?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=HUBUNGAN+WAKTU+TUNGGU+PELAYANAN+RESEP+BERBASIS%0D%0AAPLIKASI+SIMPUS+(SISTEM+INFORMASI+MANAJEMEN%0D%0APUSKESMAS)+TERHADAP+KEPUASAN+PENGGUNA%0D%0ADI+INSTALASI+FARMASI+PUSKESMAS+MENUR%0D%0A%0D%0AKOTA+SURABAYA&rft.creator=Dina+%2C+Silmi+Lathifah%09&rft.subject=610+Ilmu+kedokteran%2C+ilmu+pengobatan+dan+ilmu+kesehatan&rft.description=Latar+belakang%3A+Kepuasan+pengguna+layanan+kesehatan+merupakan+perasaan+yang%0D%0Amuncul+akibat+kinerja+layanan+kesehatan+yang+diterima+melebihi+ekspektasinya%0D%0Asendiri.+Salah+satu+bentuk+pelayanan+kesehatan+adalah+waktu+tunggu+yang+di%0D%0Adalamnya+mencakup+waktu+tunggu+resep.+Pengguna+layanan+kesehatan+sebaiknya%0D%0Atidak+menunggu+terlalu+lama+untuk+resepnya+dilayani+karena+dapat+mempengaruhi%0D%0Atingkat+kepuasan+terhadap+suatu+layanan+kesehatan.+Waktu+tunggu+resep+diatur%0D%0Adalam+Permenkes+Nomor+129%2FMenkes%2FSK%2FII%2F2008+yaitu+untuk+obat+jadi+%E2%89%A4+30+menit%0D%0Adan+untuk+obat+racik+%E2%89%A4+60+menit.+Tujuan+dari+penelitian+ini+adalah+untuk+mengetahui%0D%0Arata-rata+waktu+tunggu+pelayanan+resep+obat+jadi+dan+racik+berbasis+aplikasi%0D%0ASIMPUS+dan+hubungannya+dengan+kepuasan+pengguna+di+Instalasi+Farmasi%0D%0APuskesmas+Menur+Kota+Surabaya.%0D%0A%0D%0AMetode%3A+Penelitian+ini+bersifat+non-eksperimental+dengan+pendekatan+cross-%0D%0Asectional+dan+menggunakan+kuesioner+sebagai+instrumen+penelitian.+Teknik%0D%0A%0D%0Apengambilan+sampel+yang+digunakan+adalah+systematic+simple+random+sampling.%0D%0A147+pengguna+di+Instalasi+Farmasi+Puskesmas+Menur+bertindak+sebagai+subjek%0D%0Apenelitian+yang+mengisi+kuesioner+RATER+(Responsiveness%2C+Assurance%2C+Tangibles%2C%0D%0AEmpathy%2C+Reliability).%0D%0AHasil%3A+Pada+dimensi+responsiveness%2C+nilai+p-value+adalah+0%2C000.+Pada+dimensi%0D%0Aassurance%2C+nilai+p-value+adalah+0%2C004.+Pada+dimensi+tangibles%2C+nilai+p-value+adalah%0D%0A0%2C004.+Pada+dimensi+empathy%2C+nilai+p-value+adalah+0%2C000.+Pada+dimensi+reliability%2C%0D%0Anilai+p-value+adalah+0%2C000.+Rata-rata+waktu+tunggu+yang+diperlukan+untuk%0D%0Apelayanan+resep+berbasis+aplikasi+SIMPUS+di+Instalasi+Farmasi+Puskesmas+Menur%0D%0Aadalah+9+menit+3+detik+untuk+obat+jadi+dan+22+menit+26+detik+untuk+obat+racik.%0D%0AKesimpulan%3A+Hasil+penelitian+menunjukkan+bahwa+ada+hubungan+antara+waktu%0D%0Atunggu+pelayanan+resep+berbasis+aplikasi+SIMPUS+dengan+kepuasan+pengguna+di%0D%0AInstalasi+Farmasi+Puskesmas+Menur+Kota+Surabaya.%0D%0AKata+kunci%3A+Waktu+tunggu+pelayanan+resep%2C+Kepuasan%2C+Puskesmas+Menur.%0D%0A%0D%0ABackground%3A+Health+service+user+satisfaction+is+a+feeling+that+arises+because+the%0D%0Aperformance+of+the+health+services+received+exceeds+their+own+expectations.+One%0D%0Aform+of+health+service+is+waiting+time%2C+which+includes+prescription+waiting+time.%0D%0AHealth+service+users+should+not+wait+too+long+for+their+prescriptions+to+be+served%0D%0Abecause+it+can+affect+the+level+of+satisfaction+with+a+health+service.+The+waiting+time%0D%0Afor+prescriptions+is+regulated+in+Permenkes+Number+129%2FMenkes%2FSK%2FII%2F2008%2C%0D%0Anamely+for+finished+non-compound+drug+%E2%89%A4+30+minutes+and+for+compound+drugs+%E2%89%A4%0D%0A60+minutes.+The+purpose+of+this+study+was+to+determine+the+average+waiting+time%0D%0Afor+prescription+services+for+non-compound+and+compound+drugs+based+on+the%0D%0ASIMPUS+application+and+its+relationship+with+user+satisfaction+at+the+Menur+Health%0D%0ACenter+Pharmacy+Installation%2C+Surabaya+City.%0D%0AMethods%3A+This+research+is+non-experimental+with+a+cross-sectional+approach+and%0D%0Auses+a+questionnaire+as+research+instrument.+The+sampling+technique+used+was%0D%0Asystematic+simple+random+sampling.+147+users+at+the+Menur+Health+Center%0D%0APharmacy+Installation+acted+as+research+subjects+who+filled+out+the+RATER%0D%0A(Responsiveness%2C+Assurance%2C+Tangibles%2C+Empathy%2C+Reliability)+questionnaire.%0D%0AResults%3A+In+the+responsiveness+dimension%2C+the+p-value+is+0.000.+In+the+assurance%0D%0Adimension%2C+the+p-value+is+0.004.+In+the+tangibles+dimension%2C+the+p-value+is+0.004.+In%0D%0A%0D%0Athe+empathy+dimension%2C+the+p-value+is+0.000.+In+the+reliability+dimension%2C+the+p-%0D%0Avalue+is+0.000.+The+average+of+waiting+time+required+for+SIMPUS+application-based%0D%0A%0D%0Aprescription+services+at+the+Menur+Health+Center+Pharmacy+Installation+is+9+minutes%0D%0A3+seconds+for+finished+non-compound+drug+and+22+minutes+26+seconds+for%0D%0Acompound+drugs.%0D%0AConclusion%3A+The+results+showed+that+there+was+a+relationship+between+waiting+time%0D%0Afor+prescription+services+based+on+the+SIMPUS+application+and+user+satisfaction+at%0D%0Athe+Menur+Health+Center+Pharmacy+Installation+in+Surabaya+City.%0D%0AKeywords%3A+Waiting+time+of+prescription+service%2C+Satisfaction%2C+Menur+Health%0D%0ACenter.&rft.publisher=FAKULTAS+KEDOKTERAN&rft.date=2024-04-22&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82673%2F1%2FDINA%2520SIL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