?url_ver=Z39.88-2004&rft_id=1916041074&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KINERJA+OMBUDSMAN+RI+PERWAKILAN+PROVINSI+LAMPUNG%0D%0ADALAM+PENCEGAHAN+MALADMINISTRASI%0D%0APELAYANAN+PUBLIK&rft.creator=LAILA%2C++ISTIANAH+&rft.subject=300+Ilmu+sosial&rft.subject=350+Administrasi+publik+dan+ilmu+militer&rft.description=Pelayanan+publik+merupakan+suatu+kegiatan+dasar+yang+menjadi+salah+satu+tugas%0D%0Autama+pemerintah+dalam+menyelenggarakan+pemerintahan.+Ombudsman+Republik%0D%0AIndonesia+adalah+lembaga+negara+yang+mempunyai+kewenangan+dalam+mengawasi%0D%0Apenyelenggaraan+pelayanan+publik%2C+baik+yang+diselenggarakan+oleh+penyelenggara%0D%0Anegara.+Salah+satu+tugas+Ombudsman+Republik+Indonesia+Perwakilan+Provinsi%0D%0ALampung+adalah+melakukan+pencegahan+maladministrasi+pelayanan+publik%0D%0Adiwilayah+kerjanya.+Penelitian+ini+bertujuan+untuk+mengetahui+kinerja+Ombudsman%0D%0ARI+Perwakilan+Provinsi+Lampung+dalam+pencegahan+maladministrasi+pelayanan%0D%0Apublik.+Selain+itu%2C+tujuan+dari+penelitian+ini+ialah+untuk+mengetahui+faktor+apa+saja%0D%0Ayang+mempengaruhi+kinerja+Ombudsman+RI+Perwakilan+Provinsi+Lampung+dalam%0D%0Amelaksanakan+pencegahan+maladministrasi+pelayanan+publik.+Penelitian+ini%0D%0Adilakukan+menggunakan+pendekatan+kualitatif+deskriptif.+Analisis+dilakukan%0D%0Amenggunakan+teori+pengukuran+kinerja+menurut+Agus+Dwiyanto+(2006)+yaitu%0D%0Aproduktivitas%2C+kualitas+layanan%2C+responsivitas%2C+responsibilitas%2C+dan+akuntabilitas.%0D%0AData+penelitian+ini+diperoleh+dari+hasil+wawancara%2C+observasi%2C+serta+dokumentasi.%0D%0AHasil+penelitian+menunjukan+bahwa+Kinerja+Ombudsman+RI+Perwakilan+Provinsi%0D%0ALampung+dalam+Pencegahan+Maladministrasi+Pelayanan+Publik+pada+tahun+2021-%0D%0A2022+sudah+optimal+dan+sudah+memenuhi+4+dari+5+indikator+yang+dikemukakan+oleh%0D%0AAgus+Dwiyanto+(2006).%0D%0AKata+Kunci+%3A+Kinerja%2C+Ombudsman%2C+Maladministrasi%2C+Pelayanan+Publik%0D%0A%0D%0APublic+service+is+a+basic+activity+that+is+one+of+the+main+tasks+of+the+government+in%0D%0Aorganizing+government.+The+Ombudsman+of+the+Republic+of+Indonesia+is+a+state%0D%0Ainstitution+that+has+the+authority+to+supervise+the+implementation+of+public+services%2C%0D%0Aboth+organized+by+state+administrators.+One+of+the+duties+of+the+Ombudsman+of+the%0D%0ARepublic+of+Indonesia+Lampung+Provincial+Representative+is+to+prevent%0D%0Amaladministration+of+public+services+in+his+work+area.+This+study+aims+to+determine%0D%0Athe+performance+of+the+Indonesian+Ombudsman+Representative+of+Lampung%0D%0AProvince+in+preventing+maladministration+of+public+services.+In+addition%2C+the%0D%0Apurpose+of+this+study+is+to+find+out+what+factors+affect+the+performance+of+the%0D%0AIndonesian+Ombudsman+for+Lampung+Provincial+Representatives+in+implementing%0D%0Athe+prevention+of+public+service+maladministration.+This+research+was+conducted%0D%0Ausing+a+descriptive+qualitative+approach.+The+analysis+was+conducted+using%0D%0Aperformance+measurement+theory+according+to+Agus+Dwiyanto+(2006)%2C+namely%0D%0Aproductivity%2C+service+quality%2C+responsiveness%2C+responsibility%2C+and+accountability.%0D%0AThis+research+data+was+obtained+from+interviews%2C+observations%2C+and+documentation.%0D%0AThe+results+showed+that+the+performance+of+the+Indonesian+Ombudsman+for%0D%0ALampung+Provincial+Representatives+in+the+Prevention+of+Public+Service%0D%0AMaladministration+in+2021-2022+was+optimal+and+had+met+4+of+the+5+indicators%0D%0Astated+by+Agus+Dwiyanto+(2006).%0D%0AKeywords+%3A+Performance%2C+Ombudsman%2C+Maladministration%2C+Public+Service&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2023-12-13&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F77788%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F77788%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F77788%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++LAILA%2C+ISTIANAH+++(2023)+KINERJA+OMBUDSMAN+RI+PERWAKILAN+PROVINSI+LAMPUNG+DALAM+PENCEGAHAN+MALADMINISTRASI+PELAYANAN+PUBLIK.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F77788%2F