?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PEMBERDAYAAN+DAN+TUNJANGAN+KINERJA+MEMODERASI%0D%0APENGARUH+KEPUASAN+KERJA+TERHADAP+ORIENTASI%0D%0APELANGGAN+PADA+BADAN+KEPEGAWAIAN+DAERAH%0D%0ATINGKAT+PROVINSI+DI+INDONESIA&rft.creator=DENY+%2C+ROLIND+ZABARA&rft.subject=300+Ilmu+sosial&rft.subject=330+Ekonomi&rft.description=Penelitian+ini+bertujuan+untuk+mengetahui+pengaruh+kepuasan+kerja+para+pegawai%0D%0Apada+Badan+Kepegawaian+Daerah+yang+dipengaruhi+oleh+standarisasi+pekerjaan%0D%0Adan+kualitas+layanan+internal.+Penelitian+ini+menggunakan+teori+pertukaran+sosial%0D%0Auntuk+mendeskripsikan+pertukaran+yang+terjadi+baik+antar+sesama+pegawai%0D%0Amaupun+organisasi.+Pegawai+yang+merasa+puas+akan+menghasilkan+kinerja+yang%0D%0Alebih+baik+dalam+berorientasi+pada+pelanggan.+Pelanggan+dalam+penelitian+ini%0D%0Aadalah+Pegawai+Negeri+Sipil+(PNS)+pada+instansi+lainnya+yang+memiliki%0D%0Akepentingan+dalam+mengurus+kenaikan+pangkat+dll.%0D%0APenelitian+ini+menggunakan+jenis+kuantitatif+untuk+menguraikan+hubungan+yang%0D%0Aterjadi+antar+variabel+secara+statistik.+Sampel+dalam+penelitian+ini+adalah+pegawai%0D%0Ayang+bekerja+pada+Badan+Kepegawaian+Daerah+menggunakan+teknik+cluster%0D%0Asampling.+Teknik+tersebut+digunakan+untuk+memilah+provinsi+dengan+tiga+jenis%0D%0Akategori+yaitu+tinggi%2C+sedang%2C+dan+rendah.+Oleh+karena+itu%2C+sampel+penelitian+ini%0D%0Aberasal+dari+Badan+Kepegawaian+Daerah+Provinsi+Kalimantan+Selatan%2C+Sulawesi%0D%0AUtara%2C+Sumatera+Selatan%2C+Lampung%2C+Sulawesi+Selatan%2C+Sumatera+Barat%2C+Papua%0D%0ABarat%2C+Maluku+Utara%2C+dan+Papua+sebanyak+404+responden.+Selanjutnya%2C+data%0D%0Adiolah+menggunakan+analisis+structural+equation+modeling+(SEM)+menggunakan%0D%0Aaplikasi+Lisrel.%0D%0AHasil+penelitian+menunjukkan+bahwa+telah+banyak+pegawai+yang+bekerja+telah%0D%0Amengikuti+standarisasi+yang+ditetapkan+organisasi.+Namun%2C+standarisasi+pekerjaan%0D%0Aperlu+dilakukan+dengan+berbagai+hal+untuk+mendukung+pekerjaan+menjadi+lebih%0D%0Acepat+seperti+pemangkasan+waktu+aktivitas+pekerjaan+dengan+mengadopsi+metode%0D%0AKaizen.+Selain+itu%2C+proses+standarisasi+pekerjaan+yang+terjadi+pada+setiap+pegawai%0D%0Amembutuhkan+komunikasi+dan+kerja+sama+agar+dari+pekerjaan+tersebut+dapat%0D%0Amencapai+tujuan+organisasi.+Oleh+karena+itu%2C+kualitas+layanan+internal+perlu%0D%0Adibangun+melalui+keterlibatan+kerja+dan+komunikasi.+Penelitian+ini+juga%0D%0Amemperlihatkan+bahwa+dengan+adanya+faktor+standarisasi+pekerjaan+dan+kualitas%0D%0Alayanan+internal+memiliki+pengaruh+terhadap+kepuasan+kerja+sehingga+dari%0D%0Akepuasan+kerja+tersebut+menghasilkan+layanan+yang+berorientasi+pelanggan.%0D%0ADengan+demikian%2C+penelitian+ini+menunjukkan+bahwa+faktor+pemberdayaan+dan%0D%0Atunjangan+kinerja+yang+memoderasi+atau+memperkuat+rasa+kepuasan+mereka%0D%0Adalam+bekerja+sehingga+dapat+menghasilkan+layanan+orientasi+pelanggan.