?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+IMPLEMENTASI+BALANCED+SCORECARD+SEBAGAI+ALAT+PENGUKUR+KINERJA+PADA+PT.+BANK+RAKYAT+INDONESIA+(PERSERO)%2C+Tbk%0D%0AKANTOR+PUSAT+JAKARTA&rft.creator=DENA+LIZA%2C+0741031105&rft.subject=HF5601+Accounting&rft.subject=HJ+Public+Finance&rft.description=Abstrak%0D%0A%0D%0ATujuan+dari+penelitian+ini+adalah+untuk+mengetahui+bagaimanakah+kinerja+pada+PT.+Bank+Rakyat+Indonesia+(Persero)%2C+Tbk+Kantor+Pusat+Jakarta+setelah+diukur+menggunakan+metode+Balanced+Scorecard.%0D%0APenelitian+dilakukan+di+PT.+Bank+Rakyat+Indonesia+(Persero)%2C+Tbk+Kantor+Pusat+Jakarta+periode+pengamatan+tahun+2011%E2%80%932013.+Data+yang+digunakan+adalah+data+primer+dan+sekunder%2C+data+primer+melalui+penyebaran+kuesioner%2C+sedangkan+data+sekunder+melalui+laporan-laporan+keuangan+PT.+Bank+Rakyat+Indonesia+(Persero)%2C+Tbk+Kantor+Pusat+Jakarta.+Penarikan+responden+dilakukan+dengan+menggunakan+teknik+pengambilan+sampel+probabilitas%2C+yaitu+dengan+pemilihan+sampel+acak+sederhana+(simple+random+sampling).+untuk+perspektif+pelanggan+sebanyak+50+responden%2C+sedangkan+perspektif+proses+bisnis+internal+dan+perspektif+pembelajaran+dan+pertumbuhan+sebanyak+104+responden.%0D%0ABerdasarkan+hasil+penelitian%2C+maka+disimpulkan+bahwa+perspektif+keuangan+dari+tahun+2011-2013+dapat+mencapai+cost+effectiveness+dan+menghasilkan+laba+perusahaan+yang+optimal.+Kinerja+pada+perspektif+keuangan+menunjukkan+hasil+yang+cukup+baik.+Sedangkan+untuk+perspektif+pelanggan+hasilnya+cukup+memuaskan+dengan+indeks+kepuasan+pelanggan+sebesar+2.154%2C+perspektif+proses+bisnis+internal+hasil+indeksnya+adalah+3.184+dengan+rata-rata+modus+menjawab+memuaskan%2C+dan+perspektif+pembelajaran+dan+pertumbuhan+indeks+yang+diperoleh+adalah+4.702%2C+dengan+rata-rata+modus+menjawab+cukup+memuaskan.%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0AAbstract%0D%0A%0D%0AThe+purpose+of+this+study+was+to+determine+how+the+performance+of+the+PT.+Bank+Rakyat+Indonesia+(Persero)+Tbk+Head+Office+Jakarta+when+measured+using+the+Balanced+Scorecard+method.%0D%0AThe+study+was+conducted+in+PT.+Bank+Rakyat+Indonesia+(Persero)+Tbk+Head+Office+Jakarta+observation+period+2011-2013.+The+data+used+are+primary+and+secondary+data%2C+primary+data+through+questionnaires%2C+while+secondary+data+through+the+financial+reports+PT.+Bank+Rakyat+Indonesia+(Persero)+Tbk+Head+Office+Jakarta.+Withdrawal+of+respondents+done+is+by+using+probability+sampling+techniques%2C+namely+the+selection+of+a+simple+random+sample.+For+the+customer's+perspective+as+much+as+50+respondents%2C+while+the+internal+business+process+perspective+and+learning+and+growth+perspective+as+much+as+104+respondents.%0D%0ABased+on+the+results+of+the+study%2C+it+was+concluded+that+the+financial+perspective+of+the+years+2011-2013+can+achieve+cost+effectiveness+and+optimal+yield+corporate+profits.+As+for+the+customer's+perspective+the+results+are+quite+satisfactory+to+the+customer+satisfaction+index+for+2154%2C+internal+business+process+perspective+the+results+of+the+index+is+an+average+of+3184+with+a+satisfactory+answer+mode%2C+and+learning+and+growth+perspective+indices+obtained+was+4%2C702%2C+with+an+average+answer+mode+is+quite+satisfactory.%0D%0A%0D%0A&rft.publisher=Fakultas+Ekonomi+dan+Bisnis&rft.date=2015-02-25&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F2%2FABSTRACT%2520BAHASA%2520INGGRIS.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F4%2FHALAMAN%2520MENYETUJUI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F5%2FHALAMAN%2520MENGESAHKAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F6%2FHALAMAN%2520PERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F7%2FDAFTAR%2520RIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F8%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F9%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F10%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F11%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F12%2FDAFTAR%2520LAMPIRAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F13%2FDAFTAR%2520GAMBAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F14%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F15%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F16%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F7567%2F17%2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