?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KEPUASAN+PENSIUNAN+PEGAWAI+NEGERI+SIPIL+(PNS)%0D%0A%0D%0ATERHADAP+PELAYANAN+KLAIM+SATU+JAM%0D%0A%0D%0ADI+PT.+TASPEN+PERSERO+KANTOR+CABANG+BANDAR+LAMPUNG&rft.creator=Annisa+%2C+Zulvani+%09&rft.subject=300+Ilmu+sosial&rft.description=PT+Taspen+Persero+Kantor+Cabang+Bandar+Lampung+merupakan+suatu+instansi%0D%0Ayang+memberikan+pelayanan+kepada+pensiunan.+Klaim+satu+jam+merupakan+inovasi%0D%0Apelayanan+yang+diciptakan+untuk+memberikan+kemudahan+kepada+pensiunan+dalam%0D%0Aproses+penyelesaian+surat+perintah+pembayaran+(SPP)+klaim+langsung+yang+dimulai%0D%0Adari+peserta+memperoleh+nomor+antrian+sampai+dengan+dibayarkan+secara+tunai%0D%0Adengan+waktu+paling+lambat+satu+jam.+Kepuasaan+pelanggan+adalah+perasaan%0D%0Asenang+atau+rasa+kecewanya+seseorang+yang+muncul+setelah+ia+membandingkan%0D%0Aanatara+persepsi+terhadap+hasil+(kinerja)+suatu+produk%2Fjasa+yang+di+dapatkan+dengan%0D%0Aharapan-harapannya.+Pengukuran+kepuasaan+klaim+satu+jam+dilakukan+untuk%0D%0Amengetahui+tingkat+kepuasaan+pensiunan+terhadap+pelayanan+klaim+satu+jam+yang%0D%0Adiberikan+PT.+Taspen+Persero.+Penelitian+ini+bertujuan+untuk+memperoleh+hasil%0D%0Ahitung+Tingkat+Kepuasaan+Pensiunan+Pegawai+Negeri+Sipil+(PNS)+Terhadap%0D%0APelayanan+Klaim+Satu+Jam+di+PT.+Taspen+Persero+Kantor+Cabang+Bandar+Lampung.%0D%0AJenis+penelitian+ini+menggunakan+metode+kuantitatif+deskriptif+dengan%0D%0Amenggunakan+teori+kepuasaan+Pelanggan+menurut+Supranto+(2021).+Hasil%0D%0Apenelitian+ini+menunjukkan+bahwa+kepuasaan+Pensiunan+Pegawai+Negeri+Sipil%0D%0Aterhadap+pelayanan+klaim+satu+jam+ini+merasa+sangat+puas+dengan+persentase+hasil%0D%0Ahitung+99%25%2C+persentase+ini+berada+pada+tingkat+sangat+tinggi.+Hal+ini+berarti%0D%0Aresponden+yang+dalam+hal+ini+ialah+pensiunan+pegawai+negeri+sipil+sangat+baik%0D%0Adalam+menerima+pelayanan+klaim+satu+jam+sebagai+sistem+pelayanan+pengajuan%0D%0Aklaim+dalam+waktu+satu+jam.%0D%0A%0D%0AKata+Kunci%3A+Pelayanan+Publik%2C+Kepuasaan+Pelanggan%2C+Klaim+Satu+Jam%0D%0APT+Taspen+Persero+Bandar+Lampung+Branch+Office+is+an+agency+that+provides+services+to%0D%0Aretirees.+One+hour+claim+is+a+service+innovation+created+to+make+it+easier+for+retirees+in+the%0D%0Aprocess+of+completing+a+direct+claim+payment+order+(SPP)+starting+from+the+participant%0D%0Aobtaining+a+queue+number+to+processing+in+cash+with+a+maximum+time+of+one+hour.+Customer%0D%0Asatisfaction+is+a+person's+feeling+of+happiness+or+disappointment+that+arises+after+he+compares%0D%0Ahis+perception+of+the+results+(performance)+of+a+product%2Fservice+obtained+with+his+expectations.%0D%0AOne+hour+claim+satisfaction+measurement+was+carried+out+to+determine+the+level+of+retiree%0D%0Asatisfaction+with+the+one+hour+claim+service+provided+by+PT.+Taspen+Persero.+This+research%0D%0Aaims+to+obtain+the+results+of+calculating+the+satisfaction+level+of+retired+civil+servants+(PNS)%0D%0Aregarding+the+one+hour+claim+service+at+PT.+Taspen+Persero+Bandar+Lampung+Branch+Office.%0D%0AThis+type+of+research+uses+quantitative+descriptive+methods+using+the+theory+of+customer%0D%0Asatisfaction+according+to+Supranto+(2021).+The+results+of+this+research+show+that+the%0D%0Asatisfaction+of+Retired+Civil+Servants+with+the+one+hour+claims+service+is+very+satisfied+with+the%0D%0Acalculated+percentage+of+99%25%2C+this+percentage+is+at+a+very+high+level.+This+means+that+the%0D%0Arespondent%2C+who+in+this+case+is+a+retired+civil+servant%2C+is+very+good+at+receiving+one+hour+claims%0D%0Aservice+as+a+one+hour+claims+service+system.%0D%0A%0D%0AKeywords%3A+Public+Services%2C+Consumer+Satisfacion%2C+One+Hour+Claim&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+POLITIK++&rft.date=2024-08-22&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81980%2F1%2FABSTRAK%2520SKRIPSI_ANNISA%2520ZULVANI%2520-%2520Annisa%2520zulvani.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81980%2F2%2FSKRIPSI%2520FULL_ANNISA%2520ZULVANI%2520-%2520Annisa%2520zulvani.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F81980%2F3%2FSKRIPSI%2520TANPA%2520PEMBAHASAN_ANNISA%2520ZULVANI%2520-%2520Annisa%2520zulvani.pdf&rft.identifier=++Annisa+%2C+Zulvani+++(2024)+ANALISIS+KEPUASAN+PENSIUNAN+PEGAWAI+NEGERI+SIPIL+(PNS)+TERHADAP+PELAYANAN+KLAIM+SATU+JAM+DI+PT.+TASPEN+PERSERO+KANTOR+CABANG+BANDAR+LAMPUNG.++FAKULTAS+ILMU+SOSIAL+DAN+POLITIK+%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F81980%2F