%0D%0A%0D%0AThis+study+aimed+to+determine+the+effect+of+employee+job+satisfaction+at+the%0D%0ARegional+Personnel+Agency%2C+which+is+influenced+by+job+standardization+and%0D%0Ainternal+service+quality.+This+study+uses+social+exchange+theory+to+describe%0D%0Aexchanges+that+occur+between+employees+and+organizations.+Satisfied+employees%0D%0Aperform+better+in+terms+of+customer+orientation.+Customers+in+this+study+are+civil%0D%0Aservants+(PNS)+in+other+agencies+who+have+an+interest+in+taking+care+of%0D%0Apromotions.%0D%0AThis+study+uses+a+quantitative+method+to+statistically+describe+the+relationship%0D%0Abetween+variables.+The+sample+in+this+study+comprised+employees+who+worked+at%0D%0Athe+Regional+Civil+Service+Agency+using+a+cluster+sampling+technique.+The%0D%0Atechnique+is+used+to+sort+provinces+into+three+categories%3A+high%2C+medium%2C+and+low.%0D%0ATherefore%2C+the+sample+of+this+study+came+from+the+Regional+Staffing+Agency+of%0D%0ASouth+Kalimantan%2C+North+Sulawesi%2C+South+Sumatra%2C+Lampung%2C+South+Sulawesi%2C%0D%0AWest+Sumatra%2C+West+Papua%2C+North+Maluku%2C+and+Papua+as+many+as+404%0D%0Arespondents.+Furthermore%2C+the+data+were+processed+by+structural+equation%0D%0Amodeling+(SEM)+analysis+using+the+Lisrel+application.%0D%0AThe+results+showed+that+many+employees+who+worked+had+followed+the%0D%0Astandardization+set+by+the+organization.+However%2C+standardization+of+work+needs%0D%0Ato+be+done+with+various+things+to+support+faster+work%2C+such+as+cutting+the+time+of%0D%0Awork+activities+by+adopting+the+Kaizen+method.+In+addition%2C+the+work%0D%0Astandardization+process+that+occurs+in+each+employee+requires+communication+and%0D%0Acooperation+so+that+the+work+can+achieve+organizational+goals.+Therefore%2C+internal%0D%0Aservice+quality+must+be+established+through+work+engagement+and%0D%0Acommunication.+This+research+also+shows+that+the+existence+of+job+standardization%0D%0Afactors+and+internal+service+quality+influence+job+satisfaction%3B+thus%2C+from+job%0D%0Asatisfaction%2C+it+produces+customer-oriented+services.+Thus%2C+this+study+shows+that%0D%0Aempowerment+factors+and+performance+benefits+moderate+or+strengthen%0D%0Aemployees%E2%80%99+sense+of+satisfaction+at+work+so+that+they+can+produce+customeroriented+services.%0D%0AKeywords%3A+empowerment%2C+performance+benefits%2C+job+satisfaction%2C+customer%0D%0Aorientation&rft.publisher=FAKULTAS+EKONOMI+DAN+BISNIS&rft.date=2024-03-08&rft.type=Disertasi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F79853%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F79853%2F2%2FDISERTASI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F79853%2F3%2FDISERTASI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++DENY+%2C+ROLIND+ZABARA++(2024)+PEMBERDAYAAN+DAN+TUNJANGAN+KINERJA+MEMODERASI+PENGARUH+KEPUASAN+KERJA+TERHADAP+ORIENTASI+PELANGGAN+PADA+BADAN+KEPEGAWAIAN+DAERAH+TINGKAT+PROVINSI+DI+INDONESIA.++%5BDisertasi%5D+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F79853%2F