?url_ver=Z39.88-2004&rft_id=1816051033&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KINERJA+PERUSAHAAN+DENGAN+METODE+BALANCE+SCORECARD%0D%0A(STUDI+PADA+PT.+TELKOM+INDONESIA+WITEL+LAMPUNG)&rft.creator=DEWI+PERMATASARI%2C+1816051033&rft.subject=300+Ilmu+sosial&rft.description=ABSTRAK%0D%0AANALISIS+KINERJA+PERUSAHAAN+DENGAN+METODE+BALANCE+SCORECARD%0D%0A(STUDI+PADA+PT.+TELKOM+INDONESIA+WITEL+LAMPUNG)%0D%0AOleh%0D%0ADEWI+PERMATASARI%0D%0ATujuan+dari+penelitian+ini+adalah+untuk+mengetahui+kinerja+PT.+Telkom+Indonesia+Witel+Lampung+bila+diukur+dengan+metode+balance+scorecard+yang+melihat+dari+empat+perspektif.+Jenis+penelitian+adalah+penelitian+deskriptif+dengan+menggunakan+pendekatan+kuntitatif.+Populasi+dalam+penelitian+ini+adalah+PT.+Telkom+Indonesia+Witel+Lampung+dan+sampel+yang+digunakan+adalah+karyawan+dan+konsumen+PT.+Telkom+Indonesia+Witel+Lampung+dengan+jumlah+sampel+100+responden%2C+yang+mana+konsumen+sebanyak+75+responden+sedangkan+karyawan+sebanyak+25+responden.+Teknik+pengumpulan+data+melalui+observasi%2C+wawancara%2C+kuesioner+dan+dokumentasi.+Hasil+pengukuran+dengan+balance+scorecard+pada+perspektif+keuangan+dinilai+sangat+baik.+Hasil+pengukuran+dengan+balance+scorecard+pada+perspektif+pelanggan+dinilai+baik.+Hasil+pengukuran+dengan+balance+scorecard+pada+perspektif+proses+bisnis+internal+dinilai+sangat+baik.+Hasil+pengukuran+dengan+balance+scorecard+pada+perspektif+pertumbuhan+dan+pembelajaran+dinilai+sangat+baik.+Berdasarkan+hasil+penelitian+diperoleh+bahwa+hasil+pengukuran+dengan+balance+scorecard+kinerja+empat+perspektif+PT.+Telkom+Indonesia+Witel+Lampung+secara+keseluruhan+dinilai+sangat+baik.%0D%0AKata+Kunci+%3A+Pengukuran+Kinerja%2C+Kinerja+Perusahaan%2C+Balance+Scorecard%0D%0A%0D%0AThe+purpose+of+this+study+was+to+determine+the+performance+of+PT.+Telkom+Indonesia+Witel+Lampung+when+measured+by+the+balanced+scorecard+method+which+looks+at+it+from+four+perspectives.+This+type+of+research+is+descriptive+research+using+a+quantitative+approach.+The+population+in+this+study+is+PT.+Telkom+Indonesia+Witel+Lampung+and+the+samples+used+are+employees+and+consumers+of+PT.+Telkom+Indonesia+Witel+Lampung+with+a+total+sample+of+100+respondents%2C+of+which+consumers+are+75+respondents+while+employees+are+25+respondents.+Data+collection+techniques+through+observation%2C+interviews%2C+questionnaires+and+documentation.+The+measurement+results+with+the+balance+scorecard+from+a+financial+perspective+are+considered+very+good.+The+measurement+results+with+the+balance+scorecard+from+the+customer+perspective+are+considered+good.+The+measurement+results+with+the+balanced+scorecard+on+the+internal+business+process+perspective+are+considered+very+good.+The+measurement+results+with+the+balanced+scorecard+on+the+growth+and+learning+perspective+are+considered+very+good.+Based+on+the+results+of+the+study%2C+it+was+found+that+the+results+of+the+measurement+with+the+performance+balance+scorecard+of+the+four+perspectives+of+PT.+Telkom+Indonesia+Witel+Lampung+overall+is+considered+very+good.%0D%0AKeywords%3A+Performance+Measurement%2C+Company+Performance%2C+Balance+Scorecard&rft.publisher=ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2022-08-11&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F65597%2F1%2F1.%2520ABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F65597%2F2%2F2.%2520SKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F65597%2F3%2F3.%2520SKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++DEWI+PERMATASARI%2C+1816051033++(2022)+ANALISIS+KINERJA+PERUSAHAAN+DENGAN+METODE+BALANCE+SCORECARD+(STUDI+PADA+PT.+TELKOM+INDONESIA+WITEL+LAMPUNG).++ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.++++(Submitted)++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F65597%2F