?url_ver=Z39.88-2004&rft_id=1816021035&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENERAPAN+PRINSIP-PRINSIP+GOOD+GOVERNANCE+DALAM+PELAYANAN+PUBLIK+(Studi+pada+Dinas+Pendidikan+dan+Kebudayaan+Kabupaten+Lampung+Tengah)%0D%0A&rft.creator=RIFDAH+ROHADATUL+AISY%2C+1816021035&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Tata+Kelola+pemerintahan+yang+baik+(good+governance)+ialah+konsep+yang+berkaitan+dengan+kerjasama+antara+pemerintah+dan+masyarakat+untuk+mempengaruhi+suatu+kebijakan+terkait+dengan+kehidupan+masyarakat+dalam+politik%2C+ekonomi%2C+sosial+maupun+budaya+agar+tercapainya+pemerintahan+yang+baik+dan+demokratis.+Pelayanan+publik+merupakan+ranah+dari+unsur+governance+dalam+melakukan+interaksi+yang+sangat+intensif.+Berdasarkan+hasil+survei+Ombudsman+RI+perwakilan+Lampung%2C+Kabupaten+Lampung+Tengah+mendapatkan+rapor+merah+pada+2017+dan+rapor+kuning+pada+2018+terhadap+nilai+kepatuhan+standar+pelayanan+publik.+Hasil+tersebut+menyatakan+bahwa+permasalahan+di+lapangan+masih+perlu+perbaikan+ke+depannya.+Tujuan+penelitian+ini+untuk+mengetahui+Penerapan+Prinsip-Prinsip+Good+Governance+dalam+Pelayanan+Publik+di+Dinas+Pendidikan+dan+Kebudayaan+Kabupaten+Lampung+Tengah.+Penelitian+ini+menggunakan+tipe+penelitian+deskriptif+dengan+pendekatan+kualitatif.+Hasil+penelitian+menunjukkan+bahwa+pada+prinsip+transparansi%2C+proses+pelayanan+publik+telah+cukup+terbuka%2C+prosedur+pelayanan+mudah+dipahami+oleh+masyarakat%2C+namun+akses+informasi+belum+mudah+dijangkau+oleh+masyarakat+dikarenakan+website+dinas+yang+tidak+berjalan.+Pada+prinsip+akuntabilitas%2C+para+pegawai+telah+patuh+terhadap+prosedur+pelayanan+dan+merespon+masyarakat+dengan+baik%2C+namun+bermasalah+pada+kepatuhan+standar+waktu+pelayanan+dan+penerapan+pelayanan+yang+gratis+untuk+masyarakat.+Kemudian+pada+prinsip+efektivitas+dan+efisiensi%2C+untuk+visi+dan+misi+dinas+sebagai+tujuan+organisasi+faktanya+cukup+berjalan+dengan+baik%2C+pelayanan+yang+diberikan+oleh+dinas+cukup+mudah+dipahami+oleh+masyarakat%2C+namun+untuk+kedisiplinan+pegawai+terkait+jam+masuk+dan+pulang+kerja+masih+menjadi+permasalahan+yang+perlu+diberikan+perhatian+khusus.%0D%0A%0D%0AKata+Kunci+%3A+Pemerintahan+yang+baik%2C+Pelayanan+Publik%2C+Dinas+Pendidikan+dan+Kebudayaan%0D%0A%0D%0A%0D%0A%0D%0AABSTRACT%0D%0A%0D%0A%0D%0A%0D%0AAPPLICATION+OF+GOOD+GOVERNANCE+PRINCIPLES+IN+PUBLIC+SERVICE%0D%0A(Study+of+the+Education+and+Culture+Office+of+Central+Lampung+Regency)%0D%0ABy%0D%0ARIFDAH+ROHADATUL+AISY%0D%0AGood+governance+is+a+concept+related+to+cooperation+between+the+government+and+the+community+to+influence+a+policy+related+to+people's+lives+in+politics%2C+economy%2C+social+and+culture+in+order+to+achieve+good+and+democratic+governance.+Public+services+are+the+realm+of+governance+elements+in+very+intensive+interactions.+Based+on+the+results+of+a+survey+by+the+Indonesian+Ombudsman+representing+Lampung%2C+Central+Lampung+Regency+received+a+red+report+card+in+2017+and+a+yellow+report+card+in+2018+on+the+value+of+compliance+with+public+service+standards.+These+results+indicate+that+problems+in+the+field+still+need+improvement+in+the+future.+The+purpose+of+this+study+was+to+determine+the+application+of+the+principles+of+good+governance+in+public+services+at+the+Department+of+Education+and+Culture+of+Central+Lampung+Regency.+This+study+uses+a+descriptive+type+of+research+with+a+qualitative+approach.+The+results+showed+that+on+the+principle+of+transparency%2C+the+public+service+process+was+quite+open%2C+the+service+procedures+were+easily+understood+by+the+public%2C+but+access+to+information+was+not+easily+accessible+to+the+public+due+to+the+official+website+not+running.+On+the+principle+of+accountability%2C+employees+have+complied+with+service+procedures+and+responded+to+the+community+well%2C+but+have+problems+with+compliance+with+service+time+standards+and+the+implementation+of+free+services+for+the+community.+Then+on+the+principle+of+effectiveness+and+efficiency%2C+for+the+vision+and+mission+of+the+service+as+organizational+goals%2C+the+fact+is+that+it+is+going+well+enough%2C+the+services+provided+by+the+service+are+quite+easy+to+understand+by+the+public%2C+but+for+employee+discipline+regarding+hours+of+work+and+coming+home%2C+it+is+still+a+problem+that+needs+special+attention.%0D%0A%0D%0AKeywords+%3A+Good+Governance%2C+Public+Service%2C+Department+of+Education+and+%09%09+++++++Culture%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2022-04-12&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59955%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59955%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59955%2F3%2FSKRIPSI%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++RIFDAH+ROHADATUL+AISY%2C+1816021035++(2022)+PENERAPAN+PRINSIP-PRINSIP+GOOD+GOVERNANCE+DALAM+PELAYANAN+PUBLIK+(Studi+pada+Dinas+Pendidikan+dan+Kebudayaan+Kabupaten+Lampung+Tengah).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F59955%2F