?url_ver=Z39.88-2004&rft_id=1816021032&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KEPUASAN+MASYARAKAT+DALAM+PELAYANAN+ADMINISTRASI+KEPENDUDUKAN+ELECTRONIC+SERVICE+MOBILE+(Studi+Kasus+Dinas+Kependudukan+Dan+Pencatatan+Sipil+Kabupaten+Tulang+Bawang+Barat)&rft.creator=Fran+Aris+Munanda%2C+1816021032&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=%0D%0AABSTRAK%0D%0A%0D%0A%0D%0AANALISIS+KEPUASAN+MASYARAKAT+DALAM+PELAYANAN+ADMINISTRASI+KEPENDUDUKAN+ELECTRONIC+SERVICE+MOBILE+(Studi+Kasus+Dinas+Kependudukan+Dan+Pencatatan+Sipil+Kabupaten+Tulang+Bawang+Barat)%0D%0A%0D%0A%0D%0A%0D%0AOleh%0D%0A%0D%0A%0D%0A%0D%0A%0D%0AFran+Aris+Munanda%0D%0A%0D%0A%0D%0A%0D%0APenelitian+ini+dilatarbelakangi+dengan+hadirnya+pelayanan+berbasis+online+pada+Dinas+Kependudukan+dan+Pencatatan+Sipil+Kabupaten+Tulang+Bawang+Barat+yaitu+electronic+service+mobile+atau+e-smile.+Hadirnya+pelayanan+berbasis+online+dengan+kemajuan+teknologi+belum+tentu+memberikan+kepuasan+terhadap+masyarakat+belum+lagi+adanya+masyarakat+yang+tidak+mengerti+akan+teknologi.+Penelitian+ini+bertujuan+untuk+mengetahui+kepuasan+masyarakat+dalam+pelayanan+administrasi+kependudukan+electronic+service+mobile+pada+Dinas+Kependudukan+dan+Pencatatan+Sipil+Kabupaten+Tulang+Bawang+Barat.+Penelitian+ini+menggunakan+metode+kuantitatif+untuk+menggambarkan+masalah+yang+sedang+diteliti+secara+lengkap%2C+dan+dideskripsikan+berdasarkan+fakta+dan+data+yang+didapat.+Adapun+sampel+dalam+penelitian+ini+berjumlah+80+orang.+Hasil+penelitian+menunjukan+bahwa+kepuasan+masyarakat+dalam+pelayanan+administrasi+kependudukan+electronic+service+mobile+berada+pada+kategori+mutu+dan+kinerja+pelayanan+yang+puas+dengan+perolehan+nilai+IKM+sebesar+78%2C5.+Indikator+biaya+pelayanan+memiliki+nilai+IKM+tertinggi+sebesar%0D%0A85%2C25+dan+indikator+prosedur+pelayanan+memiliki+nilai+IKM+terendah+sebesar+69.+Berdasarkan+hasil+penelitian+tersebut+maka+kepuasan+masyarakat+dalam+pelayanan+administrasi+kependudukan+dapat+dikatakan+puas.%0D%0A%0D%0AKata+Kunci%3A+kepuasan%2C+masyarakat%2C+pelayanan%2C+electronic+service+mobile.+%0D%0A%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AANALYSIS+OF+COMMUNITY+SATISFACTION+IN+ELECTRONIC+SERVICE+MOBILE+POPULATION+ADMINISTRATION+SERVICES+(Case+Study+of+the+Department+of+Population+and+Civil+Registration+of+Tulang+Bawang+Barat+Regency)%0D%0A%0D%0A%0D%0A%0D%0A%0D%0ABy%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0AFran+Aris+Munanda%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0AThis+research+is+motivated+by+the+presence+of+online-based+services+at+the+Department+of+Population+and+Civil+Registration+of+Tulang+Bawang+Barat+Regency%2C+namely+electronic+service+mobileor+e-smile.+The+presence+of+online-based+services+with+technological+advances+does+not+necessarily+provide+satisfaction+to+the+community%2C+not+to+mention+the+existence+of+people+who+do+not+understand+technology.+This+study+aims+to+determine+community+satisfaction+in+the+electronic+mobile+service+at+the+Department+of+Population+and+Civil+Registration+of+Tulang+Bawang+Barat+Regency.+This+study+uses+quantitative+methods+to+describe+the+problem+being+studied+in+its+entirety%2C+and+is+described+based+on+the+facts+and+da+ta+obtained.+The+sample+in+this+study+amounted+to+80+people.+Population+administration+electronic+service+mobile+is+in+the+category+of+quality+and+service+performance+which+is+satisfied+with+the+acquisition+of+an+IKM+score+of+78.5.+The+service+cost+indicator+has+the+highest+IKM+value+of+85.25+and+the+service+procedure+indicator+has+the+lowest+IKM+value+of+69.+Based+on+the+results+of+this+study%2C+community+satisfaction+in+population+administration+services+can+be+said+to+be%0D%0Asatisfied.%0D%0A%0D%0AKeywords%3A+satisfaction%2C+community%2C+service%2C+electronic+service+m.%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2022-09-13&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F66244%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F66244%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F66244%2F3%2FSKRIPSI%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++Fran+Aris+Munanda%2C+1816021032++(2022)+ANALISIS+KEPUASAN+MASYARAKAT+DALAM+PELAYANAN+ADMINISTRASI+KEPENDUDUKAN+ELECTRONIC+SERVICE+MOBILE+(Studi+Kasus+Dinas+Kependudukan+Dan+Pencatatan+Sipil+Kabupaten+Tulang+Bawang+Barat).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F66244%2F