?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=OPTIMALISASI+PELAYANAN+PRIMA+MELALUI+SISTEM%0D%0AANTREAN+ONLINE+MOBILE+JKN+DI+RSUD+PRINGSEWU&rft.creator=%09Elisabet+%09%2C+Lili+Suasha+&rft.subject=300+Ilmu+sosial&rft.description=Permasalahan+pelayanan+antrean+online+Mobile+JKN+di+fasilitas+kesehatan+seperti%0D%0Apenumpukan+pasien%2C+lambannya+proses+pelayanan+kesehatan%2C+terbatasnya+akses%0D%0Apelayanan+prima%2C+waktu+tunggu+yang+lama%2C+error+pada+aplikasi%2C+dan+pelayanan%0D%0Aoleh+staf+pendaftaran+yang+kurang+baik+mengindikasi+pemanfaatan+antrean+online%0D%0AMobile+JKN+dalam+menciptakan+pelayanan+yang+prima+diperlukan+agar%0D%0Ameningkatkan+kualitas+pelayanan+yang+memuaskan+kepada+pasien+JKN-KIS+di%0D%0ARSUD+Pringsewu.+Penelitian+ini+bertujuan+untuk+menganalisis+pelayanan+antrean%0D%0Aonline+Mobile+JKN+dalam+menciptakan+optimalisasi+pelayanan+prima+di+RSUD%0D%0APringsewu.+Penelitian+ini+dilakukan+dengan+menggunakan+pendekatan+kualitatif%0D%0Adeskriptif.+Analisis+dilakukan+dengan+menggunakan+teori+pelayanan+prima%0D%0A(Barata%2C+2003)+yang+terdiri+dari+6+(enam)+aspek%2C+yaitu+kemampuan+(ability)%2C+sikap%0D%0A(attitude)%2C+penampilan+(appearance)%2C+tindakan+(action)%2C+dan+tanggung+jawab%0D%0A(acountability).+Data+penelitian+diperoleh+dari+hasil+pengumpulan+data+melalui%0D%0Awawancara%2C+observasi%2C+dan+dokumentasi.+Berdasarkan+penelitian+yang+dilakukan%0D%0Amaka+diperoleh+hasil+bahwa+pelayanan+antrean+online+Mobile+JKN+dalam%0D%0Amenciptakan+optimalisasi+pelayanan+prima+belum+berjalan+dengan+cukup+baik%2C%0D%0Asehingga+terdapat+beberapa+catatan+perbaikan.+Diketahui+bahwa+terdapat+4+(empat)%0D%0Aaspek+yang+memerlukan+perbaikan%2C+yaitu+aspek+kemampuan+yang+berkaitan%0D%0Adengan+kendala+komunikasi+dengan+masyarakat%2C+aspek+sikap+pada+staf%0D%0Aadministrasi+yang+kurang+ramah+dalam+melayani+pasien+antrean+online%2C+aspek%0D%0Aperhatian+yang+berkaitan+dengan+kekurangan+penyelenggara+dalam+memfasilitasi%0D%0Alaman+kritik+dan+saran+bagi+pasien%2C+serta+aspek+penampilan+yang+berkaitan+dengan%0D%0Atampilan+aplikasi+dan+fasilitas+rumah+sakit.+Terdapat+faktor+pendukung+pelayanan%0D%0Aprima+berupa+kemudahan+akses+layanan+dan+komitmen+pelayanan.+Kemudian%0D%0Afaktor+penghambat+berupa+kurangnya+sarana+dan+prasarana%2C+sosialisasi+dan%0D%0Aedukasi%2C+serta+sumber+daya+manusia.%0D%0AKata+Kunci%3A+Pelayanan+Publik%2C+Pelayanan+Prima%2C+Pelayanan+Antrean+Online%0D%0AMobile+JKN+online+queue+service+problems+in+health+facilities+such+as%0D%0Aaccumulation+of+patients%2C+slow+health+service+processes%2C+limited+access+to%0D%0Aexcellent+services%2C+long+waiting+times%2C+error+on+the+application%2C+and+poor+service%0D%0Aby+registration+staff+indicates+use+of+the+Mobile+JKN+online+queuing+system+in%0D%0Acreating+excellent+service+is+needed+to+improve+the+quality+of+satisfactory+service%0D%0Ato+JKN-KIS+patients+at+Pringsewu+Regional+Hospital.+This+research+aims+to%0D%0Aanalyze+Mobile+JKN+online+queuing+service+in+creating+optimal+service+excellence%0D%0Aat+Pringsewu+Regional+Hospital.+This+research+was+conducted+using+a+descriptive%0D%0Aqualitative+approach.+The+analysis+was+carried+out+using+excellent+service+theory%0D%0A(Barata%2C+2003)+which+consists+of+6+(six)+aspects%2C+namely+ability%2C+attitude%2C%0D%0Aappearance%2C+action+%2C+and+responsibility.+Research+data+was+obtained+from+the%0D%0Aresults+of+data+collection+through+interviews%2C+observation+and+documentation.%0D%0ABased+on+the+research+carried+out%2C+the+results+obtained+were+that+Mobile+JKN%0D%0Aonline+queuing+system+in+creating+optimal+service+excellence+has+not+gone+well%0D%0Aenough%2C+so+there+are+several+notes+for+improvement.+It+is+known+that+there+are+4%0D%0A(four)+aspects+that+require+improvement%2C+namely+the+ability+aspect+related+to%0D%0Acommunication+barriers+with+the+community%2C+the+attitude+aspect+of+administrative%0D%0Astaff+who+are+less+friendly+in+serving+queue+patients.+online%2C+attention+aspects%0D%0Arelated+to+the+organizer's+shortcomings+in+facilitating+criticism+and+suggestions%0D%0Apages+for+patients%2C+as+well+as+appearance+aspects+related+to+the+appearance+of+the%0D%0Aapplication+and+hospital+facilities.+There+are+supporting+factors+for+excellent%0D%0Aservice+in+the+form+of+easy+access+to+services+and+service+commitment.+Then+the%0D%0Ainhibiting+factors+include+lack+of+facilities+and+infrastructure%2C+socialization+and%0D%0Aeducation%2C+and+human+resources.%0D%0AKeywords%3A+Public+Service%2C+Excellent+Service%2C+Mobile+JKN+Online+Queue+Service&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+POLITIK++&rft.date=2024-09-26&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82249%2F1%2FABSTRAK-Elisabet%2520Lili%2520Suasha%2520-%2520Elisabet%2520Lili%2520Suasha.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82249%2F2%2FSkripsi%2520Tanpa%2520Lampiran-Elisabet%2520Lili%2520Suasha%2520-%2520Elisabet%2520Lili%2520Suasha.pdf&rft.format=text&rft.ide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