?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KINERJA+AGROINDUSTRI+KELAPA+SAWIT+PT+ABC+%0D%0ADI+KABUPATEN+MESUJI%0D%0AMENGGUNAKAN+METODE+BALANCED+SCORECARD&rft.creator=ERVINA+DWICAHYANI%2C+1514131015&rft.subject=630+Pertanian+dan+teknologi+yang+berkaitan&rft.description=This+study+aims+to+determine+the+performance+of+PT+ABC+based+on+the+Balanced+%0D%0AScorecard+in+Mesuji+Regency.+The+research+method+used+in+this+study+is+a+case+%0D%0Astudy.+The+study+was+conducted+using+data+from+the+2015-2017+period+at+PT+ABC+%0D%0Ato+analyze+financial+perspectives%2C+while+for+other+perspectives+it+was+done+through+%0D%0Athe+calculation+of+the+results+of+interviews+using+a+questionnaire.+The+population+%0D%0Ain+this+study+are+PT+ABC+customers+and+employees.+While+the+samples+are+five%0D%0Acompanies+for+customer+respondents%2C+and+60+people+for+employee+respondents.+%0D%0AData+collection+research+was+conducted+in+January+2019.+The+result+of+the+%0D%0Aresearch+shows+that+the+overall+performance+of+PT+ABC+is+in+a+fairly+good+%0D%0Acategory.+In+a+financial+perspective%2C+variables+of+return+on+investment+and+total+%0D%0Aassets+turnover+have+shown+good+performance.+For+the+customer+perspective%2C+it+%0D%0Ashows+good+performance+by+looking+at+variables+of+customer+satisfaction+and+%0D%0Acustomer+retention.+In+the+perspective+of+internal+business+processes%2C+it+shows+%0D%0Athat+conditions+are+still+worse+as+the+operating+profit+margin+has+decreased+and+%0D%0Athe+index+%22K%22+obtained+exceeds+the+tolerance+threshold.+For+the+perspective+of+%0D%0Alearning+and+growth%2C+it+shows+a+fairly+good+condition+by+looking+at+employee+%0D%0Asatisfaction+scores+and+employee+retention.+%0D%0AKey+words%3A+balanced+scorecard%2C+financial%2C+performance%0D%0APenelitian+ini+bertujuan+untuk+mengetahui+kinerja+PT+ABC+berbasis+Balanced+%0D%0AScorecard+di+Kabupaten+Mesuji.+Metode+penelitian+yang+digunakan+pada+%0D%0Apenelitian+ini+adalah+studi+kasus.+Penelitian+dilakukan+dengan+menggunakan+data+%0D%0Aperiode+tahun+2015-2017+pada+PT+ABC+untuk+menganalisis+perspektif+keuangan%2C+%0D%0Asedangkan+untuk+perspektif+lainnya+dilakukan+melalui+perhitungan+hasil+%0D%0Awawancara+menggunakan+kuesioner.+Populasi+dalam+penelitian+ini+adalah+%0D%0Apelanggan+dan+karyawan+PT+ABC%2C+sedangkan+sampel+yang+diambil+masing%EF%BF%BDmasing+adalah+5+perusahaan+untuk+responden+pelanggan%2C+dan+60+orang+untuk+%0D%0Aresponden+karyawan.+Pengumpulan+data+penelitian+dilaksanakan+pada+bulan+%0D%0AJanuari+2019.+Hasil+penelitian+menunjukkan+bahwa+kinerja+PT+ABC+secara+%0D%0Akeseluruhan+berada+pada+kategori+cukup+baik.+Pada+perspektif+keuangan+dengan+%0D%0Avariabel+return+on+investment+dan+total+assets+turnover+sudah+menunjukkan+%0D%0Akinerja+yang+baik.+Untuk+perspektif+pelanggan%2C+menunjukkan+kinerja+yang+cukup+%0D%0Abaik+dengan+melihat+variabel+dari+kepuasan+pelanggan+serta+retensi+pelanggan.+%0D%0APada+perspektif+proses+bisnis+internal%2C+menunjukkan+kondisi+yang+masih+buruk+%0D%0Akarena+margin+laba+operasional+mengalami+penurunan+dan+indeks+%E2%80%9CK%E2%80%9D+yang+%0D%0Adiperoleh+melebihi+ambang+batas+toleransi.+Dari+perspektif+pembelajaran+dan+%0D%0Apertumbuhan+menunjukan+kondisi+yang+cukup+baik+dengan+melihat+skor+kepuasan+%0D%0Akaryawan+dan+retensi+karyawan.%0D%0AKata+Kunci+%3A+balanced+scorecard%2C+keuangan%2C+kinerja%0D%0A&rft.publisher=FAKULTAS+PERTANIAN&rft.date=2019&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59252%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59252%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59252%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++ERVINA+DWICAHYANI%2C+1514131015++(2019)+ANALISIS+KINERJA+AGROINDUSTRI+KELAPA+SAWIT+PT+ABC+DI+KABUPATEN+MESUJI+MENGGUNAKAN+METODE+BALANCED+SCORECARD.++FAKULTAS+PERTANIAN%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F59252%2F