?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+PELAYANAN+RUMAH+SAKIT+UMUM+ABDUL+MOELOEK%0D%0APADA+PASIEN+JAMINAN+KESEHATAN+NASIONAL&rft.creator=DIAN+SAFITRI%2C+1516021156&rft.subject=300+Ilmu+sosial&rft.description=Rumah+Sakit+Umum+Daerah+Abdul+Moloek+belum+dapat+memenuhi+harapan%0D%0Apasien%2C+sehingga+masih+adanya+beberapa+keluhan+karena+belum+berkualitasnya%0D%0Apelayanan+kesehatan+khususnya+pada+bagian+Instalasi+Rawat+Jalan..+Penelitian+ini%0D%0Abertujuan+untuk+mengetahui+dan+menggambarkan+penyebab+masih+belum%0D%0Aberkualitasnya+pelayanan+kesehatan+di+RSUD+Abdul+Moeloek+bagi+pasien%0D%0Apengguna+BPJS+Kesehatan.+Penelitian+ini+menggunakan+teori+dalam+mengukur%0D%0Akualitas+pelayanan+menurut+Gronroos+(dalam+Muninjaya+2011%3A89)+meliputi%0D%0AProfessional+and+skill%2C+Attitudes+and+behavior%2C+Accesibility+and+flexibility%2C%0D%0AReliability+and+Trustworthiness%2C+Recovery+dan+Reputation+and+credibility.+Hasil%0D%0Apenelitian+menunjukkan+terdapat+tiga+dimensi+yang+belum+berkualitas+dan+tiga%0D%0Adimensi+yang+berkualitas+dalam+memberikan+pelayanan%2C+tiga+dimensi+yang+belum%0D%0Aberkualitas+yaitu+(1)+Professional+and+Skill%2C+karena+ketepatan+waktu+pelayanan%0D%0Ayang+tidak+sesuai+dengan+jadwal+yang+ditentukan.+(2)+Attitiude+and+Behavior%2C%0D%0Akarena+keramahan+pelayanan+yang+tidak+sesuai+dengan+harapan+pasien%2C+adanya%0D%0Asikap+kurang+baik+dari+paramedis%2C+tidak+melayani+dengan+sikap-sikap+pelayanan%0D%0Aprima+yaitu+semangat%2C+memakai+cara-cara+yang+baik%2C+lemah+lembut%2C+pro-aktif%2C%0D%0Apositif%2C+ramah+dan+penuh+kesabaran%2C+(3)+Accessibility+And+Flexibility%2C+karena%0D%0Aketidakjelasannya+prosedur+pelayanan+dan+juga+prosedur+administrasi+khususnya%0D%0Apasien+pengguna+BPJS+kesehatan.Tiga+dimensi+yang+sudah+berkualitas+yaitu%2C+(4)%0D%0AReliability+and+Trustworthiness%2C+pegawai+RSUD+Abdul+Moeloek+banyak%0D%0Amengikuti+pelatihan+atau+diklat+dalam+memberikan+pelayanan+prima%2C+(5)+recovery%2C%0D%0Aparamedis+membantu+pasien+yang+mengalami+masalah+pelayanan%2C+(6)+Reputation%0D%0Aand+Credibility%2C+adanya+kegiatan+penyuluhan+yang+rutin+dilakukan+oleh+paramedis%0D%0Adi+Instalasi+Rawat+Jalan.%0D%0AKata+Kunci+%3AKualitasPelayananKesehatan%2C+Pasien+JKN%0D%0A%0D%0AGeneral+hospital+Abdul+Moloek+has+not+been+able+to+fullfill+patient+expectations%2C%0D%0Aso+that+there+are+still+camplaints+because+the+quality+of+health+services+is+not%0D%0Aoptimal%2C+especially+in+the+outpatient+installation.+The+research+is+aimed+to%0D%0Ainvestigate+the+cause+of+the+quality+of+health+service+is+still+not+optimal%2C+from+the%0D%0Aoutpatient+installation+room%2C+especially+to+patients+with+health+BPJS+at+RSUD%0D%0AAbdul+Moloek+Lampung.+This+research+used+descriptive+method+by+qualitative%0D%0Aapproach.+This+research+used+Gronroos+Theory+(+cited+in+Muninjaya+2011%3A89+)+in%0D%0Ameasuring+the+quality+of+service+includes+Professional+and+Reputation+and+Skill%2C%0D%0AAttitudes+and+behavior%2C+Accesibility+and+Flexibity%2C+Reliability+and%0D%0ATrustworthiness%2C+Recovery+and+Reputation+and+credibility.+This+research+used%0D%0Atriangulation+to+check+the+validity+of+research+data.+The+result+of+research+shown%0D%0Athat+there+are+three+demension+which+are+still+not+maximum+health+setvices%2C+they%0D%0Aare+(+1+)+Professional+and+Skill%2C+timeliness+are+not+in+accordance+with+the+schedule.%0D%0A(+2+)+Attitude+and+Behavior%2C+hospitality+service+that+is+not+in+accordance+with%0D%0Apatient+expectations%2C+there+is+a+priori+attitude+from+paramedics%2C+do+not+serve+with%0D%0Aan+attitude+of+excellent+service+that+is+spirit%2C+using+good+ways%2C+gentle+%2C+pro-active%2C%0D%0Apositive+friendly+and+full+of+patience%2C+and+paramedics+do+not+have+positive%0D%0Aattitudes+and+behaviors+in+helping+healty+care+users+overcome+theis+pain%0D%0Acomplaints.+(+3+)+Accessibility+And+Flexibiliyt%2C+this+is+due+to+the+lack+of+service%0D%0Aprocedures+and+administrative+procedures+that+will+seek+treatment%2C+especially%0D%0Apatients+with+healty+BPJS.%0D%0AKeywords+%3A+Quality+of+health+servicen%2C+National+Health+insurance&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2019-06-19&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59271%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59271%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59271%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++DIAN+SAFITRI%2C+1516021156++(2019)+KUALITAS+PELAYANAN+RUMAH+SAKIT+UMUM+ABDUL+MOELOEK+PADA+PASIEN+JAMINAN+KESEHATAN+NASIONAL.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F59271%2F