?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=RESPONSIVITAS+LEMBAGA+OMBUDSMAN+REPUBLIK+INDONESIA%0D%0APERWAKILAN+PROVINSI+LAMPUNG+DALAM+MENANGANI+%0D%0ALAPORAN+MALADMINISTRASI+TAHUN+2021+&rft.creator=JANUAR%2C+BIL+HUDA&rft.subject=300+Ilmu+sosial&rft.subject=321+Sistem+pemerintahan+dan+sistem+negara&rft.description=Tuntutan+masyarakat+untuk+mendapatkan+pelayanan+publik+yang+berkualitas+terus+%0D%0Ameningkat+dari+waktu+ke+waktu.+Dalam+rangka+menegakkan+pemerintahan+yang%0D%0Abaik+maka+diperlukan+keberadaan+suatu+lembaga+pengawas+yang+mampu%0D%0Amengontrol+penyelenggaraan+tugas+dari+aparatur+publik.+Salah+satu+lembaga%0D%0Apengawas+adalah+Lembaga+Ombudsman+Republik+Indonesia%2C+meningkatnya%0D%0Akeluhan+masyarakat+yang+disampaikan+ke+Lembaga+Ombudsman+Republik%0D%0AIndonesia+Perwakilan+Provinsi+Lampung+sebagai+bukti+langsung+tanggung+jawab%0D%0ALembaga+Ombudsman+terhadap+layanan+yang+diberikan.+Lembaga+Ombudsman%0D%0Aperlu+menunjukkan+responsivitasnya+dalam+menangani+keluhan+dari+masyarakat.%0D%0ATujuan+dari+penelitian+ini+adalah+untuk+mendeskripsikan+dan+menganalisis%0D%0Abagaimana+responsivitas+Lembaga+Ombudsman+Republik+Indonesia+Perwakilan%0D%0AProvinsi+Lampung+dalam+menangani+laporan+masyarakat.+Berdasarkan+data+laporan%0D%0Atahunan+Ombudsman%2C+selama+periode+tahun+2021+Ombudsman+RI+Perwakilan%0D%0AProvinsi+Lampung+mengalami+kenaikan+kasus+sebanyak+17%2C44%25+dari+tahun+2020.%0D%0AData+penelitian+ini+diperoleh+dari+hasil+wawancara%2C+observasi+serta+dokumentasi.%0D%0AFokus+penelitian+ini+adalah+indikator+responsivitas+menurut+Zeithaml+diantaranya%0D%0Aadalah+merespon+semua+masyarakat%2C+petugas+melakukan+pelayanan+dengan+cepat%2C%0D%0Apetugas+melakukan+pelayanan+dengan+cermat%2C+petugas+melakukan+pelayanan%0D%0Adengan+tepat%2C+petugas+melakukan+pelayanan+dengan+waktu+yang+tepat%2C+dan%0D%0Akemudahan+akses+layanan.+Hasil+penelitian+menunjukan+dari+keenam+indikator%0D%0Aresponsivitas+menurut+Zeithaml+ada+4+indikator+yang+sudah+baik+diantaranya%0D%0Apetugas+merespon+semua+masyarakat%2C+petugas+melakukan+pelayanan+dengan+tepat%2C%0D%0Apetugas+melakukan+pelayanan+dengan+cermat+dan+kemudahan+akses+layanan.%0D%0ASedangkan+1+indikator+lainya+yang+masih+di+anggap+kurang+efektif+adalah%2C%0D%0Amelakukan+pelayanan+dengan+cepat+%0D%0AKata+Kunci+%3A+Responsivitas%2C+Ombudsman%2C+Laporan+Maladministrasi%0D%0A+%0D%0ACommunity+demands+for+quality+public+services+continue+to+increase+from+time+to%0D%0Atime.+In+order+to+uphold+good+governance%2C+it+is+necessary+to+have+a+supervisory%0D%0Ainstitution+capable+of+controlling+the+implementation+of+the+duties+of+the+public%0D%0Aapparatus.+One+of+the+supervisory+agencies+is+the+Ombudsman+Institute+of+the%0D%0ARepublic+of+Indonesia%2C+increasing+public+complaints+submitted+to+the+Ombudsman%0D%0AInstitute+of+the+Republic+of+Indonesia+Representative+for+Lampung+Province+as%0D%0Adirect+evidence+of+the+responsibility+of+the+Ombudsman+Institution+for+the+services%0D%0Aprovided.+The+Ombudsman+institution+needs+to+show+its+responsiveness+in+handling%0D%0Acomplaints+from+the+public.+The+purpose+of+this+study+is+to+describe+and+analyze%0D%0Ahow+responsive+the+Ombudsman+Institute+of+the+Republic+of+Indonesia%0D%0ARepresentative+of+Lampung+Province+is+in+handling+public+reports.+Based+on+data%0D%0Afrom+the+Ombudsman's+annual+report%2C+during+the+2021+period+the+Indonesian%0D%0AOmbudsman+Representative+for+Lampung+Province+experienced+an+increase+in%0D%0Acases+of+17.44%25+from+2020.+The+research+data+was+obtained+from+interviews%2C%0D%0Aobservations+and+documentation.+The+focus+of+this+research+is+indicators+of%0D%0Aresponsiveness+according+to+Zeithaml+which+include+responding+to+all+members+of%0D%0Athe+public%2C+officers+performing+services+quickly%2C+officers+performing+services%0D%0Acarefully%2C+officers+performing+services+correctly%2C+officers+performing+services+at+the%0D%0Aright+time%2C+and+easy+access+to+services.+The+results+showed+that+of+the+six+indicators%0D%0Aof+responsiveness%2C+according+to+Zeithaml%2C+there+were+4+indicators+that+were+already%0D%0Agood%2C+including+officers+responding+to+all+members+of+the+public%2C+officers+providing%0D%0Aservices+appropriately%2C+officers+carrying+out+services+carefully+and+ease+of+access+to%0D%0Aservices.+Meanwhile%2C+1+other+indicators+that+are+still+considered+less+effective+are%0D%0Aproviding+services+at+the+right+time.+%0D%0AKeywords+%3A+Responsiveness%2C+Ombudsman%2C+Maladministration+Report%0D%0A+&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2023-04-13&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F72276%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F72276%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F72276%2F3%2FSKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++JANUAR%2C+BIL+HUDA++(2023)+RESPONSIVITAS+LEMBAGA+OMBUDSMAN+REPUBLIK+INDONESIA+PERWAKILAN+PROVINSI+LAMPUNG+DALAM+MENANGANI+LAPORAN+MALADMINISTRASI+TAHUN+2021.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG+.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F72276%2F