<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE"^^ . "ABSTRACT\r\n\r\nThe Effects of Service Convenience and Perceived Quality on Perceived\r\nValue, Satisfaction and Loyalty on Garuda Indonesia Airline\r\n\r\nBy\r\n\r\nPermata Dinda Rahayu Utami\r\n\r\nThe amount of mobility from one place to another makes a person need\r\ntransportation to create the movement more flexible and easier facilitate their\r\nmovement. One of the transportation that can help with this mobility is an\r\nairplane. Airplanes are shaded by airlines, trying to provide service and quality\r\nthat can create value that is accepted by users so that customer satisfaction and\r\nloyalty can be formed.\r\nThis study aims to determine the relationship between Service Convenience and\r\nQuality Applied to Applied Value with Customer Loyalty and Customer\r\nSatisfaction as the two intervening variables. The data used in this study were\r\ncollected through a questionnaire that was distributed digitally to 165 respondents\r\nusing a purposive sampling method based on the criteria of people who have used\r\nthe services of the Airline Company of Garuda Indonesia Tbk. The analysis\r\ntechnique used in this research is Structural Equation Modeling (SEM) in the form\r\nof Partial Least Square (PLS).\r\nThe results of the study based on statistical analysis show that there is a positive\r\nand significant influence between Service Convenience and Quality Applied to\r\nthe Value Applied with Customer Loyalty and Customer Satisfaction as both of\r\nthe Intervening Variables. Customer Satisfaction is caused by the convenience of\r\nthe services presented and the quality applied by the Garuda Indonesia company\r\nto customers. With Service Convenience has an effect on the Perceived Value\r\nwith p-value 0.002 <0.05, the effect value is 0.338. Perceived Quality with\r\nPerceived Value with p-value of 0.000 <0.05, with an effect value in 0.419\r\n\r\nService Convenience and Satisfaction with p-value of 0.024 <0.05, an influence\r\nvalue in 0.191. Perceived Quality with Satisfaction has p-value 0.000 <0.05 with\r\nthe effect value in 0.429. Perceived Value to Satisfaction has p-value in 0.016\r\n<0.05 with an influence value of 0.203. Satisfaction to Loyalty has p-value in\r\n\r\n0.016 <0.05 with effect value in 0.402. Perceived Value to Loyalty produces a p-\r\nvalue in 0.013 <0.05 with the effect value in 0.218. And Loyalty to Satisfaction as\r\n\r\nan intervening variable produces a p-value in 0.021 <0.05 with an influence value\r\nin 0.081.\r\n\r\nKeywords: Attitude, Trust, eWOM, Perceived Benefit, Perceived Web Quality,\r\n\r\nand Shoppe Online Shopping Mall\r\n\r\nABSTRAK\r\n\r\nPengaruh Kenyamanan Pelayanan dan Kualitas yang Diterapkan terhadap\r\nNilai yang Diterapkan, Kepuasan dan Loyalitas pada Maskapai Garuda\r\n\r\nIndonesia\r\n\r\nOleh\r\n\r\nPermata Dinda Rahayu Utami\r\n\r\nBanyakanya mobilitas dari satu tempat ke tempat lainnya membuat seseorang\r\nmembutuhkan alat transportasi yang dapat digunakan untuk mempermudah\r\npergerakan mereka. Salah satu transportasi yang dapat membantu mobilitas\r\ntersebut ialah pesawat terbang. Pesawat terbang yang dinaungi oleh maskapai,\r\nmencoba untuk memberikan pelayanan dan kualitas yang dapat menciptakan suatu\r\nnilai yang diterima oleh pengguna sehingga dapat terbentuk kepuasan dan juga\r\nloyalitas pelanggan atau pengguna.