?url_ver=Z39.88-2004&rft_id=1616011026&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=HUBUNGAN+KUALITAS+PELAYANAN+PUSKESMAS+DENGAN+KEPUASAN+PASIEN+DALAM+PELAYANAN+KESEHATAN+MASYARAKAT%0D%0A&rft.creator=Reza+Kurniawan+%2C+1616011026&rft.subject=361+Masalah+dan+layanan%2C+kesejahteraan+sosial&rft.subject=363+Masalah+dan+layanan%2C+kesejahteraan+sosial+lainnya&rft.description=%0D%0APenelitian+ini+bertujuan+untuk+melihat+kualitas+pelayanan+puekesmas+Rajabasa%0D%0AIndah+yang+kemudian+dikaitkan+dengan+kepuasan+pasien+puskesmas+yang%0D%0Amenerima+pelayanan.+Puskesmas+sebagai+sarana+pelayanan+pertama+Kesehatan%0D%0Amasyarakat+seringkali+mendapatkan+stigma+yang+buruk+dikarenakan+memori%0D%0Akolektif+masyarakat+tentang+pelayanan+puskesmas+yang+buruk%2C+gedungnya+yang%0D%0Akurang+memadai%2C+dan+sarana+yang+kurang+lengkap.+Padahal+puskesmas+saat+ini%0D%0Asudah+berbenah+untuk+menjadi+lebih+baik%2C+dengan+mengadakan+puskesmas+rawat%0D%0Ajalan+dan+puskesmas+rawat+inap.+Puskesmas+juga+meningkatkan+kapasitasnya%0D%0Adengan+dokter+yang+berkompeten.+Pelayanan+juga+sudah+ditingkatkan+setiap%0D%0Atahunnya%2C+akan+tetapi+masih+banyak+orang+yang+memandang+sebelah+mata%0D%0Apelayanan+yang+diberikan+oleh+puskesmas.%0D%0APenelitian+ini+melihat+bagaimana+penilaian+responden+terhadap+pelayanan+yang%0D%0Adiberikan+oleh+puskesmas+dengan+melibatkan+240+orang+responden+yang%0D%0Adidapatkan+dengan+caraaccidental+samplingatau+dengan+memberikan+kuesioner%0D%0Akepada+responden+yang+sedang+berada+di+puskesmas+saat+itu%2C+dan+bersedia+untuk%0D%0Adiminta+waktunya.+Hasilnya%2C+dari+240+orang+responden%2C+40%25+menyatakan+masih%0D%0Amerasa+kurang+dengan+pelayanan+yang+diberikan+oleh+puskesmas.+Hasil+uji%0D%0Astatistik+juga+menunjukkan+hal+yang+sama%2C+melalui+chi+squareseluruh+dimensi%0D%0Apelayanan+yang+diberikan+(tangible%2C+reliability%2C+responsiveness%2C+assurance%2C+dan%0D%0Aempathy)+menunjukkankorelasi+dengan+kepuasan+pasien.+Dengan+nilai+p+(p%3D%0D%0A0%2C000)+dan+(%CE%B1%3D+0%2C05)+yang+artinya+Ho+ditolak%2C+maka+hal+tersebut+membuat%0D%0Akeputusan+bahwa+ada+hubungan+antara+kualitas+pelayanan+puskesmas+dengan%0D%0Akepuasan+pasien.%0D%0AKata+Kunci%3A+Puskesmas%2C+Pelayanan+Kesehatan%2C+Kepuasan+Pasien.%0D%0A%0D%0AABSTRACT%0D%0ATHE+RELATION+OF+THE+QUALITY+OF+HEALTH+SERVICES+WITH%0D%0APATIENT+SATISFACTION+IN+COMMUNITY+HEALTH+SERVICES%0D%0A(Study+atPuskesmasRajabasa+Indah%2C+Rajabasa+Pemuka+Village%2C+Rajabasa%0D%0ADistrict%2C+Bandar+Lampung+City)%0D%0ABy%0D%0AReza+Kurniawan%0D%0AThis+study+aims+to+look+at+the+service+quality+of+the+Rajabasa+Indah+Public+Health%0D%0ACenter+which+is+then+associated+with+the+satisfaction+of+puskesmas+patients+who%0D%0Areceive+services.+Puskesmas+as+the+first+service+facility+Public+health+often+gets+a%0D%0Abad+stigma+due+to+the+community's+collective+memory+of+poor+puskesmas%0D%0Aservices%2C+inadequate+buildings%2C+and+incomplete+facilities.+In+fact%2C+the+current+health%0D%0Acenter+has+made+improvements+to+become+better%2C+by+establishing+an+outpatient%0D%0Ahealth+center+and+an+inpatient+health+center.+The+Puskesmas+also+increases+its%0D%0Acapacity+with+competent+doctors.+Services+have+also+been+improved+every+year%2C%0D%0Abut+there+are+still+many+people+who+underestimate+the+services+provided+by+the%0D%0Apuskesmas.%0D%0AThis+study+looks+at+how+respondents+evaluate+the+services+provided+by+the%0D%0Apuskesmas+by+involving+240+respondents+who+were+obtained+by+accidental%0D%0Asampling+or+by+giving+questionnaires+to+respondents+who+were+at+the+puskesmas+at%0D%0Athat+time%2C+and+were+willing+to+be+asked+for+their+time.+As+a+result%2C+out+of+240%0D%0Arespondents%2C+40%25+stated+that+they+still+felt+inadequate+with+the+services+provided%0D%0Aby+the+puskesmas.+The+results+of+statistical+tests+also+show+the+same+thing%2C+through%0D%0Achi+square+all+dimensions+of+services+provided+(tangible%2C+reliability%2C%0D%0Aresponsiveness%2C+assurance%2C+and+empathy)+show+a+correlation+with+patient%0D%0Asatisfaction.+With+p+values(p+%3D+0.000)+and+(%CE%B1+%3D+0.05)+which+means+Ho+is+rejected%2C%0D%0Ait+makes+a+decision+that+there+is+acorrelationbetween+the+quality+of+health+care%0D%0Aservices+and+patient+satisfaction.%0D%0AKeywords%3A+Puskesmas%2C+Health+Services%2C+Patient+Satisfaction.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK++&rft.date=2022-02-22&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59983%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59983%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F59983%2F3%2FSKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Reza+Kurniawan+%2C+1616011026++(2022)+HUBUNGAN+KUALITAS+PELAYANAN+PUSKESMAS+DENGAN+KEPUASAN+PASIEN+DALAM+PELAYANAN+KESEHATAN+MASYARAKAT.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+%2C+UNIVERSITAS+LAMPUNG+.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F59983%2F