?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=STRATEGI+UNIT+INFORMASI+PT+ANGKASA+PURA+II+PADA%0D%0ABANDARA+RADIN+INTEN+II+LAMPUNG+DALAM+MEMBERIKAN%0D%0APELAYANAN+PRIMA+DI+MASA+PANDEMI+COVID-19+&rft.creator=Early+Apnisa+Cut+Mutia%2C+1906071029&rft.subject=300+Ilmu+sosial&rft.description=+%0D%0ASejak+tahun+2020+pandemi+Virus+Covid-19+melanda+dunia%2C+mengakibatkan+%0D%0Asegala+aktvitas+terbatas+termasuk+aktivitas+pelayanan+di+bandara.+Oleh+karena+itu%0D%0Aperusahaan+perlu+untuk+menentukan+startegi-strategi+pelayanan%2C+karena+adanya%0D%0Apandemi+membuat+penilaian+publik+terhadap+pelayanan+yang+diberikan+akan+mudah%0D%0Adinilai+negatif.+Diantaranya+dapat+memberikan+pelayanan+prima+yaitu+memberikan%0D%0Apelayanan+yang+sebaik+mungkin+agar+penumpang+atau+pengguna+jasa+bandara+tidak%0D%0Amerasa+khawatir+saat+melakukan+interaksi+dengan+petugas.++%0D%0A+%0D%0APenelitian+ini+bertujuan+untuk+mengetahui+strategi+yang+diterapkan+Unit+%0D%0AInformasi+PT+Angkasa+Pura+II+pada+Bandara+Radin+Inten+II+Lampung+dalam%0D%0Amemberikan+pelayanan+prima+di+masa+pandemi+Covid-19+dan+juga+kelebihan+serta%0D%0Akekurangan+dari+startegi+tersebut.+Metode+yang+digunakan+dalam+penelitian+ini%0D%0Aadalah+metode+deskriptif%2C+yaitu+dengan+cara+mengumpulkan+data-data+melalui%0D%0Awawancara+mendalam%2C+observasi%2C+studi+dokumentasi.+Metode+observasi+dilakukan%0D%0Adengan+magang+selama+40+hari+kerja+mulai+10+Januari+-+07+Maret+2022+di+Unit%0D%0AInformasi+Bandara+Radin+Inten+II.+Adapun+hasil+dari+penelitian+ini+Unit+Informasi%0D%0ABandara+Radin+Inten+II+menjalankan+startegi+pelayanan+prima+yaitu+menerapkan%0D%0Aprotokol+kesehatan+sesuai+dengan+standar+Kemenkes+dan+menjaga+budaya+3S%0D%0A(senyum%2C+sapa%2C+salam)+sesuai+dengan+Standar+Oprasional+Prosedur+(SOP).+Hingga%0D%0Adapat+disimpulkan+bahwa+pelayanan+prima+dapat+menjaga+citra+positif+perusahaan%0D%0Aketika+memberikan+pelayanan+di+masa+pandemi+Covid-19.++%0D%0AKata+kunci%3A+Bandara%2C+Pandemi+Covid-19%2C+Pelayanan+prima%2C+Unit+Informasi.%0D%0A+%0D%0ASince+the+spread+of+Covid-19+pandemic+in+2020+hit+the+world%2C+resulting+in+a+%0D%0Alimited+activities+in+various+fields%2C+including+the+service+at+airports.+Therefore%2C%0D%0Acompanies+need+to+determine+a+new+strategy+because+of+this.+The+pandemic+has%0D%0Agiven+a+bad+perception+towards+the+service+made+by+the+companies.+Such+as+giving%0D%0Aan+excellent+service+in+order+for+the+passengers+or+costumers+of+the+airport+can+be%0D%0Aless+worried+in+doing+transaction.++%0D%0A+%0D%0AThe+purpose+of+this+research+is+to+know+what+kind+of+strategies+implicated+%0D%0Ain+information+division+of+PT+Angaksa+Pura+II+in+Radin+Inten+II+Airport+in+Lampung%0D%0AProvince+on+providing+service+in+the+middle+of+pandemic+and+also+to+know+strength%0D%0Aand+weakness+of+the+current+strategy.+This+research+uses+a+descriptive+method+with%0D%0Aa+depth+interview%2C+observation+and+documentation+study+in+data+collection.+The%0D%0Aobservation+method+was+done+during+the+40+days+internship+period+of+writer%2C+start%0D%0Aon+January+10th+-+March+7th+2022+under+the+Radin+Inten+II+Airport+information%0D%0Adivision.++%0D%0A+%0D%0ATherefore%2C+the+result+of+this+research+are%2C+the+Information+division+in+Radin+%0D%0AInten+II+implement+the+health+protocol+based+on+the+direction+of+the+Ministry+of%0D%0AHealth+of+Indonesia+and+maintain+the+3S+protocol+(Smile%2C+salute+and+salam)%0D%0Aaccording+to+the+standard+operating+procedure+(SOP).+As+concluded+that+the%0D%0Aexcellent+service+can+keep+the+positive+image+of+the+company+in+the+middle+of%0D%0Apandemic.++%0D%0AKeywords%3A+Airport%2C+Covid-19+Pandemic%2C+Excellent+Service%2C+Information%0D%0ADivision.+&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2022-08-09&rft.type=Diploma%2FTugas+Akhir&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F66542%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F66542%2F2%2FTUGAS%2520AKHIR%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F66542%2F3%2FTUGAS%2520AKHIR%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++Early+Apnisa+Cut+Mutia%2C+1906071029++(2022)+STRATEGI+UNIT+INFORMASI+PT+ANGKASA+PURA+II+PADA+BANDARA+RADIN+INTEN+II+LAMPUNG+DALAM+MEMBERIKAN+PELAYANAN+PRIMA+DI+MASA+PANDEMI+COVID-19.++%5BDiploma%2FTugas+Akhir%5D+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F66542%2F