\r\nPenelitian ini bertujuan untuk mengetahui hubungan antara Kenyamanan\r\nPelayanan dan Kualitas yang Diterapkan terhadap Nilai yang Diterapkan dengan\r\nLoyalitas Pelanggan dan Kepuasan Pelanggan sebagai Variabel Intervening\r\nkeduanya. Data yang digunakan dalam penelitian ini dikumpulkan melalui\r\nkuesioner yang dibagikan secara digital kepada 165 responden dengan\r\nmenggunakan metode purposive sampling yang didasarkan pada kriteria\r\nmasyarakat yang telah menggunakan jasa dari Persuhaan Maskapai dari Garuda\r\nIndonesia Tbk. Teknik analisis yang digunakan dalam penelitian ini adalah\r\nStructural Equation Modeling (SEM) dalam bentuk Partial Least Square (PLS).\r\nHasil dari penelitian berdasarkan analisis statistik menunjukkan bahwa terdapat\r\npengaruh positif dan signifikan antara Kenyamanan Pelayanan dan Kualitas yang\r\nDiterapkan terhadap Nilai yang Diterapkan dengan Loyalitas Pelanggan dan\r\nKepuasan Pelanggan sebagai Variabel Intervening keduanya. Kepuasan\r\nPelanggan disebabkan oleh Kenyamanan Pelayanan yang disajikan dan Kualitas\r\nyang Diterapkan oleh perusahaan Garuda Indonesia terhadap pelanggan. Dengan\r\n\r\nKenyamanan Pelayanan berpengaruh terhadap Nilai yang Diterapkan dengan p-\r\nvalue 0.002 < 0.05 nilai pengaruh 0.338. Kualitas yang Diterapkan dengan Nilai\r\n\r\nyang Diterapkan menghasilkan p-value 0.000 < 0.05, dengan nilai pengaruh 0.419\r\nKenyamanan Pelayanan dengan Kepuasaan dengan nilai p-value 0.024 < 0.05\r\nnilai pengaruh 0.191. Kualitas yang Diterapkan dengan Kepuasaan menghasilkan\r\n\r\nnilai p-value 0.000 < 0.05 dengan nilai pengaruh 0.429. Nilai yang Diterapkan\r\ndengan Kepuasan menghasilkan nilai p-value 0.016 < 0.05 dengan nilai pengaruh\r\n0.203. Kepuasan dengan Loyalitas menghasilkan nilai p-value 0.016 < 0.05\r\ndengan nilai pengaruh 0.402. Nilai yang Diterapkan dengan Loyalitas\r\nmenghasilkan nilai p-value 0.013 < 0.05 dengan nilai pengaruh 0.218. Dan\r\n\r\nLoyalitas terhadap Kepuasan sebagai variabel intervening menghasilkan nilai p-\r\nvalue 0.021 < 0.05 dengan nilai pengaruh 0.081.\r\n\r\nKata Kunci: Kenyamanan Pelayanan, Loyalitas, Nilai yang Diterapkan, Kualitas\r\nyang Diterapkan, Kepuasan Pelanggan and Maskapai Penerbangan\r\nGaruda Indonesia"^^ . "2021" . . . . . "UNIVERSITAS LAMPUNG"^^ . . . "FAKULTAS EKONOMI DAN BISNIS, UNIVERSITAS LAMPUNG"^^ . . . . . . . . . "1711011104"^^ . "PERMATA DINDA RAHAYU UTAMI"^^ . "1711011104 PERMATA DINDA RAHAYU UTAMI"^^ . . . . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (File PDF)"^^ . . . "ABSTRAK - PERMATA.pdf"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (File PDF)"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (File PDF)"^^ . . . "SKRIPSI TANPA PEMBAHASAN - PERMATA.pdf"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "preview.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "medium.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "small.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "indexcodes.txt"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "preview.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "medium.jpg"^^ . . . "THE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED\r\nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY\r\n\r\nON GARUDA INDONESIA AIRLINE (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #60464 \n\nTHE EFFECTS OF SERVICE CONVENIENCE AND PERCEIVED \nQUALITY ON PERCEIVED VALUE, SATISFACTION AND LOYALTY \n \nON GARUDA INDONESIA AIRLINE\n\n" . "text/html" . . . "330 Ekonomi" . .