@misc{eprints83170,
           month = {Juni},
           title = {INOVASI FACE RECOGNITION BOARDING GATE GUNA
PENINGKATKAN KUALITAS PELAYANAN PT. KAI DI STASIUN

GAMBIR
},
          author = {MUNAWAR AGIL },
         address = {UNIVERSITAS LAMPUNG},
       publisher = {FAKULTAS ILMU SOSIAL DAN ILMU POLITIK},
            year = {2024},
             url = {http://digilib.unila.ac.id/83170/},
        abstract = {Seiring berjalannya waktu perkembangan Teknologi Informasi dan Komunikasi
(TIK) terus mendorong kegiatan manusia dalam membuat perubahan dan
menjalankan aktivitasnya. Salah satu perusahaan yang memberikan perubahan
aktivitas manusia yakni PT Kereta Api Indonesia (Persero) dari segi layanan
melalui inovasi face recognition boarding gate guna peningkatan kualitas
pelayanan PT KAI. Penelitian ini bertujuan untuk memperoleh analisa dan
deskripsi penerapan inovasi face recognition boarding gate guna peningkatan
pelayanan PT. KAI di Stasiun Gambir. Penelitian ini dilakukan menggunakan
pendekatan kualitatif deskriptif. Analisis yang dilakukan menggunakan teori
atribut inovasi menurut Rogers (1983) yaitu Keuntungan relatif, kesesuaian,
kerumitan, kemungkinan dicoba, kemudahan diamati. Data penelitian ini
diperoleh dari hasil wawancara, observasi, serta dokumentasi. Hasil penelitian ini
menunjukkan bahwa inovasi face recognition boarding gate guna peningkatan
layanan PT KAI sudah optimal dan sudah memenuhi 5 indikator yang
dikemukakan oleh Rogers (1983).

Kata Kunci: Inovasi, Face Recognition, Peningkatan Kualitas, Pelayanan
Publik

`

ABSTRACT

FACE RECOGNITION BOARDING GATE INNOVATION TO IMPROVE
SERVICE QUALITY OF PT. KAI AT GAMBIR STATION

By
AGIL MUNAWAR

Over time, the development of Information and Communication Technology (ICT)
continues to encourage human activities in making changes and carrying out their
activities. One of the companies that has made changes is PT Kereta Api
Indonesia (Persero) in terms of public services through the innovation of face
recognition boarding gate to improve the quality of PT KAI services. This study
aims to obtain an analysis and description of the application of the face
recognition boarding gate innovation to improve PT KAI services at Gambir
Station. This research was conducted using a descriptive qualitative approach.
The analysis was carried out using the theory of innovation attributes according
to Rogers (1983), namely relative advantage, suitability, complexity, possibility of
trying, ease of observation. This research data was obtained from interviews,
observations, and documentation. The results of this study indicate that the
innovation of face recognition boarding gate to improve PT KAI services is
optimal and has fulfilled the 5 indicators put forward by Rogers (1983).

Keywords: Innovation, Face Recognition, Quality Improvement, Public Services}
}