?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+PELAYANAN+ADMINISTRASI+BPKB+KONSUMEN%0D%0APT.+FIFGROUP+CABANG+LAMPUNG&rft.creator=ANIES%2C+ANZALI+ADHA&rft.subject=300+Ilmu+sosial&rft.subject=305+Kelompok-kelompok+sosial%3A&rft.description=Penelitian+ini+bertujuan+untuk+mengetahui+Pelayanan+Administrasi+BPKB+%0D%0AKonsumen+PT+Fifgroup+Cabang+Lampung.+Penelitian+ini+merupakan+penelitian+%0D%0Alapangan+(field+research)+dengan+menggunakan+pendekatan+kualitatif+yang+%0D%0Abersifat+deskriptif.+Teknik+pengumpulan+data+yang+digunakan+yaitu+wawancara%2C+%0D%0Adokumentasi%2C+dan+observasi.+Melalui+teknik+analisis+interaktif%2C+diperoleh+hasil+%0D%0Apenelitian+sebagai+berikut%3A+Pertama%2C+dalam+pengambilan+BPKB+konsumen+belum+%0D%0Aada+sistem+antre+seperti+di+bank+dengan+menggunakan+nomor+antrian.+Kedua%2C+%0D%0Abelum+ada+SOP+yang+jelas+antara+tugas+Customer+Service+dan+pelayanan+BPKB+%0D%0Adalam+hal+pengembalian+BPKB+yang+sudah+dilunasi+oleh+konsumen.+%0D%0AKata+Kunci%3A+Pelayanan+prima%2C+Konsumen%2C+Kualitatif%2C+SOP%2C+Sistem+Antre.+This+study+aims+to+determine+the+Consumer+BPKB+Administrative+Services+of+PT+%0D%0AFifgroup+Lampung+Branch.+This+research+is+a+field+research+using+a+descriptive+%0D%0Aqualitative+approach.+Data+collection+techniques+used+are+interviews%2C+%0D%0Adocumentation%2C+and+observation.+Through+interactive+analysis+techniques%2C+the+%0D%0Afollowing+research+results+are+obtained%3A+First%2C+when+taking+BPKB+consumers%2C+%0D%0Athere+is+no+queuing+system+like+at+a+bank+using+a+queue+number.+Second%2C+there+is+%0D%0Ano+clear+SOP+between+Customer+Service+duties+and+BPKB+services+in+terms+of+%0D%0Areturning+BPKB+that+have+been+paid+by+consumers.%0D%0A+Keywords%3A+Excellent+service%2C+Consumer%2C+Qualitative%2C+SOP%2C+antre+system.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2023-08-01&rft.type=Diploma%2FTugas+Akhir&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75808%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75808%2F2%2FTUGAS%2520AKHIR%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75808%2F3%2FTUGAS%2520AKHIR%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++ANIES%2C+ANZALI+ADHA++(2023)+ANALISIS+PELAYANAN+ADMINISTRASI+BPKB+KONSUMEN+PT.+FIFGROUP+CABANG+LAMPUNG.++%5BDiploma%2FTugas+Akhir%5D+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F75808%2F