?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PERSEPSI+MASYARAKAT+TENTANG+KUALITAS+PELAYANAN+PUBLIK+DI+KECAMATAN+WAY+KRUI+KABUPATEN+PESISIR+BARAT&rft.creator=Ikhwan++Efrizal+%2C+1016021056&rft.subject=H+Social+Sciences+(General)&rft.subject=HV+Social+pathology.+Social+and+public+welfare&rft.description=Abstrak+Bahasa+Indonesia+%0D%0A%0D%0APelayanan+publik+adalah+segala+bentuk+pelayanan+yang+dilakukan+oleh+suatu+organisasi+atau+badan+tertentu+yang+bertujuan+untuk+memenuhi+kepentingan+masyarakat+guna+mencapai+kepuasan+sebagai+pelaksanaan+ketentuan+atau+kewajiban+dari+badan+yang+telah+diatur+dalam+suatu+peraturan+perundang-+undangan.+++Pada+tingkat+kecamatan+di+Kecamatan+Way+Krui+kualitas+pelayanan+publik%2C+masih+ada+masyarakat+yang+merasa+pelayanan+belum+optimal+seperti+keterlambatan+penyelesaian+produk+pelayanan%2C+akurasi+pelayanan+yang+masih+ada+kesalahan%2C+tata+cara+pelayanan+yang+berbelit-belit%2Cdan+rasa+tanggung+jawab+dari+aparatur+++kecamatan+++yang+++kurang+++bertanggungjawab+++atas+++pelayanan+++yang+diberikan%2C+namun+ada+juga+masyarakat+yang+merasa+bahwa+pelayanan+publik+yang+diberikan+sudah+memuaskan+atau+optimal%2C+sehingga+peneliti+tertarik+untuk+mengetahui+bagaimanakah+persepsi+masyarakat+tentang+kualitas+pelayanan+publik+di+Kecamatan+Way+Krui+Kabupaten+Pesisir+barat+yang+sebenarnya.%0D%0A+%0D%0A%0D%0APenelitian+ini+bertujuan+untuk+mengetahui+persepsi+masyarakat+tentang+kualitas+pelayanan+publik+di+Kecamatan+Way+Krui+Kabupaten+Pesisir+Barat%2C+sedangkan+tipe+penelitian+ini+adalah+kualitatif+dengan+pendekatan+deskriptif+dan+sampel+pada+penelitian+ini+sebanyak+44+responden.%0D%0A%0D%0AHasil+penelitian+ini+menunjukan+bahwa+Persepsi+masyarakat+tentang+kualitas+pelayanan++publik++di++Kecamatan++Way++Krui++Kabupaten++Pesisir++Barat++adalah+persepsi+positif%2C+yang+dilihat+dari+aspek+kognisi%2C+afeksi+dan+konasi+tentang+kualitas+pelayanan+publik%2C+artinya+masyarakat+merasa+puas+akan+pelayanan+yang+diberikan+Kecamatan+Way+Krui+Kabupaten+Pesisir+Barat.+Hal+ini+dapat+dilihat+dari+hasil+wawancara+kepada+44+orang+responden+penelitian+yang+menjawab+baik+atau+puas+berjumlah+39+(88%2C6%25)+sedangkan+5+(11%2C4%25)+responden+penelitian+menjawab+tidak+puas%2C+yang+artinya+adalah+persepsi+negatif.%0D%0A%0D%0AKata+kunci%3A+persepsi%2C+kualitas+pelayanan+publik.%0D%0A%0D%0A%0D%0AAbstract+Bahasa+Inggris%0D%0A%0D%0AThe+public+services+are+all+forms+of+service+provided+by+an+organization+or+a+particular+agency+that+aims+to+satisfy+the+interests+of+the+public+in+order+to+achieve+satisfaction+as+the+implementation+condition+or+obligations+of+the+bodies+that+have+been+set+up+in+the+legislation.+At+the+district+level+in+Sub-District+Way+Krui+the+quality+of+public+services%2C+still+there+are+people+who+feel+the+services+is+not+optimum+as+delays+in+the+completion+service+product%2C+accuracy+services+still+there+was+a+mistake%2C+the+method+of+service+is+convoluted%2C+and+a+sense+of+responsibility+especially+district+less+responsibility+for+the+provision+of+services%2C+but+there+are+community+members+who+felt+that+public+delivered+provided+is+satisfactory+or+optimal%2C+so+that+research+interested+to+know+how+can+public+perceptions+about+the+quality+of+public+services+in+District+Way+Krui+Regency+The+West+Coast+of+the+truth.%0D%0A%0D%0AThis+research+aims+to+knowing+public+perception+about+of+the+quality+of+public+services+in+District+Way+Krui+Regency+The+West+Coast%2C+while+type+of+this+research+is+a+qualitative+with+the+approach+descriptive+and+samples+to+this+research+as+many+as+44+respondents.%0D%0AThis+research+results+showed+that+public+perceptions+about+the+quality+of+public+services+in+District+Way+Krui+Regency+The+West+Coast+is+positive+perception%2C+as+seen+from+the+aspect+of+cognition%2C+affection+and+conation+about+the+quality+of+public+services%2C+means+the+public+feel+satisfied+will+services+who+is+given+District++Way+Krui+Regency+The+Coast.+It+can+be+seen+from+the+results+of+interviews+to+44+were+research+respondents+who+answered+good+or+satisfied+a+total+of+39+(88.6%25)%2C+while+the+5+(11.4%25)+of+respondents+research+answer+are+dissatisfied%2C+which+means+is+negative+perception.%0D%0A%0D%0AKeywords%3A+perception%2C+quality+ofpublic+services.%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2015-02-03&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7465%2F117%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7465%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7465%2F3%2FCOVER%2520LUAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7465%2F118%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7465%2F4%2FLEMBAR%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7465%2F5%2FLEMBAR%2520PENGESAHAN.pdf&rft.format=text&rft.id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