?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=RESPONSIVITAS+OMBUDSMAN+RI+PERWAKILAN+PROVINSI%0D%0ALAMPUNG+DALAM+MENANGANI+LAPORAN+MASYARAKAT+(Studi%0D%0ALaporan+Kehilangan+Dokumen+di+Bank+Lampung+Cabang+Kota+Agung)&rft.creator=NURATIH+%2C+ANGGRAINI&rft.subject=300+Ilmu+sosial&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Laporan+terkait+kehilangan+dokumen+di+Bank+Lampung+Cabang+Kota+Agung+yang%0D%0Aseharusnya+selesai+pada+120+hari+kalender+tetapi+belum+terselesaikan+hingga%0D%0Amelewati+jangka+waktu+penyelesaian+yang+seharusnya+oleh+Ombudsman+RI%0D%0APerwakilan+Provinsi+Lampung.+Tujuan+penelitian+ini+yaitu+untuk+mengetahui%0D%0Aresponsivitas+Ombudsman+RI+Perwakilan+Provinsi+Lampung+dalam+menangani%0D%0Alaporan+tentang+kasus+kehilangan+dokumen+di+Bank+Lampung+Cabang+Kota+Agung%0D%0Adan+untuk+mengetahui+faktor+apa+yang+mempengaruhi+responsivitas+Ombudsman%0D%0ARI+Perwakilan+Provinsi+Lampung+dalam+menangani+laporan+tentang+kasus%0D%0Akehilangan+dokumen+di+Bank+Lampung+Cabang+Kota+Agung.+Penelitian+ini%0D%0Amenggunakan+metode+kualitatif+dengan+pendekatan+deskriptif.+Teknik%0D%0Apengumpulan+data+menggunakan+wawancara%2C+observasi%2C+dan+dokumentasi%2C+yang%0D%0Amenggunakan+teori+responsivitas+menurut+Zeithaml+dengan+indikator+yaitu%3A%0D%0Amerespon%2Ftanggapan+kepada+masyarakat%2C+pelayanan+dengan+cepat%2C+pelayanan%0D%0Adengan+tepat%2C+pelayanan+dengan+cermat%2C+pelayanan+dengan+waktu+yang+tepat%2C+dan%0D%0Akemudahan+akses+layanan.+Hasil+penelitian+menunjukkan+bahwa+dari+6+indikator%0D%0Aresponsivitas+menurut+Zeithaml+terdapat+5+indikator+yang+telah+responsif%0D%0Adiantaranya%3A+merespon%2Ftanggapan+kepada+masyarakat%2C+pelayanan+dengan+cepat%2C%0D%0Apelayanan+dengan+tepat%2C+pelayanan+dengan+cermat%2C+dan+kemudahan+akses+layanan.%0D%0ASedangkan+1+indikator+lainnya+yang+masih+dianggap+belum+responsif+adalah%0D%0Apelayanan+dengan+waktu+yang+tepat.+Adapun+faktor+yang+mempengaruhi%0D%0Aketerlambatan+penyelesaian+laporan+hingga+melewati+jangka+waktu+tersebut+adalah%0D%0Ajumlah+SDM+yang+terbatas%2C+keterbatasan+sarana+transportasi%2C+komitmen+dari+pelapor%0D%0Adan+terlapor.%0D%0AKata+kunci%3A+Responsivitas%2C+Ombudsman%2C+Pelayanan+Publik%0D%0A%0D%0AThe+report+with+the+subject+of+lost+documents+at+the+Bank+Lampung+Cabang+Kota%0D%0AAgung%2C+which+should+have+been+completed+in+120+calendar+days+but+had+not+been%0D%0Aresolved+until+after+the+completion+period+that+should+have+been+completed+by+the%0D%0AIndonesian+Ombudsman+Representative+of+Lampung+Province.+The+purpose+of+this%0D%0Aresearch+is+to+determine+the+responsiveness+of+the+Indonesian+Ombudsman%0D%0ARepresentative+of+Lampung+Province+in+handling+reports+about+cases+of+lost%0D%0Adocuments+at+Bank+Lampung+Cabang+Kota+Agung+and+to+find+out+what+factors%0D%0Ainfluence+the+responsiveness+of+the+Indonesian+Ombudsman%2C+Representative+of%0D%0ALampung+Province%2C+in+handling+reports+about+cases+of+lost+documents+at+Bank%0D%0ALampung+Cabang+kota+Agung.+This+research+uses+a+qualitative+method+with+a%0D%0Adescriptive+approach.+Data+collection+techniques+use+interviews%2C+observation+and%0D%0Adocumentation%2C+which+uses+the+theory+of+responsiveness+according+to+Zeithaml+with%0D%0Aindicators+namely%3A+responding%2Fresponding+to+the+community%2C+service+quickly%2C%0D%0Aservice+appropriately%2C+service+carefully%2C+service+on+time.+appropriate%2C+and+easy%0D%0Aaccess+to+services.+The+results+of+the+research+show+that+of+the+6+indicators+of%0D%0Aresponsiveness+according+to+Zeithaml%2C+there+are+5+indicators+that+are+responsive%2C%0D%0Aincluding%3A+responding%2Fresponding+to+the+community%2C+fast+service%2C+appropriate%0D%0Aservice%2C+careful+service%2C+and+easy+access+to+services.+Meanwhile%2C+1+other+indicator%0D%0Athat+is+still+considered+unresponsive+is+service+in+a+timely+manner.+The+factors+that%0D%0Ainfluence+the+delay+in+completing+the+report+beyond+this+time+period+are+the+limited%0D%0Anumber+of+human+resources%2C+limited+transportation+facilities%2C+commitment+from+the%0D%0Areporter+and+the+reported+party.%0D%0AKeywords%3A+Responsiveness%2C+Ombudsman%2C+Public+Services&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-09-11&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84619%2F1%2F1.%2520ABSTRAK%2520-%2520ABSTRACT%2520-%2520Rocket%2520Digital.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84619%2F2%2F2.%2520SKRIPSI%2520FULL%2520-%2520Rocket%2520Digital.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F84619%2F3%2F3.%2520SKRIPSI%2520TANPA%2520BAB%2520%2520PEMBAHASAN%2520-%2520Rocket%2520Digital.pdf&rft.identifier=++NURATIH+%2C+ANGGRAINI++(2024)+RESPONSIVITAS+OMBUDSMAN+RI+PERWAKILAN+PROVINSI+LAMPUNG+DALAM+MENANGANI+LAPORAN+MASYARAKAT+(Studi+Laporan+Kehilangan+Dokumen+di+Bank+Lampung+Cabang+Kota+Agung).++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2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