?url_ver=Z39.88-2004&rft_id=2016021035+&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=KINERJA+OMBUDSMAN+RI+PERWAKILAN+PROVINSI+LAMPUNG+DALAM+PENYELESAIAN+LAPORAN+DUGAAN+MALADMINISTRASI+PELAYANAN+PUBLIK+&rft.creator=REGITA+%2C+KURNIA+KANIKOVA+&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Pada+tahun+2022+terdapat+beberapa+laporan+masyarakat+yang+belum+terselesaikan+hingga+melewati+jangka+waktu+penyelesaian+yang+seharusnya+oleh+Ombudsman+RI+Perwakilan+Provinsi+Lampung.+Tujuan+penelitian+ini+yaitu+untuk+mengetahui+kinerja+Ombudsman+dalam+penyelesaian+laporan+dugaan+maladministrasi+pelayanan+publik+dan+untuk+mengetahui+faktor+penyebab+beberapa+laporan+tersebut+melewati+jangka+waktu+penyelesaian+laporan.+Penelitian+ini+menggunakan+metode+kualitatif+dengan+pendekatan+deskriptif.+Teknik+pengumpulan+data+menggunakan+wawancara%2C+observasi%2C+dan+dokumentasi.+Penelitian+ini+menggunakan+teori+kinerja+menurut+Miner+dalam+Sutrisno+(2010%3A172)+dengan+indikator+yaitu+kualitas+kerja%2C+kuantitas+kerja%2C+waktu+kerja%2C+dan+kerja+sama.+Hasil+penelitian+menunjukkan+bahwa+kinerja+Ombudsman+RI+Perwakilan+Provinsi+Lampung+dalam+penyelesaian+laporan+dugaan+maladministrasi+pelayanan+publik+sudah+tercapai+dan+telah+memenuhi+keempat+indikator+kinerja+yang+digunakan.+Adapun+yang+menyebabkan+keterlambatan+penyelesaian+laporan+hingga+melewati+jangka+waktu+dari+faktor+internal+Ombudsman+yaitu+kemampuan+pegawai+yang+belum+optimal+dalam+menangani+substansi+laporan+yang+kompleks%2C+keterbatasan+jumlah+pegawai%2C+keterbatasan+sarana+transportasi%2C+serta+dari+faktor+eksternal+Ombudsman+yaitu+Pelapor+yang+kolot%2C+tidak+mempunyai+data+pendukung%2C+serta+Terlapor+yang+tidak+kompeten+dan+kooperatif.%0D%0A%0D%0A%0D%0A%0D%0AKata+kunci%3A+kinerja%2C+Ombudsman%2C+maladministrasi%2C+pelayanan+publik+%0D%0AIn+2022%2C+there+will+be+several+public+reports+that+have+not+been+resolved+and+have+exceeded+the+deadline+for+completion+by+the+Indonesian+Ombudsman+Representative+of+Lampung+Province.++The+aim+of+this+research+is+to+determine+the+performance+of+the+Ombudsman+in+resolving+reports+of+alleged+maladministration+of+public+services+and+to+determine+the+factors+causing+some+of+these+reports+to+exceed+the+report+completion+period.++This+research+uses+a+qualitative+method+with+a+descriptive+approach.+Data+collection+techniques+use+interviews%2C+observation+and+documentation.+++This+research+uses+performance+theory+according+to+Miner+in+Sutrisno+(2010%3A172)+with+indicators+namely+work+quality%2C+work+quantity%2C+work+time%2C+and+cooperation.+The+results+of+the+research+show+that+the+performance+of+the+Indonesian+Ombudsman+Representative+of+Lampung+Province+in+resolving+reports+of+alleged+maladministration+of+public+services+has+been+achieved+and+has+fulfilled+the+four+performance+indicators+used.+What+causes+delays+in+completing+reports+that+exceed+the+time+period+is+internal+factors+from+the+Ombudsman%2C+namely+the+ability+of+employees+who+are+not+yet+optimal+in+handling+the+substance+of+complex+reports%2C+limited+number+of+employees%2C+limited+means+of+transportation%2C+as+well+as+external+factors+from+the+Ombudsman%2C+namely+reporters+who+are+old-fashioned%2C+do+not+have+supporting+data%2C++and+the+Reported+Party+is+incompetent+and+uncooperative.%0D%0A%0D%0A%0D%0A%0D%0AKeywords%3A+performance%2C+Ombudsman%2C+maladministration%2C+public+service%0D%0A&rft.publisher=ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-03-20&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F79864%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F79864%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F79864%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++REGITA+%2C+KURNIA+KANIKOVA+++(2024)+KINERJA+OMBUDSMAN+RI+PERWAKILAN+PROVINSI+LAMPUNG+DALAM+PENYELESAIAN+LAPORAN+DUGAAN+MALADMINISTRASI+PELAYANAN+PUBLIK.++ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F79864%2F