?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PERAN+TATA+KELOLA+TEKNOLOGI+INFORMASI+MENGGUNAKAN%0D%0AFRAMEWORK+COBIT+5+FOKUS+SUBDOMAIN+DSS02+MANAGE%0D%0ASERVICE+REQUESTS+AND+INCIDENTS+(STUDI+KASUS+%3A+PT+BANK%0D%0A%0D%0AMANDIRI+LAMPUNG)&rft.creator=%09Arista+%2C+Kirana+Valerian%09&rft.subject=620+Ilmu+teknik+dan+ilmu+yang+berkaitan&rft.description=PT+Bank+Mandiri+merupakan+hasil+dari+program+restrukturisasi+perbankan%0D%0Apemerintah+Indonesia+yang+telah+mengalami+pertumbuhan+secara+signifikan+sejak%0D%0Adidirikan.+Evaluasi+tata+kelola+TI+subdomain+DSS02+fokus+pada+permintaan%0D%0Apelayanan+dan+masalah+diharapkan+dapat+memberikan+peningkatan+di+PT+Bank%0D%0AMandiri+Lampung.+Namun%2C+implementasi+TI+di+PT+Bank+Mandiri+Lampung+masih%0D%0Amenghadapi+hambatan.+Adapun+tujuan+penelitian+ini+yaitu+mengidentifikasi+tingkat%0D%0Acapability+level+saat+ini+pada+PT+Bank+Mandiri+Lampung%2C+dan+memberikan+usulan%0D%0Arekomendasi+perbaikan+dan+meningkatkan+tata+kelola+teknologi+informasi+pada+PT%0D%0ABank+Mandiri+Lampung.+Metode+penelitian+ini+menggunakan+metode+kualitatif%0D%0Adeskriptif+yaitu+dengan+studi+literatur%2C+observasi%2C+dan+wawancara.+Berdasarkan+hasil%0D%0Arekapitulasi+kesesuaian+hasil+kuesioner+IT+Control+Diagnostic+pada+DSS02%0D%0Amenunjukkan+nilai+rata-rata+keseluruhan+sebesar+40%25.+Nilai+ini+menunjukkan%0D%0Abahwa+beberapa+jabatan+melakukan+lebih+dari+satu+tugas+utama.+Namun%2C+kinerja%0D%0Ajabatan+dan+perusahaan+berjalan+dengan+baik+karena+memenuhi+tugas+utama%0D%0Aperusahaan+dan+sesuai+dengan+domain+DSS02+RACI+Chart+COBIT+5.+Berdasarkan%0D%0Ahasil+rekapitulasi+kuesioner+Management+Awareness+Diagnostic+diperoleh+Current%0D%0A%0D%0ACapability+Level+rata+%E2%80%93+rata+4%2C27+atau+berada+pada+level+4+dan+Expected+Capability%0D%0ALevel+rata+%E2%80%93+rata+4%2C53+atau+berada+pada+level+5.+Hasil+penelitian+menghasilkan+12%0D%0Arekomendasi+untuk+mengurangi+kesenjangan+antara+Current+Capability+dan%0D%0AExpected+Capability+sehingga+bisa+meningkat+menjadi+level+5+optimized+process%0D%0Ayaitu+proses+manajemen+yang+akan+selalu+dioptimalkan+dan+akan+selalu%0D%0Aditingkatkan+untuk+mencapai+efisiensi+dan+efektivitas+serta+memiliki+inovasi+dan%0D%0Apengembangan+manajemen+yang+berlanjut+di+dalam+proses+DSS02.+Dengan%0D%0Ademikian%2C+evaluasi+ini+diharapkan+dapat+memberikan+wawasan+yang+berharga+untuk%0D%0Ameningkatkan+manajemen+TI+di+PT+Bank+Mandiri+Lampung.%0D%0A%0D%0AKata+kunci+%3A+Tata+Kelola+Teknologi+Informasi%2C+COBIT+5%2C+Current+Capability+Level%2C%0D%0AExpected+Capability+Level%2C+Gap+Analisis.%0D%0APT+Bank+Mandiri+is+the+result+of+the+Indonesian+government's+banking+restructuring%0D%0Aprogram+which+has+experienced+significant+growth+since+its+establishment.%0D%0AEvaluation+of+IT+governance+subdomain+DSS02+focusing+on+service+requests+and%0D%0Aproblems+is+expected+to+provide+improvements+at+PT+Bank+Mandiri+Lampung.%0D%0AHowever%2C+IT+implementation+at+PT+Bank+Mandiri+Lampung+still+faces+obstacles.%0D%0AThe+purpose+of+this+research+is+to+identify+the+current+capability+level+at+PT+Bank%0D%0AMandiri+Lampung%2C+and+provide+proposed+recommendations+for+improvement+and%0D%0Aimprove+information+technology+governance+at+PT+Bank+Mandiri+Lampung.+This%0D%0Aresearch+method+uses+descriptive+qualitative+methods%2C+namely+by+studying%0D%0Aliterature%2C+observation%2C+and+interviews.+Based+on+the+recapitulation+of+the+suitability%0D%0Aof+the+results+of+the+IT+Control+Diagnostic+questionnaire+on+DSS02%2C+it+shows+an%0D%0Aoverall+average+value+of+40%25.+This+value+indicates+that+some+positions+perform%0D%0Amore+than+one+main+task.+However%2C+the+performance+of+the+position+and+the%0D%0Acompany+is+going+well+because+it+fulfills+the+company's+main+task+and+is+in%0D%0Aaccordance+with+the+DSS02+RACI+Chart+COBIT+5+domain.+Based+on+the+results+of%0D%0A%0D%0Athe+recapitulation+of+the+Management+Awareness+Diagnostic+questionnaire%2C+the%0D%0Aaverage+Current+Capability+Level+is+4.27+or+at+level+4+and+the+average+Expected%0D%0ACapability+Level+is+4.53+or+at+level+5.+The+results+of+the+study+resulted+in+12%0D%0Arecommendations+to+reduce+the+gap+between+Current+Capability+and+Expected%0D%0ACapability+so+that+it+can+increase+to+level+5+optimized+process%2C+which+is+a%0D%0Amanagement+process+that+will+always+be+optimized+and+will+always+be+improved+to%0D%0Aachieve+efficiency+and+effectiveness+and+have+continuous+management+innovation%0D%0Aand+development+in+the+DSS02+process.+Thus%2C+this+evaluation+is+expected+to+provide%0D%0Avaluable+insight+to+improve+IT+management+at+PT+Bank+Mandiri+Lampung.%0D%0A%0D%0AKeywords%3A+Information+Technology+Governance%2C+COBIT+5%2C+Current+Capability%0D%0ALevel%2C+Expected+Capability+Level%2C+Gap+Analysis.&rft.publisher=TEKNIK+&rft.date=2024-03-28&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84072%2F1%2F1.%2520ABSTRAK%2520-%2520ABSTRACT%2520-%2520Arista%2520Kirana%2520Valerian.pdf&rft.format=text&rft.identifier=h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