?url_ver=Z39.88-2004&rft_id=1816041049&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=TINGKAT+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN+PUBLIK+DI+PUSKESMAS+HAJIMENA+NATAR&rft.creator=Agung++%2C+Nugroho&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Pelayanan+publik+yang+baik+adalah+pelayanan+yang+mampu+memberikan+kepuasan+kepada+masyarakat.+Kepuasan+ini+dapat+terwujud+apabila+pelayanan+yang+diberikan+sesuai+dengan+standar+pelayanan+yang+ditetapkan.+Penelitian+ini+bertujuan+untuk+menganalisis+tingkat+kepuasan+masyarakat+terhadap+pelayanan+publik+yang+diberikan+oleh+Puskesmas+Hajimena+Natar.+Kepuasan+masyarakat+diukur+menggunakan+sembilan+indikator+yang+merujuk+pada+pedoman+Survei+Kepuasan+Masyarakat+Permenpan+No.+14+Tahun+2017.+Penelitian+ini+menggunakan+metode+deskriptif+kuantitatif+dengan+teknik+pengumpulan+data+melalui+kuesioner+yang+melibatkan+310+responden.+Berdasarkan+penelitian+yang+dilakukan+peneliti+diperoleh+hasil+bahwa+tingkat+kepuasan+masyarakat+terhadap+pelayanan+publik+puskesmas+hajimena+berada+dalam+kategori+%E2%80%9CA%E2%80%9D+dengan+predikat+%E2%80%9CSangat+Baik%E2%80%9D.+Nilai+Indeks+Kepuasan+Masyarakat+(IKM)+dari+9+(sembilan)+unsur+sebesar+3%2C617+dan+dengan+nilai+konversi+IKM+sebesar+91%2C7.+Indikator+yang+memiliki+nilai+IKM+tertinggi+sangat+baik+terdapat+pada+dua+indikator+yakni+perilaku+pelaksana+(6%2C92)%2C+sarana+dan+prasarana+(6%2C56).+Selain+itu%2C+indikator+yang+berada+dalam+kategori+baik+adalah+kewajaran+biaya+(6%2C58)%2C+kompetensi+pelaksana+(7%2C87)%2C+persyaratan+pelayanan+(6%2C41)%2C+produk+spesifikasi+jenis+pelayanan+(7%2C38)%2C+prosedur+pelayanan+(6%2C28)%2C+waktu+pelayanan+(6%2C28).+Dan+pengaduan%2C+saran+dan+masukan+(6%2C34).+Kesimpulan+dari+penelitian+ini+adalah+bahwa+pelayanan+di+Puskesmas+Hajimena+Natar+secara+umum+cukup+baik%2C+meskipun+ada+beberapa+aspek+yang+memerlukan+perhatian+lebih%2C+seperti+penyediaan+sarana+dan+prasarana+yang+memadai%2C+serta+pengelolaan+pengaduan+yang+lebih+efektif.+Hasil+penelitian+ini+diharapkan+dapat+menjadi+acuan+bagi+pengelola+Puskesmas+Hajimena+Natar+dalam+meningkatkan+pelayanan+guna+memenuhi+kebutuhan+masyarakat+secara+optimal.%0D%0A%0D%0AKata+Kunci%3A+%3A+Survei+Kepuasan+Masyarakat%2C+Pelayanan+Puskesmas%2C+Evaluasi+Pelayanan+Kesehatan+%0D%0A%0D%0AGood+public+service+is+the+one+that+can+provide+satisfaction+to+the+community.+This+satisfaction+can+be+realized+if+the+services+provided+meet+the+established+service+standards.+This+study+aims+to+analyze+the+level+of+community+satisfaction+with+the+public+services+provided+by+Puskesmas+Hajimena+Natar.+Community+satisfaction+is+measured+using+nine+indicators+referring+to+the+guidelines+of+the+Public+Satisfaction+Survey%2C+Permenpan+No.+14+of+2017.+This+study+uses+a+descriptive+quantitative+method+with+data+collection+techniques+through+questionnaires+involving+310+respondents.+Based+on+the+research+conducted%2C+the+results+show+that+the+community+satisfaction+level+with+public+services+at+Puskesmas+Hajimena+is+categorized+as+%22A%22+with+the+predicate+%22Very+Good.%22+The+Index+of+Community+Satisfaction+(IKM)+for+the+9+indicators+is+3%2C617%2C+with+an+IKM+conversion+value+of+91%2C7.+The+indicators+with+the+highest+IKM+values+categorized+as+%22very+good%22+are+the+fairness+of+costs+(6%2C92)+and+competence+of+the+staff+(6%2C56).+There+are+five+indicators+categorized+as+%22good%2C%22+including+service+requirements+(6%2C58)%2C+product+specification+(7%2C87)%2C+service+procedures+(6%2C41)%2C+service+time+(7%2C38)%2C+and+complaint+handling%2C+suggestions%2C+and+feedback+(6%2C28).+There+are+two+indicators+categorized+as+%22fair%2C%22+namely+staff+behavior+(6%2C28)+and+facilities+and+infrastructure+(6%2C34).+The+conclusion+of+this+study+is+that+the+service+at+Puskesmas+Hajimena+Natar+is+generally+good%2C+although+some+aspects+need+more+attention%2C+such+as+providing+adequate+facilities+and+more+effective+complaint+management.+The+results+of+this+study+are+expected+to+serve+as+a+reference+for+the+management+of+Puskesmas+Hajimena+Natar+in+improving+services+to+optimally+meet+community+needs.%0D%0A%0D%0AKeywords%3A+Citizen+Satisfaction+Survey%2C+Health+Center+Services%2C+Health+%0D%0AService+Evaluation+%0D%0A&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-12-16&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82573%2F1%2F1.%2520ABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82573%2F2%2F2.%2520SKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82573%2F3%2F3.%2520SKRIPSI%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++Agung+%2C+Nugroho++(2024)+TINGKAT+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN+PUBLIK+DI+PUSKESMAS+HAJIMENA+NATAR.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F82573%2F