?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=TINGKAT+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN%0D%0AADMINISTRASI+DESA%0D%0A(Studi+Kasus+Desa+Way+Galih+Kecamatan+Tanjung+Bintang+Lampung+Selatan)&rft.creator=Rinata+Septiani+Putri%2C+1316021090&rft.subject=302+Interaksi+sosial&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Good+public+services+are+services+that+are+able+to+provide+satisfaction+to+the%0D%0Apublic.+This+satisfaction+can+be+realized+if+services+provided+in+accordance+with%0D%0Athe+standards+set.+The+purpose+of+this+research+is+to+know+the+level+of+satisfaction%0D%0Aof+the+public+against+the+administrative+service+of+the+village+in+the+village+of+Way%0D%0AGalih+Tanjung+Bintang+Galih+Lampung+Selatan.+This+research+use+14+Community%0D%0ASatisfaction+Index+(IKM)+based+on+the+decree+of+the+minister+of+administrative%0D%0Areform+Number+KEP%2F25%2FM.PAN%2F2%2F2004.+This+research+uses+descriptive%0D%0Aquantitative+methods+with+the+use+of+a+detailed+questionnaire%2C+interview+and%0D%0Adocumentation+as+a+tool+or+instrument+of+research.+Results+of+the+study+showed+the%0D%0Alevels+of+satisfaction+of+the+public+against+the+administrative+service+of+the+village%0D%0Ain+the+village+of+Way+Galih+Tanjung+Bintang+Lampung+Selatan+included+in+the%0D%0Acategory+of+%22satisfied%22%2C+with+the+conversion+value+of+IKM+74.25.+Speed+of+service%0D%0Aindicator+is+the+element+with+the+value+of+the+highest+of+IKM+91.75+conversion+are%0D%0Aat+the+level+of+%22very+satisfied%22.+While+the+service+procedure+is+the+indicator+of+the%0D%0Aelements+with+the+lowest+values+of+61.25+IKM+conversion+are+at+the+level+of+%22not%0D%0Asatisfied%22.The+fairness+indicator+of+service+costs+and+certainty+of+service+cost%0D%0Aindicators+is+the+lowest+element+after+the+service+procedure+element+with+the+fair%0D%0Avalue+of+IKM+conversion+service+cost+of+66.25+and+certainty+of+service+costs+of%0D%0A63.25%2C+both+located+on+the+level+of+satisfaction+of+%22satisfied%22.+The+recommendation%0D%0Aof+this+research+is+that+the+Village+Government+should+re-socialize+related+to%0D%0Aservice+procedures%2C+the+fairness+of+service+costs+and+the+certainty+of+service+costs.%0D%0AKeyswords%3A+Public+Service%2C+Village+Administration+%2C+Public+Satisfaction%0D%0AIndex%0D%0APelayanan+publik+yang+baik+adalah+pelayanan+yang+mampu+memberikan+kepuasan%0D%0Akepada+masyarakat.+Kepuasan+ini+dapat+terwujud+apabila+pelayanan+yang%0D%0Adiberikan+sesuai+dengan+standar+pelayanan+yang+ditetapkan.+Tujuan+dari+penelitian%0D%0Aini+adalah+untuk+mengetahui+tingkat+kepuasan+masyarakat+terhadap+pelayanan%0D%0Aadministrasi+desa+di+Desa+Way+Galih+Kecamatan+Tanjung+Bintang+Lampung%0D%0ASelatan.+Penelitian+ini+menggunakan+14+Indeks+Kepuasan+Masyarakat+(IKM)%0D%0Aberdasarkan+Ketetapan+Menteri+Pendayagunaan+Aparatur+Negara+Nomor%0D%0AKEP%2F25%2FM.PAN%2F2%2F2004.+Penelitian+ini+menggunakan+metode+deskriptif+kuantitatif%0D%0Adengan+menggunakan+kuisioner%2C+wawancara+dan+dokumentasi+sebagai+alat+atau%0D%0Ainstrumen+penelitian.+Hasil+penelitian+menunjukan+tingkat+kepuasan+masyarakat%0D%0Aterhadap+pelayanan+administrasi+desa+di+Desa+Way+Galih+Kecamatan+Tanjung%0D%0ABintang+Lampung+Selatan+termasuk+dalam+kategori+%E2%80%9CPuas%E2%80%9D%2C+dengan+nilai+Konversi%0D%0AIKM+sebesar+74.25.+Indikator+kecepatan+pelayanan+merupakan+unsur+dengan+nilai%0D%0Akonversi+IKM+tertinggi+sebesar+91.75+berada+pada+tingkat+%E2%80%9CSangat+Puas%E2%80%9D.+Sedangkan+indikator+prosedur+pelayanan+merupakan+unsur+dengan+nilai+konversi%0D%0AIKM+terendah+sebesar+61.25+berada+pada+tingkat+%E2%80%9CTidak+Puas%E2%80%9D.+Indikator%0D%0Akewajaran+biaya+pelayanan+dan+indikator+kepastian+biaya+pelayanan+merupakan%0D%0Aunsur+terendah+setelah+unsur+prosedur+pelayanan+dengan+nilai+konversi+IKM%0D%0Akewajaran+biaya+pelayanan+sebesar+66.25+dan+kepastian+biaya+pelayanan+sebesar%0D%0A63.25%2C+keduanya+berada+pada+tingkat+kepuasan+%E2%80%9CPuas%E2%80%9D.+Rekomendasi+dari%0D%0Apenelitian+ini+adalah+Pemerintah+Desa+hendaknya+mensosialisasikan+kembali%0D%0Aterkait+prosedur+pelayanan%2C+kewajaran+biaya+dan+kepastian+biaya+pelayanan.%0D%0AKata+Kunci%3A+Pelayanan+Publik%2C+Administrasi+Desa%2C+Indeks+Kepuasan%0D%0AMasyarakat%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2019&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59478%2F1%2FABSTRACT%2520%2528ABSTRAK%2529.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59478%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59478%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Rinata+Septiani+Putri%2C+1316021090++(2019)+TINGKAT+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN+ADMINISTRASI+DESA+(Studi+Kasus+Desa+Way+Galih+Kecamatan+Tanjung+Bintang+Lampung+Selatan).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F59478%2F