?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=OPTIMALISASI+PELAYANAN+BADAN+PENASIHATAN+PEMBINAAN%0D%0ADAN+PELESTARIAN+PERKAWINAN+(BP4)+DALAM+MENGURANGI%0D%0ATINGKAT+PERCERAIAN+DI+KOTA+BANDAR+LAMPUNG%0D%0A&rft.creator=AHMAD+%2C+SYARIF+HIDAYATULLAH++&rft.subject=303+Proses+sosial&rft.subject=360+Permasalahan+dan+kesejahteraan+sosial%3B+asosiasi&rft.description=Penelitian+ini+bertujuan+untuk+mendeskripsikan+proses+dan+pelaksanaan+pelayanan%0D%0Aserta+faktor-faktor+yang+mempengaruhi+pelayanan+baik+faktor+internal+maupun%0D%0Afaktor+eksternal+yang+dilakukan+oleh+Badan+Penasihatan+Pembinaan+dan%0D%0APelestarian+Perkawinan+dalam+mengurangi+tingkat+perceraian+di+Kota+Bandar%0D%0ALampung.+Pada+penelitian+ini+melibatkan+7+(tujuh)+orang+informan+yang+terdiri%0D%0Adari+Kepala+Bimas+Islam+Kementerian+Agama+Kota+Bandar+Lampung%2C+Kepala%0D%0AKUA%2FBP4+Kecamatan+di+Bandar+Lampung%2C+Penghulu+di+KUA+Kecamatan+di%0D%0ABandar+Lampung+dan+masyarakat+Kota+Bandar+Lampung.%0D%0AMetode+penelitian+yang+digunakan+adalah+metode+penelitian+kualitatif.+Adapun%0D%0Aindikator+yang+digunakan+untuk+mengukur+kualitas+pelayanan+dalam+penelitian+ini%0D%0Amenggunakan+teori+Zeithaml%2C+yaitu+1)+Tangible+(berwujud)%2C+2)+Reliability%0D%0A(keandalan)%2C+3)+Responsiveness+(ketanggapan)%2C+4)+Assurance+(jaminan)%2C+dan+5)%0D%0AEmpathy+(empati).%0D%0AHasil+penelitian+menunjukkan+bahwa+pelayanan+yang+dilakukan+Badan%0D%0APenasihatan+Pebinaan+dan+Pelestarian+Perkawinan+di+Kota+Bandar+Lampung%0D%0Abelum+optimal+dikarekan+masih+kurang+sumber+daya+manusia+yang+bersertifikat%0D%0Asebagai+mediator%2C+fasilitas+yang+ada+di+kantor+Badan+Penasihatan+Pembinaan+dan%0D%0APelestarian+Perawinan+yang+belum+memadai%2C+belum+ada+asupan+anggaran+dari%0D%0Apemerintah%2C+dan+belum+adanya+kerjasama+dengan+organisasi+pemerhati+keluarga%0D%0Aataupun+organisasi+keagamaan.%0D%0AKata+Kunci%3A+Pelayanan%2C+Optimalisasi%2C+Perceraian.%0D%0A%0D%0Aiii%0D%0A%0D%0AABSTRACT%0D%0A%0D%0ATHE+OPTIMIZATION+OF+BADAN+PENASIHATAN+PEMBINAAN+DAN%0D%0APELESTARIAN+PERKAWINAN+(BP4)+TO+REDUCE+DIVORCE+RATES+IN%0D%0A%0D%0ABANDAR+LAMPUNG+CITY%0D%0A%0D%0ABy%0D%0A%0D%0AAHMAD+SYARIF+HIDAYATULLAH%0D%0A%0D%0AThis+research+aims+to+describe+the+process+and+implementation+of+services+as+well%0D%0Aas+the+factors+affecting+them+both+internal+and+external+determinants+conducted%0D%0Aby+Badan+Penasihatan+Pembinaan+and+Pelestarian+Perkawinan+(BP4)+in+order+to%0D%0Areduce+the+divorce+rates+in+Bandar+Lampung+City.+This+research+involved+7%0D%0A(seven)+informants+consisting+of+the+Head+of+the+Islamic+Community+Guidance+at%0D%0Athe+Ministry+of+Religion+Affairs+of+Bandar+Lampung+City%2C+the+Head+of+Districts%E2%80%99%0D%0AReligion+Affairs+Office+in+Bandar+Lampung%2C+the+Penghulu+of+Districts%E2%80%99+Religion%0D%0AAffairs+Office+in+Bandar+Lampung+and+the+residents+occupying+the+city.%0D%0AThe+research+method+used+was+a+qualitative+research+type+adopting+appropriate%0D%0Aindicators+in+Zeithaml's+theory+including+1)+tangibility%2C+2)+reliability%2C+3)%0D%0Aresponsiveness%2C+4)+assurance%2C+and+5)+empathy.%0D%0AThe+results+showed+that+the+service+of+Badan+Penasihatan+Pembinaan+and%0D%0APelestarian+Perkawinan+(BP4)+in+Bandar+Lampung+has+not+been+optimal+yet+due%0D%0Ato+the+deficiency+in+certified+human+resources+as+mediator%2C+the+inadequacy+of%0D%0Afacilities+in+the+office%2C+the+shortage+of+government+funds%2C+and+no+collaboration%0D%0Awith+family+organization+and+religion+organization.%0D%0AKeywords%3A+Service%2C+Optimization%2C+Divorce.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-06-06&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81506%2F1%2Fopen%255B8%255D&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81506%2F3%2Fopen%255B8%255D&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81506%2F5%2Fopen%255B8%255D&rft.identifier=++AHMAD+%2C+SYARIF+HIDAYATULLAH+++(2024)+OPTIMALISASI+PELAYANAN+BADAN+PENASIHATAN+PEMBINAAN+DAN+PELESTARIAN+PERKAWINAN+(BP4)+DALAM+MENGURANGI+TINGKAT+PERCERAIAN+DI+KOTA+BANDAR+LAMPUNG.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F81506%2F