?url_ver=Z39.88-2004&rft_id=1816021058+&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KEPUASAN+MASYARAKAT+PENYANDANG+DISABILITAS+TERHADAP%0D%0APELAYANAN+PEMBUATAN+E-KTP+DI+KOTA+BANDAR+LAMPUNG+&rft.creator=SAPUTRA%2C+BAGAS&rft.subject=300+Ilmu+sosial&rft.subject=302+Interaksi+sosial&rft.subject=303+Proses+sosial&rft.description=+%0D%0A%0D%0AMasyarakat+penyandang+disabilitas+senantiasa+menuntut+pelayanan+publik+yang%0D%0Aberkualitas.+Khususnya+dalam+pembuatan+Elektronik+Kartu+Tanda+Penduduk+(EKTP).%0D%0AHal%0D%0Aini%0D%0Adiduga%0D%0Akarena%0D%0Apelayanan%0D%0Apembuatan%0D%0AE-KTP%0D%0Ayang%0D%0Adilakukan%0D%0Aoleh%0D%0A%0D%0ADinas%0D%0AKependudukan%0D%0Adan%0D%0APencatatan%0D%0ASipil%0D%0A(Disdukcapil)%0D%0AKota%0D%0ABandar%0D%0ALampung%0D%0A%0D%0Abelum%0D%0Amemadai%0D%0Apada%0D%0Aindikator%0D%0Awaktu.%0D%0APenelitian%0D%0Aini%0D%0Abertujuan%0D%0Auntuk%0D%0Amengetahui%0D%0A%0D%0Akepuasan%0D%0Amasyarakat%0D%0Apenyandang%0D%0Adisabilitas%0D%0Aterhadap%0D%0Apelayanan%0D%0Apembuatan%0D%0AEKTP%0D%0A%0D%0Adi+Kota+Bandar+Lampung.+Teori+yang+digunakan+adalah+kepuasan+dan%0D%0Apelayanan+dan+metode+penelitian+yang+digunakan+adalah+penelitian+kualitatif.%0D%0AHasil+penelitian+menunjukan+bahwa+masyarakat+penyandang+disabilitas+merasa%0D%0Apuas+terhadap+pelayanan+pembuatan+E-KTP+yang+diselenggarakan+oleh%0D%0ADisdukcapil+Kota+Bandar+Lampung.+Berdasarkan+hasil+penelitian+dapat%0D%0Adisimpulkan+bahwa+masyarakat+penyandang+disabilitas+merasa+puas+terhadap%0D%0Adelapan+indikator+yaitu%3A+persyaratan%2C+sistem+mekanisme+dan+prosedur%2C+biaya%2C%0D%0Aproduk+spesifikasi+jenis+pelayanan%2C+kompetensi+pelaksana%2C+perilaku+pelaksana%2C%0D%0Apenanganan+pengaduan+saran+dan+masukan%2C+sarana+dan+prasarana.+Namun%2C%0D%0Amasyarakat+masih+merasa+tidak+puas+mengenai+indikator+waktu+dalam%0D%0Apembuatan+E-KTP+bagi+penyandang+disabilitas.+Maka%2C+diharapkan+waktu+dalam%0D%0Apembuatan+E-KTP+dipercepat+dan+petugas+pelayanan+publik+dapat+memelihara%0D%0Akondisi+fasilitas+penyandang+disabilitas+yang+sudah+disediakan.+%0D%0AKata+Kunci%3A+E-KTP%2C+Kepuasan%2C+Pelayanan+%0D%0A%0D%0A+%0D%0A+%0D%0APeople+with+disabilities+always+demand+quality+public+services.+Especially+in%0D%0Amaking+Electronic+Identity+Cards+(E-KTP).+This+is+allegedly+because+the+services%0D%0Afor+making+E-KTP+carried+out+at+the+Population+and+Civil+Registry+Agency%0D%0A(Disdukcapil)+Bandar+Lampung+of+City+are+inadequate.+This+study+aims+to%0D%0Adetermine+the+satisfaction+of+people+with+disabilities+with+the+service+for+making+EKTP%0D%0Ain%0D%0ABandar%0D%0ALampung%0D%0Aof%0D%0ACity.%0D%0AThe%0D%0Atheory%0D%0Aused%0D%0Ais%0D%0Asatisfaction%0D%0Aand%0D%0Aservice%2C%0D%0AWhile%0D%0A%0D%0Athe%0D%0Aresearch%0D%0Amethod%0D%0Aused%0D%0Ais%0D%0Aqualitative%0D%0Aresearch.%0D%0AThe%0D%0Aresults%0D%0Aof%0D%0Athe%0D%0Astudy%0D%0Ashow%0D%0Athat%0D%0A%0D%0Apeople%0D%0Awith%0D%0Adisabilities%0D%0Aare%0D%0Asatisfied%0D%0Awith%0D%0Athe%0D%0Aservice%0D%0Afor%0D%0Amaking%0D%0AE-KTPs%0D%0Aorganized%0D%0A%0D%0Aby%0D%0Athe%0D%0ADisdukcapil%2C%0D%0ABandar%0D%0ALampung%0D%0Aof%0D%0ACity.%0D%0A%0D%0ABased%0D%0Aon%0D%0Athe%0D%0Aresearch%0D%0Aresults%2C%0D%0Ait%0D%0Acan%0D%0A%0D%0Abe%0D%0A%0D%0Aconcluded+that+people+with+disabilities+are+satisfied+with+eight+indicators%2C%0D%0Anamely%3A+requirements%2C+system+mechanisms+and+procedures%2C+cost%2C+product%0D%0Aspecifications+of+service+types%2C+implementer's+competence%2C+implementer's+behavior%2C%0D%0Ahandling+of+complaints%2C+suggestions%2C+and+inputs%2C+facilities+and+infrastructure.%0D%0AHowever%2C+the+community+still+feels+dissatisfied+with+the+indicator+of+time+in+making%0D%0AE-KTP+for+people+with+disabilities.+Therefore%2C+it+is+hoped+that+the+time+for+making%0D%0AE-KTP+can+be+accelerated+and+public+service+officers+can+maintain+the+conditions%0D%0Aof+the+facilities+for+people+with+disabilities+that+have+been+provided.+%0D%0AKeywords%3A+E-KTP%2C+Satisfaction%2C+Service&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+&rft.date=2023-06-20&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F73346%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F73346%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F73346%2F3%2FSKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++SAPUTRA%2C+BAGAS++(2023)+KEPUASAN+MASYARAKAT+PENYANDANG+DISABILITAS+TERHADAP+PELAYANAN+PEMBUATAN+E-KTP+DI+KOTA+BANDAR+LAMPUNG.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F73346%2F