?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENERAPAN+APLIKASI+BUKU+TAMU+PADA+BIRO+PENGADAAN%0D%0ABARANG+DAN+JASA+PROVINSI+LAMPUNG+DALAM+MENINGKATKAN%0D%0A%0D%0AKUALITAS+PELAYANAN&rft.creator=%09Alfiana+%2C+Khoirunnissa%09&rft.subject=300+Ilmu+sosial&rft.description=Aplikasi+buku+tamu+telah+ditetapkan+oleh+Biro+Pengadaan+Barang+dan+Jasa+Provinsi%0D%0ALampung+sebagai+sistem+pencatatan+tamu+secara+digital+sejak+tahun+2021.%0D%0AMeskipun+sempat+dinonaktifkan+pada+tahun+2023+setelah+dilakukan+perbaikan+dan%0D%0Areaktivasi+pada+tahun+2024%2C+aplikasi+buku+tamu+menunjukkan+peran+penting+dalam%0D%0Amendukung+standar+pelayanan+dan+tata+kelola+pengadaan+barang+dan+jasa+yang+lebih%0D%0Abaik.+Aplikasi+ini+dirancang+untuk+menggantikan+pencatatan+tamu+secara+manual%0D%0Adengan+sistem+digital%2C+sehingga+diharapkan+dapat+mampu+mencatat+informasi+tamu%0D%0Alebih+cepat+dan+akurat.+Penelitian+ini+bertujuan+untuk+menganalisis+penerapan%0D%0Aaplikasi+buku+tamu+pada+Biro+Pengadaan+Barang+dan+Jasa+Provinsi+Lampung+dalam%0D%0Ameningkatkan+kualitas+pelayanan+dan+mengidentifikasi+hambatannya.+Metode+yang%0D%0Adigunakan+pada+penelitian+ini+adalah+kualitatif+deskriptif+yang+dianalisis%0D%0Amenggunakan+hasil+kajian+dari+riset+Harvard+JFK+School+of+Government+(Indrajit%2C%0D%0A2002)+yaitu+support%2C+capacity%2C+dan+value.+Teknik+pengumpulan+data+melalui%0D%0Awawancara%2C+dokumentasi%2C+dan+observasi.+Berdasarkan+hasil+penelitian+yang%0D%0Adiperoleh+menunjukkan+bahwa+elemen+value+sudah+baik%2C+namun+terdapat+elemen%0D%0Ayang+belum+terpenuhi+yaitu+pada+elemen+support+dan+capacity.+Adapun+yang%0D%0Amenjadi+hambatan+dalam+penggunaan+aplikasi+buku+tamu+terlihat+pada+kurangnya%0D%0Adukungan+berupa+belum+tersedianya+panduan+pelayanan+aplikasi+buku+tamu%2C%0D%0Asosialisasi+belum+dilakukan+secara+aktif%2C+masih+kurangnya+kesiapan+sumber+daya%0D%0Apelaksana+dikarenakan+pelatihan+yang+tidak+memadai%2C+dan+tidak+tersedianya%0D%0Ainfrastruktur+penunjang+bagi+pengguna+layanan+berupa+jaringan+internet+yang+bisa%0D%0Adiakses+diruang+publik.+Meskipun+aplikasi+buku+tamu+memiliki+potensi+untuk%0D%0Ameningkatkan+kualitas+pelayanan+publik+di+Biro+Pengadaan+Barang+dan+Jasa%0D%0AProvinsi+Lampung%2C+tetapi+optimalisasi+penerapannya+memerlukan+perencanaan%0D%0Ayang+lebih+matang%2C+peningkatan+kompetensi+sumber+daya+manusia%2C+dan+pengelolaan%0D%0Ayang+efektif.%0D%0AKata+Kunci%3A+Aplikasi+Buku+Tamu%2C+Pelayanan+Publik%2C+Biro+Pengadaan+Barang+dan%0D%0AJasa%2C+E-government%2C+Digitalisasi.%0D%0AThe+visitor+book+application+has+been+implemented+by+the+Procurement+Bureau+of%0D%0AGoods+and+Services%2C+Lampung+Province%2C+as+a+digital+visitor+recording+system+since%0D%0A2021.+Although+it+was+temporarily+deactivated+in+2023%2C+following+improvements%0D%0Aand+reactivation+in+2024%2C+the+application+demonstrated+a+crucial+role+in+supporting%0D%0Ahigher+service+standards+and+better+governance+in+procurement+processes.+The%0D%0Aapplication+is+designed+to+replace+manual+visitor+recording+with+a+digital+system%2C%0D%0Aaiming+to+record+visitor+information+more+quickly+and+accurately.+This+study+aims%0D%0Ato+analyzed+the+implementation+of+the+visitor+book+application+at+the+Procurement%0D%0ABureau+of+Goods+and+Services%2C+Lampung+Province%2C+in+improving+service+quality%0D%0Aand+identifying+its+challenges.+The+research+uses+a+descriptive+qualitative+method%2C%0D%0Aanalyzed+through+the+results+of+the+study+from+Harvard+JFK+School+of+Government%0D%0Aresearch+(Indrajit%2C+2002)+of+support%2C+capacity%2C+and+value.+Data+collection%0D%0Atechniques+include+interviews%2C+documentation%2C+and+observation.+The+findings%0D%0Aindicate+that+while+the+value+element+is+well-fulfilled%2C+there+are+shortcomings+in+the%0D%0Asupport+and+capacity+elements.+Challenges+in+using+the+visitor+book+application%0D%0Ainclude+a+lack+of+support%2C+such+as+the+absence+of+a+comprehensive+service+guide+for%0D%0Athe+application%2C+insufficient+socialization+efforts%2C+inadequate+preparation+of%0D%0Apersonnel+due+to+insufficient+training%2C+and+the+lack+of+supporting+infrastructure%2C%0D%0Asuch+as+accessible+internet+in+public+areas.+Although+the+visitor+book+application%0D%0Ahas+the+potential+to+enhance+public+service+quality+at+the+Procurement+Bureau+of%0D%0AGoods+and+Services%2C+Lampung+Province%2C+but+optimizing+its+implementation+requires%0D%0Amore+thorough+planning%2C+improved+human+resource+competencies%2C+and+effective%0D%0Amanagement.%0D%0A%0D%0AKeywords%3A+Visitor+Book+Application%2C+Public+Service%2C+Procurement+Bureau+of+Goods%0D%0Aand+Services%2C+E-government%2C+Digitalization.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+POLITIK++&rft.date=2024-10-01&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82213%2F1%2FABSTRAK%2520ALFIANA%2520-%2520Alfiana%2520Khoirunnissa.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82213%2F2%2FSKRIPSI%2520FULL%2520ALFIANA%2520FIX%2520-%2520Alfiana%2520Khoiru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