?url_ver=Z39.88-2004&rft_id=1616041042&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=RESPONSIVITAS+PELAYANAN+PT.+JASA+RAHARJA+DALAM%0D%0APENANGANAN+KORBAN+KECELAKAAN+PENUMPANG+ANGKUTAN%0D%0AUMUM+DAN+KECELKAAN+LALU+LINTAS+JALAN%0D%0A(Studi+Pada+PT.+Jasa+Raharja+Perwakilan+Bogor+2019-2020)&rft.creator=ANDRE+%2C+JULIAN+MULIA&rft.subject=350+Administrasi+publik+dan+ilmu+militer&rft.description=PT.+Jasa+Raharja+merupakan+perusahan+BUMN+yang+bergerak+dibidang+asuransi%0D%0Asosial+berdasarkan+Undang-undang+No.+33+tahun+1964+jo.+PP+No.17+tahun+1965%0D%0Atentang+Dana+Pertanggungan+Wajib+Kecelakaan+Penumpang%2C+UU+No.+34+tahun%0D%0A1964+jo.+PP+No.+18+tahun+1965+tentang+Dana+Kecelakaan+Lalu+Lintas+Jalan.%0D%0AMeningkatnya+pengguna+lalu+lintas+menjadi+penyebab+meningkatnya+jumlah%0D%0Akorban+kecelakaan+lalu+lintas.+Tingginya+tingkat+kecelakaan+yang+terjadi+di+daerah%0D%0ABogor+maka+pelayanan+Jasa+Raharja+sangat+dibutuhkan%2C+adapun+tujuan+dari%0D%0Apenelitian+ini+ialah+untuk+mengetahui+responsivitas+PT.+Jasa+Raharja+Dalam%0D%0APenanganan+Korban+Kecelakaan+Penumpang+Angkutan+Umum+Dan+Kecelakaan%0D%0ALalu+Lintas+Jalan.+Metode+penelitian+ini+adalah+deskriptif+kualitatif%2C+dimana+dalam%0D%0Amengumpulkan+data+peneliti+menggunakan+metode+wawancara%2C+dokumentasi+dan%0D%0Aobservasi.+Hasil+peneliian+ini+menunjukkan+bahwa+responsivitas+pelayanan+public%0D%0APT.+Jasa+Raharja+dalam+pengurusan+dana+asuransi+kecelakaan+sudah+berjalan%0D%0Adengan+baik.+Ini+dapat+dilihat+dari+kelima+indikator+yang+peneliti+gunakan+sebagai%0D%0Aacuan+penelitian+yaitu%2C+pertama+respon+perugas+%2F+aparatur+dalam+merespon+korban%0D%0Amaupun+keluraga+korban+dalam+mengeklaim+asuransi+dinilai+sudah+baik+dan%0D%0Amasyarakat+memberikan+respon+posotif+kepada+pelayanan+yang+diberikan+oleh+PT.%0D%0AJasa+Raharja+Kota+Bogor%2C+kedua+pada+indikator+kecepatan+melayani%2C+petugas%2F%0D%0Aaparatur+PT.+Jasa+Raharja+Kota+Bogor+melayani+cepat+dan+tanggap+dalam%0D%0Amemberikan+pelayanan+kepada+masyarakat+yang+mengurus+asuransi+kecelakaan%2C%0D%0Aketiga+indikator+ketepatan+melayani+petugas%2Faparatur+PT.+Jasa+Raharja+Kota+Bogor%0D%0Atelah+melayani+dengan+tepat+sesuai+dengan+kebutuhan+masyarakat+berdasarkan+SOP%0D%0Ayang+sudah+ada%2C+Keempat+indikator+ketepatan+waktu+petugas%2Fapparat+PT.+Jasa%0D%0ARaharja+Kota+Bogor+memberikan+pelayanan+dengan+tepat+waktu+sesuai+dengan%0D%0Awaktu+yang+telah+di+tentukan%2C+kelima+petugas%2Faparatur+menerima+keluhan+dari%0D%0Amasyarakat+dan+mengevaluasi+untuk+meningkatan+pelyanan+yang+diberikan+oleh%0D%0APT.+Jasa+Raharja.%0D%0AKata+Kunci+%3A+Responsivitas%2C+Pelayanan+Publik%2C+PT.+Jasa+Raharja%0D%0A%0D%0APT.+Jasa+Raharja+is+a+state-owned+company+engaged+in+social+insurance+based+on%0D%0ALaw+no.+33+year+1964+jo.+PP+No.17+of+1965+concerning+Compulsory+Passenger%0D%0AAccident+Coverage+Fund%2C+Law+No.34+of+1964+jo.+PP+No.18+of+1965+concerning%0D%0ARoad+Traffic+Accident+Funds.+The+increase+in+traffic+users+is+the+cause+of+the%0D%0Aincreasing+number+of+victims+of+traffic+accidents.+The+high+rate+of+accidents+that%0D%0Aoccur+in+the+Bogor+area+means+that+Jasa+Raharja+services+are+needed%2C+while+the%0D%0Apurpose+of+this+research+is+to+find+out+the+responsibilities+of+PT.+Jasa+Raharja+in%0D%0AHandling+Passenger+Accident+Victims+of+Public+Transport+and+Road+Traffic%0D%0AAccidents.+This+research+method+is+descriptive+qualitative%2C+where+in+collecting+data%0D%0Aresearchers+use+interviews%2C+documentation+and+observation+methods.+The+results+of%0D%0Athis+study+indicate+that+the+responsiveness+of+PT.+Jasa+Raharja+in+managing%0D%0Aaccident+insurance+funds+has+been+going+well.+This+can+be+seen+from+the+five%0D%0Aindicators+that+the+researchers+used+as+research+references%2C+namely%2C+first%2C+the%0D%0Aresponse+of+officers+%2F+apparatus+in+responding+to+victims+and+victims'+families+in%0D%0Aclaiming+insurance+was+considered+good+and+the+community+gave+a+positive%0D%0Aresponse+to+the+services+provided+by+PT.+Jasa+Raharja+Bogor+City%2C+second+on+the%0D%0Aspeed+of+service+indicator%2C+officers%2Fapparatus+of+PT.+Jasa+Raharja+Bogor+City%0D%0Aserves+quickly+and+responsively+in+providing+services+to+the+public+who+handle%0D%0Aaccident+insurance%2C+the+three+indicators+of+help+serve+officers+%2F+officials+of+PT.+Jasa%0D%0ARaharja+Bogor+City+has+served+appropriately+according+to+the+needs+of+the%0D%0Acommunity+based+on+existing+SOPs.+The+four+indicators+of+timeliness+of%0D%0Aofficers%2Fapparatuses+of+PT.+Jasa+Raharja+Bogor+City+provided+timely+services%0D%0Aaccording+to+a+predetermined+time%2C+the+five+officers%2Fapparatus+received+complaints%0D%0Afrom+the+public+and+evaluated+to+improve+the+services+provided+by+PT.+Jasa%0D%0ARaharja.%0D%0AKeyword+%3A+Responsibility%2C+Public+Service%2C+PT.+Jasa+Raharja+&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2023-05-15&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F73273%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F73273%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F73273%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++ANDRE+%2C+JULIAN+MULIA++(2023)+RESPONSIVITAS+PELAYANAN+PT.+JASA+RAHARJA+DALAM+PENANGANAN+KORBAN+KECELAKAAN+PENUMPANG+ANGKUTAN+UMUM+DAN+KECELKAAN+LALU+LINTAS+JALAN+(Studi+Pada+PT.+Jasa+Raharja+Perwakilan+Bogor+2019-2020).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F73273%2F