?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=INDEKS+KEPUASAN+MASYARAKAT+PADA+PELAYANAN+PUBLIK+(STUDI+KASUS+DI+KELURAHAN+PALAPA+KECAMATAN+TANJUNG+KARANG+PUSAT+KOTA+BANDAR+LAMPUNG+TAHUN+2022)+&rft.creator=DEWARUCI+%2C+ALHAKIM&rft.subject=300+Ilmu+sosial&rft.description=Kelurahan+Palapa+as+a+public+service+organizer+has+an+obligation+to+continuously+improve++its++service++to++the++public++in++accordance++with++the++provisions++of++the++RB+PROVISION+that+every++government+agency+must+conduct+surveys.+Therefore%2C+the+aim++of++this++research++is++to++know++the++Public++Satisfaction++Index++(SCI)++for++public+services++carried++out++by++the++Government++of++Kelurahan++Palapa++Tanjung++Karang+Central.+This+survey+uses+a+measure+established+by+PERMENPAN+RB+No.+14+Year+2014+through+the+9+(nine)+elements+of+ICT%2C+namely%3A+Terms%2C+Time%2C+Fees+or+Tariffs%2C+Quality+of+Services+and+Products%2C+Officer+Competence%2C+Official+Behavior%2C+Officers+Performance%2C++Facilities++and++Prasarana%2C++and++the++last++System%2C++Mechanisms++and+Procedures.+Research+methods+use+a+quantitative+descriptive+approach.+As+for+the+collection+of+data%2C+using+the+quioner+contained+in+the+google+form%2C+samples+of+150+(one++hundred++fifty)++people%2C++all++of++whom++are++the++community++Kelurahan++Palapa%2C+sampling++techniques++referring++to++Sugiyono's++opinion%2C++2004%3A++72%2C++that++is++based++on+random+or+accidental+samplings+and+samples+determination+according+to+Slovenian+formula.++The++results++of++the++research++showed++that++the++GDP++of++Palapa++Tanjung+Karang+Central+is+74.5+which+means+in+category+(B)+well.+The+highest+satisfaction+of++the++people++Kelurahan++Palapa++obtained++on+the++employee++behavior++indicator++of+87.3%25++and++the++lowest++on++the++indicators++of++service++time++and++system%2C++mechanism%2C+procedures++of++80%25.++This++indicates++that++Kelurhan++Palapa++people++already++feel+satisfied++with++the++service++provided++by++the++government++apparatus.++For++the++advice+that+the+author+can+give+in+this+study%2C+even+though+the+I.C.M.+is+good%2C+but+there+is+a+training+still+need+to+always+be+prime+and+quality.+%0D%0AKeywords%3A+Palapa+Village%2C+Community+Satisfaction+Index%2C+Public+Service+Qualit%0D%0AKelurahan++Palapa++sebagai++penyelenggara++pelayanan++publik++memiliki++kewajiban+untuk++terus++meningkatkan++pelayanannya++kepada++masyarakat++sesuai++dengan+ketentuan+PERMENPAN+RB+bahwa+setiap+lembaga+pemerintah+harus+melakukan+survei.+Oleh+karena+itu+tujuan+dari+penelitian+ini+untuk+mengetahui+Indeks+Kepuasan+Masyarakat++(IKM)++terhadap++pelayanan++publik++yang++dilakukan++oleh++Pemerintah+Kelurahan+Palapa+Tanjung+Karang+Pusat.+Survei+ini+menggunakan+alat+ukur+yang+ditetapkan++oleh++PERMENPAN++RB++No.++14++Tahun++2014++melalui++ke++9++(sembilan)+unsur++IKM%2C++yaitu%3A++Persyaratan%2C++Waktu%2C++Biaya++atau++Tarif%2C++Kualitas++Pelayanan++dan+Produk%2C++Kompetensi++Pegawai%2C++Perilaku++Pegawai%2C++Kinerja++Pegawai%2C++Sarana++dan+Prasarana%2C+dan+yang+terakhir+Sistem%2C+Mekanisme+dan+Prosedur.+Metode+penelitian+menggunakan++pendekatan++deskriptif++kuantitatif.++Sedangkan++untuk++pengumpulan+data%2C+menggunakan+kusioner+yang+di+isi+melalui+google+form%2C+sample+sebanyak+150+(seratus++lima++puluh)++orang++yang++semuanya++merupakan++masyarakat++Kelurahan+Palapa%2C+Teknik+sampling+merujuk+pendapat+Sugiyono%2C+2004%3A72%2C+yaitu+berdasarkan+kebetulan+atau+accidental+sampling+dan+penetapan+sample+menurut+rumus+slovin.+Hasil+penelitian+menunjukkan+bahwa+IKM+Kelurahan+Palapa+Tanjung+Karang+Pusat+adalah++74%2C5++yang++berarti++dalam++kategori++(B)++baik.++Nilai++tertinggi++kepuasan+masyarakat++Kelurahan++Palapa++diperoleh++pada++indikator++perilaku++pegawai++sebesar+87%2C3%25++dan++terendah++pada++indikator++pelayanan++waktu++dan++sistem%2C+mekanisme%2Cprosedur++sebesar++80%25.++Hal++ini++menunjukkan++bahwa++masyarakat+Kelurahan+Palapa+sudah+merasa+puas+dengan+pelayanan+yang+diberikan+oleh+aparat+pemerintah.++Untuk++saran++yang++penulis++dapat++berikan++dalam++penelitian++ini%2C++walau+pun+IKM+kelurahan+sudah+bagus%2C+namun+adanya+pelatihan+tetap+perlu+agar+selalu+prima+dan+berkualitas.%0D%0AKata+Kunci%3A+Survei%2C+Kelurahan+Palapa%2CIndeks+Kepuasan+Masyarakat.+&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+&rft.date=2024-01-10&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F78417%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F78417%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F78417%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++DEWARUCI+%2C+ALHAKIM++(2024)+INDEKS+KEPUASAN+MASYARAKAT+PADA+PELAYANAN+PUBLIK+(STUDI+KASUS+DI+KELURAHAN+PALAPA+KECAMATAN+TANJUNG+KARANG+PUSAT+KOTA+BANDAR+LAMPUNG+TAHUN+2022).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK+%2C+UNIVERSITAS+LAMPUNG+.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac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