?url_ver=Z39.88-2004&rft_id=2112011466+&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PERLINDUNGAN+KONSUMEN+TERHADAP+PERUBAHAN+LAYANAN%0D%0APEMESANAN+TIKET+KAPAL+PELABUHAN++%0D%0A(Studi+Pada+PT.+Angkutan+Sungai+Danau+Penyeberangan+(ASDP)+Indonesia%0D%0AFerry+(Persero)+Cabang+Pelabuhan+Merak)+&rft.creator=RAHMAN%2C+MARINDA&rft.subject=340+Ilmu+hukum&rft.subject=341+Hukum-hukum+negara&rft.subject=342+Hukum+tata+negara%3A&rft.description=Perusahaan+transportasi+PT.+ASDP+Indonesia+Ferry+(Persero)+Cabang+Pelabuhan%0D%0AMerak%2C+dalam+menjalankan+operasionalnya+sebagai+pengangkut+berpotensi%0D%0Amenimbulkan+kerugian+yang+dialami+oleh+konsumen+akibat+perubahan+layanan%0D%0Apemesanan+tiket+kapal.+Oleh+karena+itu%2C+akan+diteliti+hal-hal+yang+berkaitan%0D%0Adengan+hubungan+hukum+yang+terjadi+antara+konsumen+dengan+jasa+transportasi%0D%0Alaut%2C+upaya+penyelesaian+yang+dilakukan+PT.+ASDP+Indonesia+Ferry+(Persero)%0D%0ACabang+Pelabuhan+Merak%2C+dan+bentuk+perlindungan+hukum+terhadap+konsumen%0D%0Aterhadap+konsumen+akibat+kesalahan+dalam+pemesanan+tiket+kapal+%0D%0AMetode+penelitian+yang+digunakan+dalam+penelitian+ini+adalah+normatif-empiris%0D%0Adengan+pendekatan+masalah+yuridis+normatif+dan+tipe+penelitian+deskriptif.+Data%0D%0Ayang+digunakan+dalam+penelitian+ini+adalah+data+primer+dan+data+sekunder.%0D%0APengumpulan+data+dilakukan+dengan+cara+studi+kepustakaan%2C+studi+dokumen%2C+serta%0D%0Awawancara.+Setelah+data+terkumpul+kemudian+di+analisis+secara+kualitatif+untuk%0D%0Amemperoleh+suatu+kesimpulan.+%0D%0AHasil+penelitian+menunjukkan+bahwa+hubungan+hukum+antara+konsumen+dan+PT.%0D%0AASDP+Indonesia+Ferry+(Persero)+dalam+pemesanan+tiket+kapal+melalui+aplikasi%0D%0Aferizy+berupa+perjanjian+jual-beli.+Konsumen+membeli+tiket+untuk+mendapatkan+%0D%0Alayanan+penyeberangan%2C+sementara+PT.+ASDP+Indonesia+Ferry+berkewajiban+%0D%0Amenyediakan+fasilitas+sesuai+tiket+yang+dibeli.+Upaya+penyelesaian+yang+dilakukan%0D%0Aoleh+PT.+ASDP+Indonesia+Ferry+(Persero)+adalah+memberikan+hak+konsumen%0D%0Aberupa+ganti+kerugian+dengan+kebijakan+waktu+selambat-lambatnya+2+(dua)+jam%0D%0Asebelum+jadwal+masuk+pelabuhan.+Berdasarkan+Pasal+4+UUPK+yang+memberikan%0D%0Ahak+dasar+kepada+konsumen%2C+seperti+hak+untuk+mendapatkan+informasi+yang+jelas%2C%0D%0Abarang+dan+jasa+yang+sesuai%2C+serta+perlakuan+yang+adil.+Konsumen+juga+berhak%0D%0Aatas+ganti+rugi+apabila+mengalami+kerugian+akibat+tindakan+pelaku+usaha.++%0D%0AKata+kunci%3A++Perlindungan+Konsumen%2C+Perubahan+Layanan+Pemesanan%0D%0ATiket%2C+PT.+ASDP+Indonesia+Ferry+(Persero)+Cabang+Pelabuhan%0D%0AMerak+%0D%0A%0D%0A+%0D%0ATransportation+company+PT.+ASDP+Indonesia+Ferry+(Persero)+Merak+Port%0D%0ABranch%2C+in+carrying+out+its+operations+as+a+carrier+has+the+potential+to+cause%0D%0Alosses+experienced+by+consumers+due+to+changes+in+ship+ticket+booking+services.%0D%0ATherefore%2C+matters+relating+to+the+legal+relationship+between+consumers+and+sea%0D%0Atransportation+services%2C+settlement+efforts+made+by+PT.+ASDP+Indonesia+Ferry%0D%0A(Persero)+Merak+Port+Branch%2C+and+forms+of+legal+protection+for+consumers+due+to%0D%0Aerrors+in+booking+ship+tickets+will+be+examined.+%0D%0AThe+research+method+used+in+this+study+is+normative-empirical+with+a+normative%0D%0Alegal+problem+approach+and+descriptive+research+type.+The+data+used+in+this+study%0D%0Aare+primary+data+and+secondary+data.+Data+collection+was+carried+out+by+means%0D%0Aof+literature+studies%2C+document+studies%2C+and+interviews.+After+the+data+was%0D%0Acollected%2C+it+was+analyzed+qualitatively+to+obtain+a+conclusion.+%0D%0AThe+results+of+the+study+indicate+that+the+legal+relationship+between+consumers%0D%0Aand+PT.+ASDP+Indonesia+Ferry+(Persero)+in+booking+ship+tickets+through+the%0D%0Aferizy+application+is+in+the+form+of+a+sale+and+purchase+agreement.+Consumers+buy%0D%0Atickets+to+get+ferry+services%2C+while+PT.+ASDP+Indonesia+Ferry+is+obliged+to+provide%0D%0Afacilities+according+to+the+tickets+purchased.+The+settlement+efforts+made+by+PT.%0D%0AASDP+Indonesia+Ferry+(Persero)+are+to+provide+consumer+rights+in+the+form+of%0D%0Acompensation+with+a+time+policy+of+no+later+than+2+(two)+hours+before+the%0D%0Ascheduled+entry+to+the+port.+Based+on+Article+4+of+the+UUPK+which+provides+basic%0D%0Arights+to+consumers%2C+such+as+the+right+to+obtain+clear+information%2C+appropriate%0D%0Agoods+and+services%2C+and+fair+treatment.+Consumers+are+also+entitled+to%0D%0Acompensation+if+they+experience+losses+due+to+the+actions+of+business+actors.+%0D%0AKeywords%3A+Consumer+Protection%2C+Changes+in+Ticket+Booking+Services%2C+PT.%0D%0AASDP+Indonesia+Ferry+(Persero)+Merak+Port+Branch+&rft.publisher=FAKULTAS+HUKUM&rft.date=2025-01-21&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82736%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82736%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F82736%2F3%2FSKRIPSI%2520FULL%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++RAHMAN%2C+MARINDA++(2025)+PERLINDUNGAN+KONSUMEN+TERHADAP+PERUBAHAN+LAYANAN+PEMESANAN+TIKET+KAPAL+PELABUHAN+(Studi+Pada+PT.+Angkutan+Sungai+Danau+Penyeberangan+(ASDP)+Indonesia+Ferry+(Persero)+Cabang+Pelabuhan+Merak).++FAKULTAS+HUKUM%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F82736%2F