?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+SENTIMEN+PENGGUNA+TWITTER+TERHADAP%0D%0ALAYANAN+PAJAK+KENDARAAN+BERMOTOR+MENGGUNAKAN%0D%0A%0D%0AALGORITME+NAIVE+BAYES+CLASSIFIER&rft.creator=HOT+MAHARANI+SARAGIH%2C+1717051077&rft.subject=004+Pemrosesan+data+dan+ilmu+komputer&rft.description=Undang-Undang+No.+25+Tahun+2009%2C+berisi+mengenai+aturan+tentang+keterlibatan+dalam%0D%0Apelayanan+publik+dan+revolusi+industri+4.0+saat+ini.+Direktorat+Jenderal+Pajak+(DJP)%0D%0Amerupakan+salah+satu+yang+memberi+layanan+publik+di+bidang+perpajakan+diminta+untuk%0D%0Amemberikan+pelayanan+terbaik+sesuai+dengan+amanat+Undang-Undang+No.+25+Tahun%0D%0A2009.+Seperti+yang+diketahui+bahwasanya+dunia+termasuk+Indonesia+tengah+mengalami%0D%0Akondisi+penyebaran+virus+corona+atau+dikenal+dengan+Covid-19.+Adanya+teknologi%0D%0Amenjadi+salah+satu+wadah+masyarakat+untuk+berpendapat%2C+berkomentar%2C+atau+mengkritik%0D%0Asesuatu+melalui+jaringan+internet+salah+satunya+media+sosial+seperti+Twitter.+Pada%0D%0Apenelitian+ini+analisis+sentimen+dapat+memahami+isi+data+dengan+tujuan+mengelolah%0D%0Akomentar+yang+diberikan+oleh+si+pengguna+melalui+tweet+di+Twitter+mengenai+pelayanan%0D%0Apajak+kendaraan+bermotor.+Pernyataan+tersebut+berupa+tanggapan+positif%2C+negatif+atau%0D%0Anetral+mengenai+topik+layanan+pajak+kendaraan+bermotor.+Langkah+yang+dilakukan+ada%0D%0APraproses+pada+data+yang+meliputi+cleansing+data%2C+case+folding%2C+tokenizing%2C+remove%0D%0Astopword+dan+stemming.+Selanjutnya+melakukan+tahapan+pemberian+label+(kelas)+pada%0D%0Adata+yang+dilakukan+secara+manual.+Hasil+dari+tahapan+yang+telah+dilakukan+didapatkan%0D%0Adua+kelas+yaitu+kelas+positif+dan+kelas+negatif+dengan+jumlah+data+sebanyak+888.+Data%0D%0Ayang+sudah+memiliki+kelas%2C+digunakan+sebagai+data+training+untuk+mesin+pengklasifikasi%2C%0D%0Adalam+riset+ini+menggunakan+algoritme+mesin+pengklasifikasi+Na%C3%AFve+Bayes.+Terakhir%2C%0D%0Adiukur+kinerja+dari+mesin+pengklasifikasi+menggunakan+10-fold+cross+validation.+Hasil%0D%0Aevaluasi+memberi+rata-rata+akurasi+sebesar+91.00%25.%0D%0A%0D%0AKata+Kunci%3A+analisis+sentimen%2C+klasifikasi%2C+Na%C3%AFve+Bayes%2C+Twitter%0D%0ALaw+No.+25+of+2009%2C+contains+regulations+regarding+involvement+in+public+services+and%0D%0Athe+current+4.0+industrial+revolution.+The+Directorate+General+of+Taxes+(DGT)+is+one+that%0D%0Aprovides+public+services+in+the+taxation+sector.+25+of+2009.+As+is+known%2C+the+world%2C%0D%0A%0D%0Aincluding+Indonesia%2C+is+experiencing+the+spread+of+the+corona+virus+or+known+as+Covid-%0D%0A19.+The+existence+of+technology+is+one+of+the+forums+for+people+to+think%2C+comment%2C+or%0D%0A%0D%0Acriticize+something+through+the+internet%2C+one+of+which+is+social+media+such+as+Twitter.+In%0D%0Athis+study%2C+sentiment+analysis+can+understand+the+content+of+the+data+with+the+aim+of%0D%0Amanaging+comments+given+by+the+user+via+tweets+on+Twitter+regarding+motor+vehicle+tax%0D%0Aservices.+The+statement+is+in+the+form+of+a+positive%2C+negative+or+neutral+response%0D%0Aregarding+the+topic+of+motor+vehicle+tax+services.+The+steps+taken+are+preprocessing+on%0D%0Athe+data+which+includes+data+cleansing%2C+case+folding%2C+tokenizing%2C+remove+stop+words+and%0D%0Astemming.+The+next+step+is+to+label+(class)+the+data+manually.+The+results+of+the+steps+that%0D%0Ahave+been+carried+out+obtained+two+classes%2C+namely+positive+class+and+negative+class+with%0D%0Aa+total+of+888+data.+The+data+that+already+has+a+class%2C+is+used+as+training+data+for+the%0D%0Aclassifier+engine%2C+in+this+research+using+the+Na%C3%AFve+Bayes+classifier+engine+algorithm.%0D%0AFinally%2C+the+performance+of+the+classifier+engine+was+measured+using+10-fold+cross%0D%0Avalidation.+The+evaluation+results+give+an+average+accuracy+of+91.00%25.%0D%0A%0D%0AKeywords%3A+classification%2C+Naive+Bayes%2C+Twitter%2C+sentiment+analysis&rft.publisher=FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM&rft.date=2021&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F62447%2F1%2F1.%2520ABSTRAK%2520-%2520Hot%2520Maharani%2520Saragih.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F62447%2F2%2F2.%2520SKRIPSI%2520FULL%2520-%2520Hot%2520Maharani%2520Saragih.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F62447%2F3%2F3.%2520SKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN%2520-%2520Hot%2520Maharani%2520Saragih.pdf&rft.identifier=++HOT+MAHARANI+SARAGIH%2C+1717051077++(2021)+ANALISIS+SENTIMEN+PENGGUNA+TWITTER+TERHADAP+LAYANAN+PAJAK+KENDARAAN+BERMOTOR+MENGGUNAKAN+ALGORITME+NAIVE+BAYES+CLASSIFIER.++FAKULTAS+MATEMATIKA+DAN+ILMU+PENGETAHUAN+ALAM%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F62447%2F