?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KUALITAS+LAYANAN+INTERNAL+PADA+SEKRETARIAT+DEWAN+PERWAKILAN+RAKYAT+DAERAH+DI+INDONESIA&rft.creator=YANUAR+%2C+IRAWAN&rft.subject=330+Ekonomi&rft.description=Penelitian+ini+bertujuan+untuk+mengetahui+pengaruh+status+pegawai+pada+faktor-faktor+pemasaran+internal+yang+dapat+berefek+pada+kualitas+layanan+internal+dengan+mengadopsi+teori+pertukaran+sosial.+Populasi+penelitian+ini+adalah+Pegawai+Negeri+Sipil+(PNS)+dan+Pegawai+Pemerintah+dengan+Perjanjian+Kerja+(PPPK)+pada+Sekretariat+Dewan+Perwakilan+Rakyat+Daerah+(DPRD)+di+Indonesia.+Teknik+pengambilan+sampel+menggunakan+cluster+sampling+pada+12+provinsi+dari+34+provinsi+di+Indonesia+dengan+jumlah+301+responden+pegawai+tetap+(Pegawai+Sipil+Negeri+(PNS))+dan+304+responden+pegawai+tidak+tetap+(Pegawai+Pemerintah+dengan+Perjanjian+Kerja+(PPPK)).+Analisis+data+menggunakan+multi+group+structural+equation+modeling+dengan+aplikasi+LISREL+10.20.+Hasil+menunjukkan+bahwa+ada+efek+yang+lebih+kuat+pada+pemberdayaan+pada+kepuasan+kerja+dan+kepuasan+kerja+pada+komitmen+pegawai+antara+pegawai+tetap+dibandingkan+pegawai+tidak+tetap.+Di+sisi+lain%2C+efek+yang+lebih+kuat+pada+lingkungan+kerja+dan+kompensasi+pada+kepuasan+kerja+dan+komitmen+pegawai+pada+kualitas+layanan+internal+antara+pegawai+tidak+tetap+dibandingkan+pegawai+tetap.+Hasil+penelitian+memberikan+implikasi+bahwa+Pegawai+Pemerintah+dengan+Perjanjian+Kerja+(PPPK)+perlu+mendapatkan+pemberdayaan+yang+dapat+meningkatkan+kompetensi+dalam+bekerja+sehingga+mereka+memiliki+komitmen+lebih+tinggi+untuk+tetap+loyal+terhadap+organisasi.%0D%0AKata+kunci+%3A+pemasaran+internal%2C+pemberdayaan%2C+kompensasi%2C+lingkungan+kerja%2C+kepuasan+kerja%2C+komitmen+pegawai%2C+kualitas+layanan+internal%0D%0AThis+study+aims+to+investigate+the+impact+of+employee+status+on+internal+marketing+factors+that+may+affect+internal+service+quality%2C+utilizing+social+exchange+theory.+The+population+in+this+study+were+Civil+Servants+(PNS)+and+Government+Employees+with+Employment+Agreements+(PPPK)+employed+at+the+Secretariat+of+the+Regional+Representative+Council+(DPRD)+in+Indonesia.+Cluster+sampling+was+employed+to+select+a+sample+of+respondents+from+12+out+of+the+34+provinces+in+Indonesia.+The+selected+sample+consisted+of+301+permanent+employee+respondents+who+are+civil+servants+and+304+non-permanent+employee+respondents+who+are+government+employees+with+employment+agreements.+The+study+employed+multi-group+structural+equation+modeling+with+the+aid+of+the+LISREL+10.20+software+for+data+analysis.+The+findings+show+a+more+significant+impact+of+empowerment+on+job+satisfaction+and+of+job+satisfaction+on+employee+commitment+of+permanent+employees+than+non-permanent+employees.+On+the+other+hand%2C+job+satisfaction+and+employee+commitment+to+internal+service+quality+were+found+to+have+more+impact+on+non-permanent+employees+than+permanent+employees.+The+implications+of+this+study+suggest+that+it+is+necessary+to+empower+Government+Employees+with+Employment+Agreements+(PPPK)+to+improve+their+work+competence%2C+thereby+increasing+their+commitment+and+loyalty+to+the+organization.%0D%0AKeywords+%3A+internal+marketing%2C+empowerment%2C+compensation%2C+work+environment%2C+job+satisfaction%2C+employee+commitment%2C+internal+service+quality&rft.publisher=FAKULTAS+EKONOMI+DAN+BISNIS&rft.date=2023-08-14&rft.type=Disertasi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75164%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75164%2F2%2FYANUAR%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75164%2F3%2FYANUAR%2520FULL%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++YANUAR+%2C+IRAWAN++(2023)+KUALITAS+LAYANAN+INTERNAL+PADA+SEKRETARIAT+DEWAN+PERWAKILAN+RAKYAT+DAERAH+DI+INDONESIA.++%5BDisertasi%5D+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F75164%2F