?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=EFEKTIVITAS+KINERJA+OMBUDSMAN+DALAM+PENYELESAIAN+KASUS%0D%0AMALADMINISTRASI+DI+KOTA+BANDR+LAMPUNG+(STUDI+PADA+KANTOR%0D%0AOMBUDSMAN+REPUBLIK+INDONESIA+PERWAKILAN+PROVINSI+LAMPUNG)&rft.creator=Arif+Rahman%2C++Hakim%09&rft.subject=350+Administrasi+publik+dan+ilmu+militer&rft.description=Health+is+important+for+the+survival+and+prosperity+of+Indonesian+society.+Health+have%0D%0Aimportant+role+in+building+a+country's+progress+and+prosperity.+With+a+high+level+of+health%2C+a%0D%0Acountry+can+become+a+developed+country%2C+because+in+developed+countries+the+living+index+and%0D%0Ahealth+index+are+relative+high.+And+when+something+inappropriate+occurs+when+receiving%0D%0Aservices+in+hospitals+or+health+facilities%2C+the+Ombudsman+institution+plays+a+role+in+resolving%0D%0Athe+problem.%0D%0AThe+problem+with+this+research%2C+there+is+still+have+maladministration+and+public+reports%0D%0Aregarding+public+services+in+the+health+sector+at+the+Ombudsman+of+the+Republic+of+Indonesia%2C%0D%0ARepresentative+of+Lampung+Province.+This+research+aims+to+analyze+the+effectiveness+of+the%0D%0Aperformance+of+the+Ombudsman+of+the+Republic+of+Indonesia+Representative+of+Lampung%0D%0AProvince.+The+method+used+descriptive+qualitative.+The+data+collection+techniques+in+this%0D%0Aresearch+are+interviews%2C+observation+and+documentation+using+effectiveness+indicators+from%0D%0AMartani+and+Lubis+consisting+of+the+source+approach%2C+process+approach+and+target+approach.%0D%0AThe+results+of+this+research+show+that+the+effectiveness+of+the+Ombudsman's%0D%0Aperformance+in+resolving+maladministration+cases+in+Bandar+Lampung+City+can+be+said+to+be%0D%0Aeffective+in+terms+of+the+source+approach+indicator.+The+Ombudsman+can+utilize+his%0D%0Aenvironment+to+obtain+qualified+sources+and+also+manage+his+sources+better.+In+terms+of+the%0D%0ALampung+Ombudsman's+process+approach+indicators%2C+their+always+follows+existing%0D%0Aprocedures%2C+such+as+looking+at+the+rules+to+determine+a+problem%2C+resolving+it+on+time%2C+even+less%0D%0Athan+the+time+determined+by+the+Indonesian+Ombudsman.+In+terms+of+the+target+approach%0D%0Aindicator%2C+the+ombudsman+institution+has+provided+a+satisfactory+experience+to+the+community%0D%0Aand+has+targets+in+all+areas+of+public+service%2C+not+just+one+area.%0D%0AKeywords%3A+effectiveness%2C+maladministration%2C+public+administration%0D%0A%0D%0AABSTRAK%0D%0A%0D%0AKesehatan+merupakan+suatu+hal+yang+penting+bagi+keberlangsungan+hidup+serta%0D%0Akemakmuran+masyarakat+Indonesia.+Kesehatan+memiliki+peran+penting+dalam+membangun%0D%0Asuatu+kemajuan+dan+kemakmuran+negara.+Dengan+adanya+tingkat+kesehatan+yang+tinggi+maka%0D%0Asuatu+negara+dapat+menjadi+sebuah+negara+yang+maju%2C+dikarenakan+pada+negara+maju+indeks%0D%0Ahidup+dan+indeks+kesehatan+relatif+tinggi+.+dan+ketika+terjadi+suatu+hal+yang+tidak+sesuai+ketika%0D%0Amendapatkan+pelayanan+di+Rumah+sakit+ataupun+di+tempat-tempat+fasilitas+kesehatan+maka%0D%0Alembaga+Ombudsman+berperan+dalam+menyelesaikan+permasalahan+tersebut.%0D%0APermasalahan+pada+penelitian+ini+adalah+masih+adanya+terjadi+maladministrasi+dan%0D%0Alaporan+masyarakat+dengan+pelayanan+publik+bidang+Kesehatan+di+Ombudsman+Republik%0D%0AIndonesia+Perwakilan+Provinsi+Lampung.+Penelitian+ini+bertujuan+untuk+menganalisis%0D%0Aefektivitas+kinerja+Ombudsman+Republik+Indonesia+Perwakilan+Provinsi+Lampung.+Metode%0D%0Ayang+digunakan+adalah+deskriftif+kualitatif.+Teknik+pengumpulan+data+yang+dipakai+dalam%0D%0Apenelitian+ini+adalah+Wawancara%2C+Observasi%2C+dan+Dokumentasi+yang+dikaji+dengan+indikator%0D%0Aefektivitas+dari+Martani+dan+Lubis+yang+terdiri+dari+Pendekatan+Sumber%2C+Pendekatan+proses%2C%0D%0Adan+Pendekatan+Sasaran.%0D%0AHasil+dari+penelitian+ini+menunjukkan+efektivitas+kinerja+Ombudsman+dalam%0D%0Apenyelesaian+kasus+maladministrasi+di+Kota+Bandar+Lampung+dapat+dikatakan+sudah+efektif%0D%0Apada+indikator+pendekatan+sumber+Ombudsman+dapat+memanfaatkan+lingkungannya+untuk%0D%0Amendapatkan+sumber-sumber+yang+mumpuni+dan+juga+mengelola+sumbernya+menjadi+lebih%0D%0Abaik.+Pada+indikator+pendekatan+proses+Ombudsman+Lampung+selalu+mengikuti+prosedur+yang%0D%0Aada+seperti+melihat+aturan-aturannya+untuk+menentukan+suatu+permasalahan%2C+menyelesaikan%0D%0Atepat+waktu+bahkan+kurang+dari+waktu+yang+telah+ditentukan+oleh+Ombudsman+RI.+Pada%0D%0Aindikator+pendekatan+sasaran+lembaga+ombudsman+telah+memberikan+sesuatu+pengalaman%0D%0Ayang+memuaskan+kepada+masyarakat+serta+memiliki+target+pada+semua+bidang+pelayanan%0D%0Apublik+tidak+hanya+satu+bidang+saja.%0D%0AKata+Kunci%3A+Efektivitas%2C+maladministrasi%2C+pelayanan+publik&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-03-26&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81839%2F1%2F1.%2520ABSTRAK%2520-%2520ABSTRACT%2520-%2520Kak%2520Dan.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81839%2F2%2F2.%25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