?url_ver=Z39.88-2004&rft_id=1516041086&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=INOVASI+PT.+PLN+(PERSERO)+DALAM+MENINGKATKAN+%0D%0APELAYANAN+PUBLIK+%0D%0A(Studi+Terhadap+Aplikasi+PLN+Mobile+pada+PT.+PLN+(Persero)+%0D%0ADistribusi+Lampung)%0D%0A&rft.creator=AGUSTIN++%2C+ANGGITA&rft.subject=300+Ilmu+sosial&rft.subject=350+Administrasi+publik+dan+ilmu+militer&rft.description=Penyelenggaraan+pelayanan+publik+selalu+berkembang+mengikuti+kebutuhan.+Badan+Usaha+Milik+Negara+(BUMN)+sebagai+salah+satu+badan+usaha+sekaligus+penyelenggara+pelayanan+publik+menghadapi+tantangan+dalam+bersaing+sekaligus+memberikan+pelayanan+kepada+masyarakat+mengingat+semakin+mudahnya+masyarakat+memperoleh+informasi+berdampak+pada+sikap+masyarakat+yang+semakin+kritis+akan+layanan+yang+diterima+dan+dirasakannya.+PT+PLN+(Persero)+pada+tahun+2016+mengeluarkan+suatu+aplikasi+yang+menyediakan+layanan+yang+lebih+lengkap+dan+praktis+yaitu+aplikasi+PLN+Mobile.+PLN+Mobile+adalah+aplikasi+pelayanan+kelistrikan+yang+di+dalamnya+terdapat+beragam+jenis+pelayanan+PLN.+Tipe+penelitian+yang+digunakan+dalam+penelitian+ini+adalah+tipe+deskriptif+dengan+pendekatan+kualitatif.+Teknik+pengumpulan+data+yang+digunakan+adalah+wawancara%2C+observasi%2C+dan+dokumentasi.+Teknik+analisis+data+yang+digunakan+adalah+reduksi+data%2C+penyajian+data%2C+dan+kesimpulan.+Teknik+keabsahan+data+yang+digunakan+adalah+derajat+kepercayaan%2C+kebergantungan%2C+dan+kepastian.+Hasil+penelitian+ini+menunjukan+bahwa+inovasi+PLN+Mobile+memiliki+dampak+yang+baik+bagi+peningkatan+pelayanan+publik+di+PT.+PLN+(Persero)+Distribusi+Lampung.+Hal+tersebut+dapat+dilihat+dari+lima+atribut+inovasi+yaitu+keuntungan+relatif%2C+kesesuaian%2C+kerumitan%2C+dapat+diuju+coba%2C+dan+dapat+diamati.+Namun+dalam+pelaksanaannya+masih+terdapat+beberapa+hambatan+yaitu+budaya+masyarakat+yang+masih+mengandalkan+pelayanan+secara+langsung%2C+sosialisasi+yang+kurang%2C+dan+pilihan+jasa+pelayanan+lain.+Rekomendasi+yang+peneliti+berikan%2C+yaitu+PT.+PLN+(Persero)+Distribusi+Lampung+perlu+meningkatkan+sosialisasi+yang+disertai+dengan+edukasi+penggunaan+PLN+Mobile%2C+pembuatan+pedoman+pelaksanaan+PLN+Mobile+yaitu+Standar+Operating+Procedure+(SOP).+%0D%0A%0D%0AKata+Kunci%3A+Pelayanan+Publik%2C+Inovasi+Pelayanan+Publik%2C+PLN+Mobile.%0D%0AThe+implementation+of+public+services+is+always+growing+following+the+needs.+State-owned+enterprises+(SOEs)+as+one+of+the+business+entities+as+well+as+public+service+providers+face+challenges+in+competing+as+well+as+providing+services+to+the+community+considering+the+easier+the+public+to+obtain+information+has+an+impact+on+the+attitude+of+the+public+who+are+increasingly+critical+of+the+services+received+and+felt.+PT+PLN+(Persero)+in+2016+issued+an+application+that+provides+a+more+complete+and+practical+service%2C+namely+the+PLN+Mobile+application.+PLN+Mobile+is+an+electricity+service+application+in+which+there+are+various+types+of+PLN+services.+The+type+of+research+used+in+this+research+is+descriptive+type+with+qualitative+approach.+Data+collection+techniques+used+are+interviews%2C+observations%2C+and+documentation.+Data+analysis+techniques+used+are+data+reduction%2C+data+display%2C+and+conclusion.+Data+validity+techniques+used+are+credibility%2C+dependability%2C+and+certainty.+The+results+of+this+research+show+that+PLN+Mobile+has+a+good+impact+on+improving+public+services+in+PT.+PLN+(Persero)+Lampung+distribution.+It+can+be+seen+from+the+five+attributes+of+innovation%2C+namely+relative+advantage%2C+compability%2C+complexity%2C+triability%2C+and+observability.+However%2C+in+its+implementation+there+are+still+some+obstacles%2C+namely+the+culture+of+the+people+who+still+rely+on+direct+service%2C+lack+of+socialization%2C+and+other+service+options.+Recommendations+that+researchers+gives+are+PT.+PLN+(Persero)+Distribusi+Lampung+needs+to+increase+socialization+accompanied+by+education+on+the+use+of+PLN+Mobile%2C+making+Standard+Operating+Procedures+(SOP)+as+guidelines+for+the+implementation+of+PLN+Mobile%0D%0A%0D%0A%0D%0AKeywords%3A+Public+Service%2C+Public+Service+Innovation%2C+PLN+Mobile.%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2022-07-05&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F64423%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F64423%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F64423%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++AGUSTIN+%2C+ANGGITA++(2022)+INOVASI+PT.+PLN+(PERSERO)+DALAM+MENINGKATKAN+PELAYANAN+PUBLIK+(Studi+Terhadap+Aplikasi+PLN+Mobile+pada+PT.+PLN+(Persero)+Distribusi+Lampung).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F64423%2F