan+akta+kelahiran+dan%0D%0Akematian%2C+serta+mengetahui+apakah+jarak+dan+capaian+kepemilikan+akta%0D%0Amenentukan+penilaian+masyarakat+dan+fungsi+manajemen+Dinas+Kependudukan%0D%0Adan+Catatan+Sipil+Kabupaten+Pringsewu.+Penelitian+ini+menggunakan+lima+dimensi%0D%0Akualitas+pelayanan+yaitu+tangible%2C+reliability%2C+responsiveness%2C+assurance%2C+dan%0D%0Aempathy%2C+serta+tiga+fungsi+manajemen+yaitu+planning%2C+oranizing%2C+actuating+dan%0D%0Acontrolling.+Tipe+penelitian+ini+komparatif+deskriptif+dengan+pendekatan+kualitatif.%0D%0AHasil+penelitian+ini+menunjukkan+bahwa+Masyarakat+Kecamatan+Adiluwih%0D%0Amemberikan+penilaian+terendah+pada+pelayanan+akta+kelahiran+dan+kematian.%0D%0APenilaian+masyarakat+atas+pelayanan+pencatatan+akta+kelahiran+dan+kematian%0D%0Aditentukan+oleh+jarak+domisili+masyarakat.+Capaian+kepemilikan+akta+kematian%0D%0Amenentukan+penilaian+masyarakat+tetapi+capaian+kepemilikan+akta+kelahiran+tidak%0D%0Amenentukan.+Program+kerja+dan+teknologi+yang+telah+diterapkan+tidak+diiringi%0D%0Adengan+kemampuan+pegawai+yang+berdampak+pada+rendahnya+respon+pegawai.%0D%0AFungsi+manajemen+organizing+dan+controlling+belum+berperan+secara+maksimal.%0D%0AKata+Kunci%3A+Pencatatan+Akta+Kelahiran%2C+Akta+Kematian%2C+Pelayanan.%0D%0A%0D%0AThe+service+for+making+birth+and+death+certificates+has+not+been+carried+out%0D%0Amaximally+in+Pringsewu+Regency%2C+122+people+died+and+16%2C935+children+aged+0-18%0D%0Ayears+who+have+not+recorded+deaths+and+births.+This+research+uses+a+comparative%0D%0Astudy+of+the+services+of+birth+and+death+certificates+given+by+the+Population%0D%0AService+and+Civil+Registry+Department+of+Pringsewu+Regency+to+the+community%0D%0Ain+5+sub-districts+with+a+theory+that+distance+is+closely+related+to+location+and%0D%0Aefforts+to+fulfill+needs+including+services.+The+purpose+of+the+research+was+to%0D%0Acompare+the+quality+of+administrative+services+for+registering+birth+and+death%0D%0Acertificates+and+to+find+out+whether+the+distance+and+achievement+of+ownership+of%0D%0Athe+deed+determine+the+community's+assessment+and+management+functions+of+the%0D%0APopulation+Service+and+Civil+Registry+Department+of+Pringsewu+Regency.+This%0D%0Aresearch+uses+five-dimensional+quality+of+service+namely+tangible%2C+reliability%2C%0D%0Aresponsiveness%2C+assurance%2C+and+empathy%2C+as+well+as+three+management+functions%0D%0Anamely+planning%2C+organizing%2C+actuating+and+controlling.+This+type+of+research+is%0D%0Adescriptive+comparative+with+a+qualitative+approach.+The+results+of+this+research%0D%0Aindicate+that+the+Adiluwih+Subdistrict+Society+gave+the+lowest+assessment+of+the%0D%0Aservices+of+birth+and+death+certificates.+Community+assessment+of+the+service+for%0D%0Arecording+birth+and+death+certificates+is+determined+by+the+distance+of+the%0D%0Acommunity's+domicile.+The+achievement+of+the+ownership+of+the+death+certificate%0D%0Adetermines+the+assessment+of+the+community+but+the+achievement+of+the%0D%0Aownership+of+the+birth+certificate+does+not+determine.+The+work+program+and%0D%0Atechnology+that+have+been+implemented+are+not+accompanied+by+the+ability+of%0D%0Aemployees+to+have+an+impact+on+the+low+response+of+employees.+The+functions+of%0D%0Aorganizing+and+controlling+management+have+not+played+a+maximum+role.%0D%0AKeywords%3A+Registration+for+Birth+Certificate%2C+Death+Certificate%2C+Service&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2019-05-21&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59207%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59207%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59207%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++AMELISA+NURZAHARA%2C+1516021019++(2019)+STUDI+KOMPARASI+KUALITAS+PELAYANAN+ADMINISTRASI+PENCATATAN+AKTA+KELAHIRAN+DAN+KEMATIAN+PADA+DINAS+KEPENDUDUKAN+DAN+CATATAN+SIPIL+KABUPATEN+PRINGSEWU.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F59207%2F