?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENILAIAN+TATA+KELOLA+TEKNOLOGI+INFORMASI%0D%0AMENGGUNAKAN+FRAMEWORK+COBIT+5+BERDASARKAN+DOMAIN%0D%0A%0D%0ADSS01+MANAGE+OPERATIONS%0D%0A%0D%0A(STUDI+KASUS%3A+PT.+BANK+RAKYAT+INDONESIA+BRANCH+OFFICE%0D%0A%0D%0ALIWA)&rft.creator=%09Salsabila+%2C+Humaira%09&rft.subject=620+Ilmu+teknik+dan+ilmu+yang+berkaitan&rft.description=PT.+Bank+Rakyat+Indonesia+Branch+Office+Liwa+telah+menggunakan+teknologi%0D%0Ainformasi+yang+andal+dalam+menjalankan+bisnisnya.+Namun%2C+dalam%0D%0Aimplementasinya+terdapat+kendala+dalam+bidang+manajemen+operasional+seperti%0D%0Apengelolaan+risiko+keamanan%2C+pemeliharaan+infrastruktur%2C+dan+manajemen+insiden.%0D%0AUntuk+mengevaluasi+dan+meningkatkan+manajemen+operasional+perusahaan%2C+maka%0D%0Apenelitian+ini+menggunakan+kerangka+kerja+COBIT+5+yang+difokuskan+pada+domain%0D%0ADSS01+Manage+Operations.+Penelitian+ini+bertujuan+untuk+menilai+penerapan+tata%0D%0Akelola+teknologi+informasi+pada+PT.+Bank+Rakyat+Indonesia+Branch+Office+Liwa%0D%0Adan+memberikan+rekomendasi+perbaikan+atau+peningkatan+dalam+tata+kelola%0D%0Ateknologi+informasi.+Metode+penelitian+yang+digunakan+adalah+deskriptif+kualitatif%0D%0Adengan+pengumpulan+data+dilakukan+melalui+studi+literatur%2C+observasi%2C+wawancara%2C%0D%0Adan+penyebaran+kuesioner.+Hasil+penelitian+didapatkan+bahwa+nilai+Current%0D%0ACapability+Level+pada+PT.+Bank+Rakyat+Indonesia+Branch+Office+Liwa+sebesar+4%2C36%0D%0A(mengarah+ke+level+4+Predictable+Process)+dengan+nilai+Expected+Capability+Level%0D%0Asebesar+4%2C59+(mengarah+ke+level+5+Optimising+Process)+dan+rekapitulasi+skor%0D%0Akesesuaian+RACI+Chart+pada+domain+DSS01+terhadap+jabatan+yang+ada+di+PT.+Bank%0D%0ARakyat+Indonesia+Branch+Office+Liwa+memiliki+hasil+sebesar+24%25.+Terdapat+13%0D%0Arekomendasi+perbaikan+atau+peningkatan+dalam+tata+kelola+teknologi+informasi%0D%0Ayang+dibuat+agar+PT.+Bank+Rakyat+Indonesia+Branch+Office+Liwa+dapat+mencapai%0D%0AExpected+Capability+Level+yang+berada+pada+level+5+Optimising+Process%2C%0D%0Ameningkatkan+kinerja%2C+dan+keberlanjutan+perusahaan+secara+keseluruhan.%0D%0AKata+kunci%3A+Tata+Kelola+Teknologi+Informasi%2C+Manajemen+Operasional%2C+COBIT+5%2C%0D%0ADSS01%2C+Capability+Level.%0D%0APT.+Bank+Rakyat+Indonesia+Branch+Office+Liwa+has+used+reliable+information%0D%0Atechnology+in+running+its+business.+However%2C+in+its+implementation+there+are%0D%0Aobstacles+in+the+field+of+operational+management+such+as+security+risk+management%2C%0D%0Ainfrastructure+maintenance%2C+and+incident+management.+To+evaluate+and+improve%0D%0Athe+company's+operational+management%2C+this+research+uses+the+COBIT+5+framework%0D%0Awhich+is+focused+on+DSS01+Manage+Operations+domain.+This+study+aims+to+assess%0D%0Athe+implementation+of+information+technology+governance+at+PT+Bank+Rakyat%0D%0AIndonesia+Branch+Office+Liwa+and+provide+recommendations+for+repair+or%0D%0Aimprovement+in+information+technology+governance.+The+research+method+used+is%0D%0Adescriptive+qualitative+with+data+collection+done+through+literature+studies%2C%0D%0Aobservations%2C+interviews%2C+and+distributing+questionnaires.+The+results+showed+that%0D%0Athe+Current+Capability+Level+value+at+PT+Bank+Rakyat+Indonesia+Branch+Office%0D%0ALiwa+was+4.36+(leading+to+level+4+Predictable+Process)+with+an+Expected+Capability%0D%0ALevel+value+of+4.59+(leading+to+level+5+Optimizing+Process)+and+a+recapitulation+of%0D%0Athe+RACI+Chart+suitability+score+in+DSS01+domain+against+existing+positions+at+PT%0D%0ABank+Rakyat+Indonesia+Branch+Office+Liwa+has+a+result+of+24%25.+There+are+13%0D%0Arecommendations+for+repairs+or+improvements+in+information+technology%0D%0Agovernance+made+so+that+PT+Bank+Rakyat+Indonesia+Branch+Office+Liwa+can%0D%0Aachieve+the+Expected+Capability+Level+which+is+at+level+5+Optimizing+Process%2C%0D%0Aimproving+overall+company+performance+and+sustainability.%0D%0AKeywords%3A+Information+Technology+Governance%2C+Operational+Management%2C%0D%0ACOBIT+5%2C+DSS01%2C+Capability+Level.&rft.publisher=TEKNIK+&rft.date=2024-03-22&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84061%2F1%2F1.%2520ABSTRAK%2520-%2520ABSTRACT%2520-Salsabila%2520Humaira.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84061%2F2%2F2.%2520SKRIPSI%2520FULL%2520-%2520Salsabila%2520Humaira.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84061%2F3%2F3.%2520SKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN%2520-Salsabila%2520Humaira.pdf&rft.identifier=+++Salsabila+%2C+Humaira+++(2024)+PENILAIAN+TATA+KELOLA+TEKNOLOGI+INFORMASI+MENGGUNAKAN+FRAMEWORK+COBIT+5+BERDASARKAN+DOMAIN+DSS01+MANAGE+OPERATIONS+(STUDI+KASUS%3A+PT.+BANK+RAKYAT+INDONESIA+BRANCH+OFFICE+LIWA).++TEKNIK+%2C+UNIVERSITAS+LAMPUNG+.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F84061%2F