?url_ver=Z39.88-2004&rft_id=1946041013&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KINERJA+DINAS+PERHUBUNGAN+DALAM+MENINGKATKAN%0D%0AKUALITAS+PELAYANAN+PENGUJIAN+KENDARAAN+BERMOTOR%0D%0ADI+KOTA+BANDAR+LAMPUNG&rft.creator=DINDA%2C+++ANGGUN+TASYA++&rft.subject=000+Ilmu+komputer%2C+informasi+dan+pekerjaan+umum&rft.subject=001+Ilmu+pengetahuan&rft.description=Kendaraan+bermotor+khususnya+mengangkut+barang+dan+orang+atau+penumpang%0D%0Aharus+memenuhi+persyaratan+teknis+dan+laik+jalan.+Persyaratan+laik+jalan+dapat%0D%0Adilakukan+di+UPT+Pengujian+Kendaraan+Bermotor+(PKB)+Dinas+Perhubungan+Kota%0D%0ABandar+Lampung.+Namun+jika+ditinjau+lebih+dalam+lagi+pada+UPT+PKB+Dinas%0D%0APerhubungan+Kota+Bandar+Lampung+terdapat+ketidaksesuain+dalam+pelaksanaan%0D%0Apengujian+kendaaraan+bermotor%2C+hal+itu+dapat+dilihat+berdasarkan+pelayanan+yang%0D%0Atidak+berjalannya+sesuai+dengan+SOP+yang+telah+ditetapkan.+Penelitian+ini+bertujuan%0D%0Auntuk+menganalisis+kinerja+Dinas+Perhubungan+dalam+meningkatkan+kualitas%0D%0Apelayanan+pengujian+kendaraan+bermotor+di+Kota+Bandar+Lampung+serta+hambatan%0D%0Ayang+dialami+dalam+kinerja+Dinas+Perhubungan+dalam+meningkatkan+kualitas%0D%0Apelayanan+pengujian+kendaraan+bermotor+di+Kota+Bandar+Lampung.+Metode+yang%0D%0Adigunakan+pada+penelitian+ini+kualitatif+dengan+teknik+pengumpulan+data%0D%0Awawancara%2C+observasi+dan+dokumentasi.+Hasil+penelitian+ini+menunjukan+bahwa%0D%0Apada+indikator+produktivitas%2C+responsibilitas+dan+akuntabilitas+secara+umum+sudah%0D%0Acukup+maksimal+dalam+memberikan+pelayanan.+Sedangkan%2C+pada+indikator+kualitas%0D%0Alayanan+dan+responsivitas+masih+kurang+maksimal+karena+lamanya+proses%0D%0Aadministrasi+dan+kurangnya+respon+dalam+menanggapi+pengguna+layanan.+Terdapat%0D%0Afaktor-faktor+yang+menjadi+hambatan+dalam+kinerja+UPT+PKB+Dinas+Perhubungan%0D%0AKota+Bandar+Lampung.+yaitu+faktor+teknologi%2C+budaya+organisasi+dan%0D%0Akepemimpinan+yang+belum+maksimal.%0D%0AKata+kunci%3A+kinerja+organisasi%2C+kualitas+pelayanan%2C+UPT+PKB%0D%0A%0D%0AMotorized+vehicles%2C+especially+those+transporting+goods+and+people+or+passengers%2C%0D%0Amust+meet+technical+and+roadworthy+requirements.+Roadworthiness+requirements%0D%0Acan+be+carried+out+at+the+Motor+Vehicle+Testing+UPT+(PKB)+of+the+Bandar+Lampung%0D%0ACity+Transportation+Service.+However%2C+if+we+look+more+deeply+at+the+UPT+PKB+of%0D%0Athe+Bandar+Lampung+City+Transportation+Service%2C+there+are+discrepancies+in+the%0D%0Aimplementation+of+motor+vehicle+testing%2C+this+can+be+seen+based+on+services+that+are%0D%0Anot+running+in+accordance+with+the+established+SOP.+This+research+aims+to+analyze%0D%0Athe+performance+of+the+Transportation+Service+in+improving+the+quality+of+motor%0D%0Avehicle+testing+services+in+Bandar+Lampung+City+as+well+as+the+obstacles%0D%0Aexperienced+in+the+performance+of+the+Transportation+Service+in+improving+the%0D%0Aquality+of+motor+vehicle+testing+services+in+Bandar+Lampung+City.+The+method+used%0D%0Ain+this+research+is+qualitative+using+interview%2C+observation+and+documentation+data%0D%0Acollection+techniques.+The+results+of+this+research+show+that+the+indicators+of%0D%0Aproductivity%2C+responsibility+and+accountability+are+generally+quite+optimal+in%0D%0Aproviding+services.+Meanwhile%2C+service+quality+and+responsiveness+indicators+are%0D%0Astill+less+than+optimal+due+to+the+long+administrative+process+and+lack+of+response%0D%0Ain+responding+to+service+users.+There+are+factors+that+become+obstacles+in+the%0D%0Aperformance+of+the+UPT+PKB+Bandar+Lampung+City+Transportation+Service.%0D%0Anamely+technological+factors%2C+organizational+culture+and+leadership+that+have+not%0D%0Abeen+maximized.%0D%0AKeywords%3A+organizational+performance%2C+quality+of+service%2C+UPT+PKB&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2023-09-21&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F76317%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F76317%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F76317%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++DINDA%2C+ANGGUN+TASYA+++(2023)+KINERJA+DINAS+PERHUBUNGAN+DALAM+MENINGKATKAN+KUALITAS+PELAYANAN+PENGUJIAN+KENDARAAN+BERMOTOR+DI+KOTA+BANDAR+LAMPUNG.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F76317%2F