?url_ver=Z39.88-2004&rft_id=1916041036&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=TINDAKAN+PROAKTIF+OMBUDSMAN+REPUBLIK+INDONESIA+PERWAKILAN+PROVINSI+BANTEN+DALAM+PENGAWASAN+PELAYANAN+PUBLIK+(Studi+Kasus+Penerimaan+Peserta+Didik+Baru+Tahun+Ajaran+2022%2F2023+di+SMAN+13+Tangerang)&rft.creator=TRIA+%2C+PERMATASARI+&rft.subject=300+Ilmu+sosial&rft.subject=350+Administrasi+publik+dan+ilmu+militer&rft.description=Pelayanan+publik+meliputi+berbagai+macam+bidang+dalam+kehidupan%0D%0Abermasyarakat%2C+salah+satunya+yaitu+bidang+pendidikan.+Dalam+bidang+pendidikan%2C%0D%0Asalah+satu+bentuk+pelayanan+yang+diberikan+oleh+pemerintah+selaku+penyelenggara%0D%0Apelayanan+publik+yakni+pelayanan+pada+proses+Penerimaan+Peserta+Didik+Baru%0D%0A(PPDB).+Di+Provinsi+Banten+sendiri+ada+banyaknya+keluhan+terkait+permasalahan%0D%0Amal+administrasi+yang+terjadi+dalam+proses+pelaksanaan+Penerimaan+Peserta+Didik%0D%0ABaru+(PPDB)+SMA%2FSMK+Tahun+Ajaran+2022%2F2023+dalam+media+massa+online%0D%0Amaupun+offline%2C+salah+satunya+yaitu+di+SMAN+13+Tangerang.+Adanya+dugaan+mal%0D%0Aadministrasi+tersebut%2C+memunculkan+tindakan+proaktif+Ombudsman+Republik%0D%0AIndonesia+Perwakilan+Provinsi+Banten.+Penelitian+ini+menggunakan+metode%0D%0Adeskriptif+kualitatif+dengan+teknik+pengumpulan+data+wawancara%2C+observasi%2C+dan%0D%0Adokumentasi+yang+bertujuan+untuk+mendeskripsikan+dan+menganalisis+proses+dan%0D%0Ahasil+pelaksanaan+tindakan+proaktif+Ombudsman+Republik+Indonesia+Perwakilan%0D%0AProvinsi+Banten+dalam+mengawasi+Penerimaan+Peserta+Didik+Baru+SMAN+13%0D%0ATangerang+Tahun+Ajaran+2022%2F2023+dengan+mengacu+pada+teori+proaktif+menurut%0D%0ABateman+%26+Crant+(1993)+meliputi+kemampuan+mengidentifikasi+peluang%2C%0D%0Amenunjukan+inisiatif%2C+mengambil+tindakan+dan+gigih.+Hasil+penelitian+menunjukan%0D%0Abahwa+pada+proses+dan+hasil+pelaksanaan+tindakan+proaktif+Ombudsman+Republik%0D%0AIndonesia+Perwakilan+Provinsi+Banten+sudah+tercapai+walaupun+masih+terdapat+halhal+yang+harus+diperhatikan+seperti+perlu+adanya+sosialisasi+secara+rutin+oleh%0D%0Aanggota+Ombudsman+Republik+Indonesia+Perwakilan+Provinsi+Banten+terhadap%0D%0Aseluruh+pejabat+publik+di+Provinsi+Banten+agar+seluruh+pemberi+pelayanan%0D%0Apendidikan+di+Provinsi+Banten+memahami+tentang+amanat+Undang-Undang+Nomor%0D%0A25+Tahun+2009+tentang+Pelayanan+Publik.%0D%0AKata+Kunci+%3A+Pelayanan+Publik%2C+Pengawasan%2C+Penerimaan+Peserta+Didik+Baru%0D%0A(PPDB)%2C+Mal+administrasi%2C+Tindakan+Proaktif%0D%0A%0D%0APublic+services+cover+various+fields+in+people's+lives%2C+including+education.+In%0D%0Aeducation%2C+one+form+of+service+the+government+provides+as+a+public+service+provider%0D%0Ais+the+service+in+the+New+Student+Admissions+(PPDB)+process.+In+Banten+Province%0D%0Aitself%2C+there+have+been+many+complaints+regarding+mall+administration+issues+that%0D%0Aoccurred+during+the+process+of+implementing+New+Student+Admissions+(PPDB)+for%0D%0ASMA%2FSMK+for+the+2022%2F2023+academic+year+in+online+and+offline+mass+media%2C+one%0D%0Aof+which+is+at+SMAN+13+Tangerang.+The+allegations+of+administrative+malfeasance%0D%0Aled+to+proactive+action+by+the+Ombudsman+RI+Representative+for+Banten+Province.%0D%0AThis+study+uses+a+qualitative+descriptive+method+with+interview%2C+observation%2C+and%0D%0Adocumentation+data+collection+techniques+that+aim+to+describe+and+analyze+the%0D%0Aprocess+and+results+of+implementing+the+proactive+actions+of+the+Ombudsman+RI%0D%0ARepresentative+for+Banten+Province+in+overseeing+the+Admission+of+New+Students%0D%0Aat+SMAN+13+Tangerang+in+the+2022%2F2023+Academic+Year+regarding+proactive%0D%0Atheory+according+to+Bateman+%26+Crant+(1993)+includes+the+ability+to+identify%0D%0Aopportunities%2C+show+initiative%2C+take+action+and+be+persistent.+The+study+results+show%0D%0Athat+the+process+and+results+of+implementing+the+proactive+actions+of+the%0D%0AOmbudsman+RI+Representative+for+Banten+Province+have+been+achieved.+However%2C%0D%0Athere+are+still+things+that+must+be+considered%2C+such+as+the+need+for+regular+outreach%0D%0Aby+members+of+the+Ombudsman+RI+Representatives+of+Banten+Province+to+all+public%0D%0Aofficials+in+Banten+Province+so+that+all+education+service+providers+in+Banten%0D%0AProvince+understand+the+mandate+of+Law+Number+25+of+2009+concerning+Public%0D%0AServices.%0D%0AKeywords+%3A+Public+Service%2C+Supervision%2C+New+Student+Admission%2C+Maladministration%2C+Proactive+Actions&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2023-09-19&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75906%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75906%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F75906%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++TRIA+%2C+PERMATASARI+++(2023)+TINDAKAN+PROAKTIF+OMBUDSMAN+REPUBLIK+INDONESIA+PERWAKILAN+PROVINSI+BANTEN+DALAM+PENGAWASAN+PELAYANAN+PUBLIK+(Studi+Kasus+Penerimaan+Peserta+Didik+Baru+Tahun+Ajaran+2022%2F2023+di+SMAN+13+Tangerang).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F75906%2F