?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+TOTAL+QUALITY+MANAGEMENT+DAN+KEUNGGULAN+%0D%0ABERSAING+TERHADAP+KINERJA+MANAJERIAL%0D%0A(Studi+Pada+Perusahaan+Jasa+di+Bandar+Lampung)+%0D%0A&rft.creator=RAFI+ALWAN+RAMADHAN%2C+1711031028&rft.subject=332+Ekonomi+keuangan&rft.description=%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A+%0D%0APandemi+covid+19+yang+masuk+ke+Indonesia+pada+awal+tahun+2020+memberikan%0D%0Adampak+pada+seluruh+sisi+kehidupan.+Covid+19+juga+berdampak+pada+kegiatan%0D%0Aperekonomian+Indonesia.+Berdasarkan+data+Badan+Pusat+Statistik+(2020)%2C+penurunan%0D%0Akinerja+paling+tinggi+terjadi+pada+sektor+jasa+yang+meliputi+jasa+transportasi%2C+jasa%0D%0Aperhotelan%2C+jasa+keuangan%2C+jasa+konstruksi%2C+dll.+Penelitian+ini+bertujuan+untuk+menguji%0D%0Apengaruh+total+quality+managemnet++dan+keunggulan+bersaing+terhadap+kinerja%0D%0Amanajerial.+Sampel+dalam+penelitian+ini+adalah+perusahaan+jasa+yang+berada+di+Bandar%0D%0ALampung.+Penelitian+ini+menggunkana+metode+convenience+sampling%2C+dengan+43%0D%0Aperusahaan+yang+bersedia+menjadi+responden.+Metode+analisis+data+untuk+menguji%0D%0Ahipotesis+menggunakan+prosedur+bootstrapping+dengan+menggunakan+analisis%0D%0ASmartPLS+3.+Hasil+penelitian+ini+menunjukkan+bahwa+total+quality+management+dan%0D%0Akeunggulan+bersaing+berpengaruh+positif+dan+signifikan+terhadap+kinerja+manajerial%0D%0Apada+perusahaan+jasa+di+Bandar+Lampung.+%0D%0A+%0D%0AKata+Kunci%3A+total+quality+managemnet%2C+keunggulan+bersaing%2C+kinerja+manajerial%2C%0D%0Aperusahaan+jasa%0D%0A%0D%0A%0D%0A+%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A+%0D%0AABSTRACT%0D%0A+%0D%0A%0D%0ATHE+EFFECT+OF+TOTAL+QUALITY+MANAGEMENT+AND+COMPETITIVE+%0D%0AADVANTAGE+ON+MANAGERIAL+PERFORMANCE%0D%0A(Study+at+Service+Companies+in+Bandar+Lampung)+%0D%0A%0D%0A%0D%0A%0D%0ABy%0D%0A%0D%0A+%0D%0ARAFI+ALWAN+RAMADHAN%0D%0A%0D%0A%0D%0A%0D%0A+%0D%0ASince+the+COVID-19+pandemic+entered+Indonesia+in+early+2020%2C+it+has+given+some%0D%0Aimpacts+to+all+fields+in+life.+COVID-19+also+affects+Indonesia's+economic+activity.+Based%0D%0Aon+Badan+Pusat+Statistik%E2%80%99s+datas+(2020)%2C+the+highest+decrease+of+the+capability%0D%0Aperformance+occurs+in+some+service+sectors+such+as+services+of+transportation%2C+hotel%2C%0D%0Afinance%2C+construction%2C+etc.+This+study+aims+to+investigate+the+effect+of+total+quality%0D%0Amanagement+and+competitive+advantage+on+managerial+performance.+Samples+in+this%0D%0Astudy+are+some+service+companies+located+in+Bandar+Lampung.+This+study+uses%0D%0Aconvenience+sampling+method+with+43+companies+that+were+willing+to+be+respondents.%0D%0AThe+data+analyzing+method+to+test+the+hypothesis+follows+the+bootstrapping+procedure%0D%0Awith+SmartPLS+3+app.+The+results+of+this+study+show+positive+and+significant+effects+of%0D%0Atotal+quality+management+and+competitive+advantage+to+managerial+performance+in%0D%0Aservice+companies+in+Bandar+Lampung.%0D%0A%0D%0AKeywords%3A+total+quality+management%2C+competitive+advantage%2C+managerial+%0D%0Aperformance%2C+service+companies%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A+&rft.publisher=FAKULTAS+EKONOMI+DAN+BISNIS&rft.date=2021&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F61561%2F1%2FAbstrak%2520Skripsi_Rafi%2520Alwan%2520Ramadhan%2520-%2520Rafi%2520Alwan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F61561%2F2%2FFull%2520Skripsi%2520Tanpa%2520Pembahasan%2520-%2520Rafi%2520Alwan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F61561%2F3%2FFull%2520Skripsi%2520Tanpa%2520Pembahasan%2520-%2520Rafi%2520Alwan.pdf&rft.identifier=++RAFI+ALWAN+RAMADHAN%2C+1711031028++(2021)+PENGARUH+TOTAL+QUALITY+MANAGEMENT+DAN+KEUNGGULAN+BERSAING+TERHADAP+KINERJA+MANAJERIAL+(Studi+Pada+Perusahaan+Jasa+di+Bandar+Lampung).++FAKULTAS+EKONOMI+DAN+BISNIS%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F61561%2F